Smartline Neptuno Beach, ,
Reputize Index
90/100
Based on
1650 reviews

Most talked about:

Hotel Overall Staff friendliness & competence Beach & Sea

Most satisfied with:

Elderly friendly relaxation Wine
  • Hotel Overal
    92/100
    92/100
    Family & kids friendly is excellent.
    Animation, entertainment, nightlife, music is excellent.
    Atmosphere, friendliness is excellent.
    “freundliches Personal Sauberkeit” “Animation möchten perfekt” “Personal aufmerksam fleißig” “freundliches Personal direkte”
  • Facilities
    92/100
    92/100
    Swimming Pool is nice.
    Great common areas - lobby, lifts, launge, entrance.
    Average Hotel age.
    “baby pool” “leider zu bemängeln” “sucht definitiv nix” “Reklamationen oder sonstigen”
  • Cleanliness
    88/100
    88/100
    Overall CLEANLINESS is excellent.
    Average Room cleanliness.
    Dissatisfactory Bathroom cleanliness.
    “Hygiëne” “busanbindung nach herakleon” “Finger davon lassen” “rooms were clean and any problems”
  • Room
    80/100
    80/100
    Guests are OK with the Room size.
    Bathroom is good.
    Guests are OK with the Bed.
    “Kournas lake” “Jeep kostet 80” “Gäste” “Aufenthalt wert Sauberkeit”
  • Food & Drinks
    89/100
    89/100
    Guests are OK with the Breakfast.
    Guests are OK with the Dining experience.
    Alcohol can be improved.
    “check inn” “restliche Buffet” “essen Das Essen” “reichhaltige buffet lässt”
  • Staff & Service
    94/100
    94/100
    Great Staff friendliness & competence.
    Great Service.
    Animation team is excellent.
    “friendly staff” “Reservations Manager” “sprechendes personal abwechslungsreiche” “abwechslungsreiche animation”
  • Price
    85/100
    85/100
    Great value for money.
    Food & drinks price is nice.
  • Location
    92/100
    92/100
    Shopping is nice.
    Guests are OK with the Distance to public transport.
    Distance to beach is excellent.
    “Super Anlage” “Direkt am Strand” “direkt zum schönen Strand”
  • Internet
    78/100
    78/100
    Guests are OK with the Wifi price.
    “Kein kostenloses WLAN in den Zimmern” “no free Wifi in the rooms”
Smartline Neptuno Beach
on via Tripadvisor.com

So just returned from Neptuno Beach hotel in Crete, my background is in hotels (15yrs) so I hope my review gives a fair overall view of all aspects. The hotel is a short walk down a small, half lit street and is signposted well to the reception area. Upon arrival (10pm local time) we were greeted by a lovely man and advsied that the kitchen were preparing food for us due to the late arrival, this was a nice touch. We were then assisted to our room by a lovely young man who took our 2 suitcases to our room 802, which is at the back of the hotel towards the main road on the top level. There is not a lot to do outwith the hotel in its immediate vicinity, there is a bar at the end of the lane (Wild Rose Cafe) which is nice, relaxing and good drinks, opposite is a small supermarket that has all essentials. The room was very nice, freshly decorated, air con, brand new fridge, flat screen TV, (some english channels), kettle, hairdryer etc and free wifi throughout the hotel. I would say we had a superking size bed and a travel bed in the room and still had room to manoeuvre. The room has a balcony, it was a long balcony but not wide. Bathroom was nice, decent shower. I believe a room refurbishment program is underway or almost complete. The cleanliness of the room was really good, always pleasant staff. Hotel grounds are very nice and well kept, trim and tidy, the pool is nice and a good size, the entire place is very clean, well impressed. The hotel is right on the beach, you an access this through the hotel onto the beach, the beach is lovelly, golden sand and the sea is lovely. You can walk out approx 5m before water gets waist high. The food was good, best I have tasted in an all inclusive hotel, good mix of foods, some local delicacy mixed in with traditional meats etc. The pool bar food was more geared towards fast food, Pizza, sausage rolls etc which was good for the kids as the main dinner doesn't really offer kid fast food although it could be replenished more often towards the end of the day. I can also advise that I witnessed on many occasions the staff taking temperatures of the food to check that the are safe to eat (well done as i have never witnessed this before on any AI hotels). The kids entertainment was good, the girls try really hard and they put lots of smiles on my boys face. Anna is delightful and a really nice lady, she spends time getting to know you and your family, she is lovely and you can see that she really loves her job. I really enjoyed the Jazz night, well done ladies. Soft Drinks is via the machine in the dinner hall is a local soft drinks company, not too bad being honest. Alcoholic drinks, especially the beer was very very weak, I also ordered Peach snaps and orange and again was very weak so alcohol was purchased from the supermarket instead which is some defeats all inclusive. All the staff are welcoming and friendly, Michalios at the pool bar, Spyros in the restaurant, Anna in entertainment and all the other stars of the hotel. Possible improvements - Would like to see a self service drinks at the pool bar to save on waiting times at the bar, larger glasses for the soft drinks, the water dispenser next to pool bar was not refrigerated so warm water to take onto the beach unless going to the pool bar to ask. Turn the Air Con on in the restaurant & reception area as it did get hot at times, replenish pool bar food more often, replace ice cream more often (my son only eats vanilla and there was none for 3 days). To summarise, really enjoyed the holiday, I would totally recommend this hotel for someone who is looking for a Beach / pool relaxing holiday. We had a fantastic time and would go back without question.

