We (myself wife and daughter)stayed in July for two weeks, perfect weather wish we could have stayed longer. The hotel was amazing the Greek people are so welcoming and friendly all the staff are so helpful especially a young photographer his name Fady Kadirov I think always chatting and helping us to find places. We looked at the new suites wow these look fabulous, great selection of slides we had loads of fun. Fantastic variety of food and the smile beach bar is lovely down the road just to the right the beach was clean and beautiful clear sea, we rarely return to the same place but we loved it so much we will spoke to reception to book up for 2018.
Most talked about:Hotel Overall
Most satisfied with:Management
Hotel Overal88/10088/100Family & kids friendly is nice.Animation, entertainment, nightlife, music is nice.Couples friendly is nice.“large family” “Great family hotel” “Family holiday” “family suite”
Facilities90/10090/100Swimming Pool is nice.Hotel maintenance is nice.Guests are very happy with the Hotel age.“pool view” “pool bar” “new building” “pool area”
Cleanliness87/10087/100Guests are very happy with the Overall CLEANLINESS.Room cleanliness is excellent.“Čistoća” “Clean towels”
Room84/10084/100Bathroom is excellent.Bed is good.Guests are very happy with the Noise.“water slides” “sun beds”
Food & Drinks90/10090/100Breakfast is nice.Pizza, Pasta, Salads, Snacks, etc is nice.Alcohol is nice.“wide variety”
Staff & Service89/10089/100Staff friendliness & competence is excellent.Reception is excellent.Service is acceptable.“staff work” “friendly staff” “Entertainment team” “entertainment team”
Price82/10082/100value for money is good.Food price is nice.“Great value”
Location82/10082/100Guests are very happy with the Parking.Night life & dining is acceptable.Average Distance to public transport.“water park” “ice coffee”
Moved to this hotel from a rather gross hotel, and was so amazed. The place is so amazing. A very family friendly resort, rooms very well kept, food was good!! Didn't want to leave the resort once we checked in!!
Hotel położony na mało atrakcyjnym terenie, uboga roślinność, dużo ugorów tzn. suchej, spalonej trawy. Pokój słusznie ktoś napisał od euforii do rozpaczy. Mi się niestety trafił ten drugi. Owszem był czysty, odmalowany, zero grzyba, ale wystrój stary, meble i łazienka wysłużone na maksa. Na pewno nie zasługuje na 4* Pokoje sprzątane codziennie, ręczniki wymieniane nie można narzekać na obsługę sprzątającą. Personel ogólnie przyjazny, miły i pomocny. Jedzenie bardzo dobre, szczególnie pizza z pieca, kebab i melony. Opcja al faktycznie załamująca alkohole tylko ich lokalne nawet brandy miała anyżowy smak. Chcąc wypić coś innego trzeba za to zapłacić dodatkowo. Baseny fajne, ale trochę małe. Animacje dla dorosłych były ciekawe tylko te prowadzone przez profesjonalne tancerki, które występowały dwa razy w tygodniu, reszta bardzo słaba. Plaża ładna, piaszczysta warto z niej korzystać. Koniecznie trzeba wykupić jakąś wycieczkę fakultatywną np. na Spinalongę i Agios Nikolaos żeby zobaczyć piękno Krety, bo w okół hotelu niewiele jest do zobaczenia.
Das Hotelpersonal ist sehr zuvorkommend, hilfsbereit und kümmert sich stets um ihre Gäste. Egal worum es geht, es wird immer einem geholfen. Die fahrten mit dem sogenannten Tuc Tuc zum Strand, welcher nur 100 Meter vom Hotel entfernt ist, macht besonders unseren Kindern riesen Spass. Direkt am Strand ist die Smilebar mit vom Hotel kosenlos bereitgestellte Gerichte zu finden. Unseren Kinder haben besonders die Rutschen gefallen, die es in der Nähe des Restaurants gibt. Bemängeln können wir persönlich nichts.
-Drycken på all inclusive +Personalen & waterpark
Goede service; schone zwembaden met toezicht bij de waterglijbanen; eten is elke dag vers en warm wanneer nodig; elke dag goede schoonmaak; ontzettend vriendelijk personeel dat alles voor je over heeft!
Unsere Highlights waren die vielen Rutschen und das Restaurante Smile unten am Meer was zum Hotel gehört. Und der Shuttle Service Tucktuck genannt der bringt dich vom Strand unten wieder hoch zur Rezeption. Im ganzen sind wir begeistert von diesem Hotel.
