Convert big data to great customer experience...


Careers at Reputize

Join the leader in Hotel Reputation Management! Reputize is headquartered in London and has partners offices in Barcelona, Dubai, New Delhi, Thessaloniki, Santiago, Sofia, Cyprus, and others. We believe the quality of our work starts with our people and take tremendous pride in our track record of transforming the way our clients understand their customers.

Browse our current employment opportunities:

Location: Europe - Department: Client Services

As an Operations Specialist, you are accountable for producing high quality surveys and updates, special reports and projects, benchmarking and other time saving services. Attention to detail, process improvement and identifying efficiencies to improve client delivery are fundamental aspects of this role. You are also responsible for creating strong, trusting, highly valued relationships all members of the Client Services team.

Day-to-Day Responsibilities

Program and test surveys

Update and maintain questions on surveys

Build custom reports using in-house analytic tools

Manage username and passwords to data portal

Facilitate and manage internal processes/documentation updates

Forecast and prioritize use of time and expectations internal teams and self

Troubleshoot programming errors

Identify and create efficiencies

Perform other job-related duties as assigned

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Location: Europe - Department: Client Services

An Enterprise Account Manager is an individual contributor, quota driven sales role with responsibility for a particular geographic region and the existing enterprise clients in that region. You will own the account relationship and be responsible for the renewal, upsell and new channel revenue. You will identify additional customer experience measurement needs within the account base.

Day-to-Day Responsibilities

Maintain renewals on all owned accounts

Upsell new business in the existing channel

Identify new channel revenue opportunities

Identify and develop new contacts within owned accounts

Work in tandem with Channel Sales Team to identify and manage upsell opportunities

Perform other job-related duties as assigned

What We Require

7+ years of outside sales and account management experience with sales to contacts at the director-level or above

Experience selling Customer Experience Measurement Tools and/or Research and Analytics into various industries

Significant experience with face-to-face presentations to executive level decision makers

Show consistent success with a maintaining and building client relationships within an enterprise account base

Exceeding quotas of one million or more in individual annual sales revenues with a high transactional sales model

Experience creating and developing long-term client relationships

Bachelor's degree

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Location: Europe - Department: Software Development

The Usability Analyst evaluates experiences across the web and mobile channels with a focus on providing direct, tactical and actionable recommendations to improve user experience. In this role, leveraging survey data, usability best practices and replays to target areas of opportunity are fundamental. As a Usability Analyst, you are responsible as part of a team to ensure measure and account renewals.

Day-to-Day Responsibilities

Understand the client's business, challenges, KPIs and measurement objectives

Primary client contact usability related

Deliverable planning and analysis

Deliverable presentation/delivery

Deliverable quality and integrity

Client relationship, including travel as necessary

Ad hoc consultation

Issue identification and resolution

Best practice research

Specialty expertise in some cases (industry, channel, etc.)

Perform other job-related duties as assigned

What We Require

4-6 years of client management experience; establish and sustain successful business relationships

4-6 years of experience in project management, schedules and organization

Possess strongbusiness knowledge and acumen and ability to connect relevant data to solve business challenges

Energetic, self-starter


Passionate customer advocate

Curious, inquisitive and innovative

Sound professional judgment

Strong business acumen

Creative problem-solver

Active listener

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At Reputize, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact +44 20 3870 2448, for further assistance.