on via HolidayCheck

Eine sehr schöne Hotelanlage direkt am Strand. Die ganze Anlage war sauber und ordentlich. Das Essen war hervorragend. Außerdem sehr nette Mitarbeiter in allen Bereichen. Abends gabe es leckere Cocktails und etwas Animation. Man konnte auch gut etwas durch die Straßen laufen oder einkaufen. Es wer schön wenn es noch mehr Toiletten in der Anlage oder in der Lobby geben würde, nur 3 Toiletten für ca. 300 Leute waren etwas wenig. Zudem wer es schön wenn nicht schon morgens um ca. 6.30 Uhr Mülltonnen usw. herumgezogen werden, das machte viel Krach und hat schon beim schlafen gestört.

on via HolidayCheck

Direkt am Meer, die meisten Zimmer renoviert und neu eingerichtet. Etwas abgelegen vom Trubel der Stadt, was einen großen Erholungsfaktor hat, trotzdem nicht zu weit abgelegen. Supermarkt und diverse Geschäfte in der näheren Umgebung. Man spricht zwar teilweise Deutsch, hauptsächlich aber Englisch.

on via HolidayCheck

Wir waren mit dem Hotel sehr zufrieden. Besonders gut hat und der weitläufige und saubere Sandstrand und die gute Qualität der Speisen gefallen. Das Zimmer war etwas kleiner aber immer sauber. Die Animation macht einen guten Job ohne aufdringlich zu sein. Wir würden definitiv wiederkommen.

on via HolidayCheck

Tolle Lage....in einer ruhigen Seitenstraßen...schöner Sand Strand.. .kurzer Transfer vom Flughafen..gute Busverbindung nach Heraklion Stadt

on via Zoover

kind staf,good food,very clean and nice hotel

on via HolidayCheck

Zimmer sehr sauber und modern ausgeführt. Animation in Ordnung die Gegebenheiten waren begrenzt.Essen gut, Personal sehr freundlich.

on via Zoover

staff are so friendly,hotel is spotlessly clean and the food is excellant.

on via Zoover

very helpfull staff. nothing is too much trouble .

on via HolidayCheck

Sauberkeit war super, Animation steht noch in den Kinderstuben müssten auch mehr Möglichkeiten haben Lobby etwasklein

on via HolidayCheck

Schönes Strand. Gutes Essen. Freundliches Personal. Saubere Zimmer. Gute Lage. Service gut. Gastronomie ist auch gut.

on via HolidayCheck

Dieses Hotel ist zu empfehlen, weil es direkt am Strand liegt. Weil ein aufmerksames Personal immer hilfsbereit und ein freundlich ist und auf die Wünsche der Gäste eingeht.

on via Booking.com

Tout. personnel charmant et efficace, très professionnel. Cuisine et buffet très varié et excellent. Seul point négatif, un peu trop de friture et de choses panées. Mais ce fut un séjour très agréable permettant repos et ressourcement. Merci Les odeurs de cuisine dans le hall principal. Le système de ventilation doit être complètement repensé. Comme je suis sujette aux crises d'asthme, certains soir, je ne pouvais pas rester dans le coin salon sans suffoquer. Très dommage !

on via HolidayCheck

mit allem zufrieden. personal war freundlich. im restaurant waren die tische schnell wieder sauber. sprachenvielfalt war sehr gross -

on via Zoover

Good food and the service was good overall.

on via HolidayCheck

Alles war super essen gut zimmer gut strand super Peraonal top guter Service gutes Essen nette Leute toller Pool !!!!!!!! Sehr zufrieden

on via HolidayCheck

wir waren das erste mal in griechenland, uns hat es sehr gefallen. freundliches personal, lecker essen schönes zimmer mit meerblick. wir kommen gerne wieder

on via HolidayCheck

Die Strandnähe mit ausreichend Liegen, auswahl an Speisen war umfangreich, sehr nettes und zuvorkommendes Personal, der Strand und die Anlage sind gepflegt.

on via HolidayCheck

Jianna ist so freundlich . Einfach super Alle anderen sind auch sehr freundlich. Hotel klein essen schmeckt sehr gut. Soda nicht so gut

on via HolidayCheck

Wir haben uns gut erholt, wir kommen wieder. Die Zimmer sind sehr sauber wie das ganze Hotel und einen sehr schönen Strand. Frühstück und essen war immer reichlich .

Hotel Reputation Management.