If you are holidaying at Gouves Park, treat yourself to a visit to the spa, reasonably priced with some good daily offers. The staff are welcoming and both sports and relaxation massages were of a very good standard. The best feature is children are welcomed with fun 'treatments', so everyone can relax and enjoy the experience.
ein wundervoller urlaub abschied mit tränen waren sehr begeistert immer wieser gern eine tolle zeit waren begeistert
Gutes Hotel mit vielen Möglichkeiten der Unterbringung. Wellness, Animation, Kinderclub mit liebevoller Betreuung, sehr freundliches Personal
-Nothing +The resort was fantastic. We could not fault it.
the hotel was excellent, kept spottlessly clean, and the food was superb. As there were many famalies it felt safe to let the kids have their freedom. will definitley return.
Das sehr viel für Kinder geboten wird und am Abend ob Kinder oder Erwachsene ein tolles Showpogramm geboten wird! Enttäuscht Das am Strand nichts inkludiert ist
the staff are super friendly and helpful, the new rooms are amazing. we were made to feel very welcome thanks to all
Went on a family holiday in june to gouves. We al loved it especially my 2 year old girl ellie. The only pronlem was the poolwere not big enough for the amount of people my advice would be to expand the pools and the restaurant. All in all was great. A big mention to MANTHOS and PAVLOS the 2 best barman in Greece. These guys were superb and always looked after me and my father Lenny. If you choose to go here try and get to the SPORTS bar to meet PAVLOS and the bar at the pool beside asian restaurant which we called the GIN bar. These guys are superb and so friendlym all the best from COLIN AND LEN FROM SCOTLAND!
we spent one week here and enjoyed it. food was good and the chinese was really good. we loved the animation team especially corey. great team and great holiday.
le confort et le sourire de léquipe
Were just back from one of the best family holidays we have ever had, we are a family of 4 me & my wife and our two boys who are 9 & 11. Where to start! Right do not listen to any of the negative reviews either on TripAdvisor or Facebook these people would not be happy in the Ritz. On arrival we were dropped of a short walk (2 mins) from the hotel as it's easier for the bus driver to turn around and it's not that far between the Sports Bar and the reception, we were greated by the happy and smiling Mickalos, who helped us get checked in, then we were helped to our rooms with our cases, we were staying in the new Family Suites and I must say they are fantastic and worth that little bit extra, I would highly recommend them as they are a new addition for 2017, we had a pool view which is beautiful at night as it is lit up with different colours, it was always clean and a lot quieter than the main pool. We then went back to the restaurant area where they had organised a cold buffet and as we had arrived late about 11:30pm from Glasgow this was a lovely gesture, the food in the restaurant is brilliant and we could not complain as there was always something for everyone at breakfast, lunch & dinner. We then went for a drink upstairs in the bar above reception where we were greeted by the best barman ever, as it was after 11pm we had to pay for drinks but that didn't matter, Nickos was great and as we got to know him he often gave us a cheeky wee shot of Ouzo with a cry of "Yammas", he also gave the kids mocshots so they weren't left out. Nickos made our nights and we met a lot of great people here as well, that we will keep in touch with. The fact that you can also swap a few meals during your stay was also an added bonus and we weren't disappointed, ask at reception, the Smile Bar where you can have a lovely meal, you only pay for your drinks which is ok as it's happy hour all day every day with 2 for 1 cocktails, beer and spirits are buy one get one free it was brilliant, the Greek night is a must do, we were up dancing and having a laugh with the staff until late into the night on a few occasions, oh and the staff at the Smile Beach Club are superb especially Helaina who is so nice, she was brilliant with the kids and we all became good friends, and it's only a short walk from the hotel to the beach or you could also take the tuk tuk for free both ways, the sunsets are stunning and the best I've ever seen as you are across from the beach. The Chinese is ok and the food is good as well but for us the Smile Bar was the best for food, drink and entertainment. I also have to say the snack area during the day where you can enjoy freshly cooked pizzas which are amazing and also different pasta dishes, filled rolls and salads you can't go hungry, the Gyros "kebabs" fries & hot dogs are also unbelievable made buy one of the nicest guys I've met, Manos is a star, he was always smiling in the heat of the day to make you