Surfing Colors Hotel
Surfing Colors Hotel boosts guest feedback and takes action on-site.
- 2014-2015
- Fuerteventura, Canary Islands, Spain
Overview
Surfing Colors Hotel is committed to providing memorable trips to surfers visiting the beautiful Fuerteventura. Before introducing Reputize Surveys the management manually monitored TripAdvisor and Booking.com to gain insight into guest experience. Becoming one of the first beta testers of Reputize Surveys the hotel managed to collect more than 3000 reviews (about 300/per month) outperforming any other feedback channel. Currently, the platform helps the hotel to improve the service, decision making and OTA rankings.
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Products:
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Surfing Colors Hotel reputation seal:
Surfing Colors Apartamentos
The Corporate Reputize Index™ is an aggregate score measuring the reputation of all your properties at a given point of time. It is based on data aggregated from more than 100 online sources for each of your properties. more...
Reputize Index™ -
Miguel Farina, Director:
"...In present, SurveyOnTablet is used almost every day to review opinions and feedback in detail in order to detect and avoid disappointing experiences before customers checked-out from the hotel. The main benefit for us is to receive real-time feedback and detect dissatisfied customers while the guests are still in the hotel. Getting access to this knowledge we can interact with them on-time personally and prevent them leaving with a bad memory of their experience with us."
