Location: Europe
Department: Client Services

As an Operations Specialist, you are accountable for producing high quality surveys and updates, special reports and projects, benchmarking and other time saving services. Attention to detail, process improvement and identifying efficiencies to improve client delivery are fundamental aspects of this role. You are also responsible for creating strong, trusting, highly valued relationships all members of the Client Services team.

Day-to-Day Responsibilities

Program and test surveys
Update and maintain questions on surveys
Build custom reports using in-house analytic tools
Manage username and passwords to data portal
Facilitate and manage internal processes/documentation updates
Forecast and prioritize use of time and expectations internal teams and self
Troubleshoot programming errors
Identify and create efficiencies
Perform other job-related duties as assigned

Location: Europe
Department: Client Services

An Enterprise Account Manager is an individual contributor, quota driven sales role with responsibility for a particular geographic region and the existing enterprise clients in that region. You will own the account relationship and be responsible for the renewal, upsell and new channel revenue. You will identify additional customer experience measurement needs within the account base.

Day-to-Day Responsibilities

Maintain renewals on all owned accounts
Upsell new business in the existing channel
Identify new channel revenue opportunities
Identify and develop new contacts within owned accounts
Work in tandem with Channel Sales Team to identify and manage upsell opportunities
Perform other job-related duties as assigned

What We Require

7+ years of outside sales and account management experience with sales to contacts at the director-level or above
Experience selling Customer Experience Measurement Tools and/or Research and Analytics into various industries
Significant experience with face-to-face presentations to executive level decision makers
Show consistent success with a maintaining and building client relationships within an enterprise account base
Exceeding quotas of one million or more in individual annual sales revenues with a high transactional sales model
Experience creating and developing long-term client relationships
Bachelor's degree

Location: Europe
Department: Software Development

The Usability Analyst evaluates experiences across the web and mobile channels with a focus on providing direct, tactical and actionable recommendations to improve user experience. In this role, leveraging survey data, usability best practices and replays to target areas of opportunity are fundamental. As a Usability Analyst, you are responsible as part of a team to ensure measure and account renewals.

Day-to-Day Responsibilities

Understand the client's business, challenges, KPIs and measurement objectives
Primary client contact - usability related
Deliverable planning and analysis
Deliverable presentation/delivery
Deliverable quality and integrity
Client relationship, including travel as necessary
Ad hoc consultation
Issue identification and resolution
Best practice research
Specialty expertise - in some cases (industry, channel, etc.)
Perform other job-related duties as assigned

What We Require

4-6 years of client management experience; establish and sustain successful business relationships
4-6 years of experience in project management, schedules and organization
Possess strongbusiness knowledge and acumen and ability to connect relevant data to solve business challenges
Energetic, self-starter
Motivator
Passionate customer advocate
Curious, inquisitive and innovative
Sound professional judgment
Strong business acumen
Creative problem-solver
Active listener