a fantastic snack, here you will also find George behind the bar, again one of the nicest guys ever, very friendly and if you get to know him the measures get bigger and better. There are also a few great attractions outwith the hotel if you can be bothered to actually go outside the hotel, we visited the Dinosaurs park which the boys loved and to be honest so did we, not far to walk only about 30 mins along the front, but in the heat it's only €8 in a taxi and a lot quicker, the Aquarium is also fantastic and rated as one of the best in Europe, its a great family day out and value for money at €30 for the 4 of us, we also went on a glass bottom boat trip "Nemo" which was good but my boys were a bit unsure about going in the sea but I had a great time snorkeling (a bit selfish but it's not just about the small kids hehe). I also have to mention the lovely Valia the hotels guest relations manager she was very friendly and always willing to help, and if there were any problems which we did not have she will go out her way to fix it as soon as possible, she really was great always out and about making sure everything and everyone were ok. This is a fantastic ***** holiday resort in my opinion and for a family having the water park is a big bonus, we hardly seen the kids during the day as they would go of with the friends they had made to the pool or the slides or just sit at the snack bar chatting which gave us the time to chill by the pool and chat to the people we had made friends with and have few refreshments. I also have to say a big thanks to the staff here the cleaners are always around making sure the place is spotless from the rooms which are cleaned every day to the pool area which was always clean. The lifeguards also deserve a bit of praise as they have to keep an eye on some of the older teens who did not stay at the family pool area as they started diving off the bridge and the pool edge where there are younger kids, so hats off to the boys you do a great job keeping the kids safe. I think that's about it, I mean yes you may have to get up early and put your towels on the sun beds (just be like the rest) it's no big deal, yes it's busy in the restaurant but it's a big place with lots of people, deal with it the food is great, I can't comment on the entertainment in the amphitheatre area as it's not my cup of tea but most people seemed to like it "ohh likey likey". If your nice to the staff they will be nice to you, good manners go a long way and they're not your slaves, they are only doing their job and trying to make your holiday a good one, as they have done so for me and my family, make it a bit easier for them and they will appreciate it. I will definitely be heading back to Gouves Water Park Resort in the near future, love to all the beautiful people that made my stay a memorable one that I will not forget in a hurry. Yammas & Cheers, Gordon, Fiona, George & Oliver Baillie.
Wir waren als 2x3 köpfige Familie da. Uns hat es super gefallen. Wir kommen auf jeden Fall wieder. Saubere Anlage, tolles Essen.
Z pobytu w tym hotelu najbardzieć wspominać będę: 1) Dbałość o bezpieczeństwo na zjeżdżalniach i wokół basenów: - w sumie to nasz 10 rodzinny wyjazd na wakacje do ciepłych krajów, w tym - 3 pobyt w Grecji. NIGDY dotąd nie zetknęliśmy się z taką sytuacją, aby ratownicy pozwalali tylko kilku osobom naraz wejść na zjeżdzalnie bacznie przyglądając się przy tym, kiedy skończą zjazd. Dopiero wtedy pozwalali kolejnym kilku osobom (zazwyczaj 5-6) podejść bliżej i zjechać. Jeden ratownik pilnowal porządku "na górze", zaś drugi "na dole". Szacunek Panowie! Super. 2) Dobry standard pokoi i dbałość o czystość - codziennie sprzątane pokoje i wymieniane ręczniki. Byliśmy w pokoju 2+2. Bardzo dobry standard. - łazienka: nowa armatura, prysznic, deszczownica, nowoczesne płytki w stonowanych barwach. Brakowało jedynie szamponu i żelu pod prysznic. - pokoje: oddzielne drzwi do pokoju z łóżkiem małżeńskim, 2 oddzielnie indywiduanie sterowane klimatyzatory, wygodne materace na łóżkach, nowe odbiorniki TV (w każdym pomieszczeniu) 3) Bardzo smaczną pizzę - różnorodność smaków a przy tym - każda fantastyczna 4) Miłą obsługę, szczególnie w recepcji - W każdej sprawie gotowi pomóc, obsługa uśmiechnięta i pomocna 5) Przemiłą Panią Faye T. z Mini Klubu dla dzieci - Największe słowa uznania dla tej Pani. Nauczycielka z pasją do pracy z dziećmi. Bardzo otwarta, uśmiechnięta, przebojowa, bardzo komunikatywna. Pomysłów, atrakcji i zabaw z dziećmi - nigdy jej nie było mało. Zawsze miała dla nich czas. Moja córka ją uwielbiała i bardzo mile ją wspomina. 6) Boisko do gry w piłkę nożną oraz kort tenisowy - gra w piłkę w międzynarodowym gronie - super sprawa i nowe przyjaźnie Ps. Warto wypożyczyć auto, odwiedzić Agio Nikolaos i koniecznie plażę w Istro (chyba po Elafonisis jedna z najpiękniejszych plaż na Krecie)