Smartline Neptuno Beach, ,
Reputize Index
89.0/100
Based on
2060 reviews

Most talked about:

Hotel Overall Staff friendliness & competence Breakfast

Most satisfied with:

Elderly friendly common areas - lobby, lifts, launge, entrance Wine
  • Hotel Overal
    90/100
    90/100
    Guests are very happy with the Family & kids friendly.
    Animation, entertainment, nightlife, music is excellent.
    Atmosphere, friendliness is excellent.
    “Nettes Personal” “super lieb” “Freundliches Personal” “Fast familiär”
  • Facilities
    90/100
    90/100
    Swimming Pool is excellent.
    Great Hotel age.
    Hotel maintenance is good.
    “pool bar” “beach area” “Frisch renovierte” “pool area”
  • Cleanliness
    90/100
    90/100
    Great Overall CLEANLINESS.
    Guests are very happy with the Room cleanliness.
    Dissatisfactory Bathroom cleanliness.
    “Hygiëne” “chambre propre” “Čistoća” “saubere zimmer”
  • Room
    82/100
    82/100
    Room size is good.
    Average Bathroom.
    Bed is acceptable.
    “Quiet area” “sun beds” “Ausgewählt” “sun bed”
  • Food & Drinks
    89/100
    89/100
    Breakfast is excellent.
    Dining experience is acceptable.
    Deserts & fruits is nice.
    “bonne surprise” “check inn” “Kournas lake” “restliche Buffet”
  • Staff & Service
    94/100
    94/100
    Staff friendliness & competence is nice.
    Service is nice.
    Animation team is nice.
    “friendly staff” “bemüht” “Unaufdringliche Animation” “Staff work”
  • Price
    85/100
    85/100
    value for money is nice.
    Guests are very happy with the Food & drinks price.
    Breakfast price is excellent.
  • Location
    91/100
    91/100
    Great Shopping.
    Guests are very happy with the Distance to beach.
    Distance to public transport could be better.
    “plage direct” “Super Anlage” “Direkt am Strand” “direkt zum schönen Strand”
  • Internet
    80/100
    80/100
    Average Wifi price.
    “Kein kostenloses WLAN in den Zimmern” “no free Wifi in the rooms”
Smartline Neptuno Beach
on via Tripadvisor.com

We have just got back from a week at Neptuno Beach and we had a wonderful holiday. The hotel is spotless, the staff are brilliant and the food is plentiful. One of the best things about the hotel was they provide "free" sun loungers on the beach for hotel guest

on via HolidayCheck

Hotel mit schöner Lage direkt am Sandstrand. Sehr freundliches und hilfsbereites Personal. Gerne nächstes Jahr wieder!

on via Zoover

we loved all of the staff, all so welcoming and friendly and the hotel was lovely and in a superb location, right on the beach. overall a great holiday and we will be back!

on via Tripadvisor.com

What a great hotel for such a cheap price. Our flight was delayed and we were around 3 hours late arriving but they saved us dinner for when we checked in, even at 2am! For a start, the food was incredible! Lots of different dishes every night, there was hardly any repetitions. Greek traditional dishes as well as other round the world delicacies. A wide variety of fish and so many vegetarian options! The location was great and we spent lots of time on the beach as well as in the pool. We enjoyed the Happy Train up to the mountains, which picked us up straight from the hotel. The evenings were lovely sat outside with music / entertainment and everyone playing cards and chatting with drinks. The staff were amazing- very welcoming and chatty, especially Fillipos. Loved the Aqua Gym with the wonderful Cherie - we will miss you! This was an all around great holiday - thanks very much!

on via HolidayCheck

Das war super selbst nach dem Auschecken konnte man das AI weiter nutzen. Das Personal ist mega nett und genug Sonnenschirme und Liegen vorhanden.

on via Facebook

Très bon hotel j y suis actuellement ! Repas exellent ! Proximité plage

on via HolidayCheck

Kleines sehr schönes Hotel mit allem Komfort, so wie wir es uns gewünscht haben. Wir haben hier die Ruhe gefunden unsere Seele baumeln zu lassen und von unserem stressigen Alltag abzuschalten.

on via HolidayCheck

Das Hotel zeichnet sich durch die wunderbare Lage direkt am feinen Sandstrand aus. Für einen Badeurlaub ist es super geeignet. Was wir auch als sehr positiv empfunden haben, ist die Tatsache das es zwar Animation gab, diese sich aber sehr im Hintergrund gehalten hat, auf deutsch: Sie gingen einen nicht auf den Keks....

on via Zoover

is missing - room for check out guest with shower, food was delicious ;) staff kind, room was clean, thanks, we are satisfied

on via Tripadvisor.com

we have just got back from our first trip to crete . and what a pleasent suprise the hotel is very modern as we were checking in we were asked if we wanted a family roon for me and my wife and 2 grown up sons we booked 2 rooms but we looked at the room and snatched there hands of it was beautiful over looking the beach and the views of the mountains were to die for the hotel was spotless all the time cleaners worked very hard .the staff were only to happy to help nothing was to much for them .the food was excellent always somthing to eat . there is a big shout out for cheery animation manager i think she adopted my family we all love her .and anna behind the bar was wanderful what a lovely woman these 2 ladies made it that bit moor special. the beach was sandy and very clean the big question is would we go back DEFINITELY . this hotel and staff are in the wrong place it should be in a up market beach resort hope go go back next year

on via HolidayCheck

Hotelanlage inkl. Zimmer sehr sauber, Essen hervorragend, Strandanlage in 2 Minuten erreichbar, Sonnenliege inkl. Schirm im Angebot inklusive, Transfer vom Flughafen in 20 min. erreichbar, Sogar bei der Ankunft um 2200 für uns noch Nachtessen bereitgestellt.

on via HolidayCheck

Können uns nur den positiven Bewertungen anschließen, ein kleiner Minuspunkt ist das ewige Gefrage der Damen vom Wellness/Spa die einem eine Massage verkaufen wollen. Hier sollte das "Nein" auch für den Rest des Urlaubes akzeptiert werden.

on via Tripadvisor.com

What a gem of a place, this hotel is absolutely fantastic, just returned from a relaxing week. Where do I start, first of all the staff are amazing and work very hard all day long to ensure your stay is a memorable one, so a special thanks to all of you and also a special mention to Cherie the animation member who is a really great person for entertaining guests. The food is lovely and tasty with options for all tastes and the snacks at the pool bar are great also. The location of the hotel is right on the beautiful beach with stunning views of the sea and mountains. If you want a relaxing holiday then this is the place for you. One other great thing is the Airport transfer, it was only approx 15 mins away. We will definitely be back to this lovely place, and once again thank you for a memorable holiday.

on via Tripadvisor.com

Spent a week at this lovely hotel, it was our first holiday in years without our children, I can't find anything negative to say about this hotel, quiet location, great food, lovely staff, always polite and hard working, we had a side sea view room with breathe taking views of the sea,our room was cleaned everyday,as for the food, lots of choice, extremely tasty, and the staff in the restaurant were very polite and attentive, Stella on reception was extremely helpful, as there was no holiday rep, she helped us plan trips,Sun beds both round the pool and on the beach were always available, in fact I would say it was all very civilised, we can't wait to go back, in fact we didn't want to leave

on via HolidayCheck

Sehr schönes kleines Hotel..... saubere Anlage..... direkte Strandlage mit hoteleigenen Strandabschnitt..... alles in allem eine Toplocation für den Relax-Urlaub

on via Facebook

Our second holiday here. We were very happy here. Friendly and nice staff. We will come back here. Thank you very much for everything. Petra+Jana from Czech Republic�

on via Zoover

Zeer goed hotel met uiterst vriendelijk en gedienstig personeel ( met speciale dank aan Sandra voor de hulp met ons probleem met het valies)Uitstekende schoonmaak Het eten was wat saai en vrij eentonig voor een viersterren hotel

on via HolidayCheck

Die Strandnähe und die allgemein aehr kurzen Wege waren super. Das Hotel ist sehr familiär und das Personal super freundlich. Das Essen war reichhaltig. Ein kleiner Verbesserungsvorschlag wären frische Säfte zum Frühstück, da die Getränke sehr süss sind! Ansonsten war auch das Getränkeangebot sehr gut für All In. Ein Hotel das man nur weiterempfehlen kann!!!! Das WLAN war kostenfrei und sogar am Strand super.

on via Booking.com

-Die nach Osten gerichteten Zimmer im Haupttrakt bieten keine schönen Ausblick; im Speiseraum ist es laut - er verbreitet die Atmosphäre einer Bahnhofshalle; schlechter TV-Empfang (ARD einige Tage ausgefallen; ZDF verpixelt); zum Frühstück selten Rührei und Pilze, keine Auswahl an Kaffeezubereitungen, bei Schlechtwetter hat das Hotel wenig zu bieten. +Besonders positiv sind die kurzen Wege zwischen Zimmer und Strand und von da zur Poolbar, WLAN am Strand, die Freundlichkeit des Personals, die Sauberkeit. Abendunterhaltung und Qualität der Speisen sind besser als beim letzten Aufenthalt vor 2 Jahren; ausgezeichnetes Preis-Leistungsverhältnis (Aufenthalt 2. Maihälfte)

on via HolidayCheck

Sehr schönes, gepflegtes Hotel in direkter Strandlage mit eigenem Strandbereich und Liegen inklusive. Die Rundumverpflegung lässt keine Wünsche offen und Erholung ist garantiert.

Hotel Reputation Management.