Smartline Neptuno Beach, Ammoudara, Greece
Smartline Neptuno Beach
Reputize Index
87.9/100
Based on
3600 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Breakfast price Distance to underground Bar staff

Most disliked:

Booking experience
  • Hotel Overal
    88/100
    88/100
    Animation, entertainment, nightlife, music is nice.
    Atmosphere, friendliness is excellent.
    Guests are very happy with the Family & kids friendly.
    “kids club” “good fun” “older people” “mini club”
  • Facilities
    87/100
    87/100
    Swimming Pool is excellent.
    Hotel age is acceptable.
    common areas - lobby, lifts, launge, entrance is acceptable.
    “uso gratuito” “enough sunbeds” “pool area” “Anfang August”
  • Cleanliness
    91/100
    91/100
    Guests are very happy with the Overall CLEANLINESS.
    Room cleanliness is excellent.
    Bathroom cleanliness is good.
    “clean room” “Clean hotel” “clean rooms” “clean pool”
  • Room
    83/100
    83/100
    Bathroom is good.
    Guests are very happy with the View.
    Noise is acceptable.
    “sea view” “only negative” “Gäste” “Big thanks”
  • Food & Drinks
    89/100
    89/100
    Great Breakfast.
    Great Dining experience.
    Pizza, Pasta, Salads, Snacks, etc could be better.
    “wide choice” “much variety” “direkter Strandlage” “abwechslungsreiches Essen”
  • Staff & Service
    92/100
    92/100
    Great Staff friendliness & competence.
    Service is nice.
    Guests are very happy with the Animation team.
    “warm welcome” “friendly staff” “great job” “nettes Personal”
  • Price
    88/100
    88/100
    value for money is nice.
    Food & drinks price is acceptable.
    Guests are very happy with the Food price.
    “Leistungsverhältnis” “bonne qualité”
  • Location
    88/100
    88/100
    Guests are OK with the Distance to public transport.
    Guests are very happy with the Distance to beach.
    Average Shopping.
    “bus stop” “minuti dall” “main street” “Straße”
  • Internet
    81/100
    81/100
    Wifi price can be improved.
    “Kein kostenloses WLAN in den Zimmern” “no free Wifi in the rooms”
Smartline Neptuno Beach
Ammoudara Greece
on via Google

We stayed at the Zeus-Neptuno-Beach Hotel for the first time with 2 people from October 17th to 28th, 2023 in the newly renovated room with balcony and sea view. … Read more

on via Google

The hotel is just the right size, very friendly staff and a great location right on the beach. Heraklion is easily accessible and offers everything else you need, such as culture and kafenions. We recovered very well … Read more

on via Google

Stay right by the sea. We liked. Only the room that was assigned had to be changed to another, but everything went smoothly, they changed it without any problems. Rooms are cleaned daily. Towels are changed daily. 4 … Read more

on via Google

First of all, perfect location right on the beach. The city of Heraklion can be easily reached on foot and along the beach, or by bus, stop directly at the hotel. Taxi also affordable. … Read more

on via Tripadvisor.com

Όλο το προσωπικό ευγενέστατο να μας εξυπηρέτηση άμεσα πολύ καθαρό δωμάτιο το φαγητό εξαιρετικό και ο άντρεας animation μας πρόσφερε ευχάριστη διαμονή πολύ καλός στην δουλειά του θα το επισκεφτουμε ξανά!

on via Tripadvisor.com

Were do i even start! We had the most amazing holiday at Neptuno! Location is perfect if you are after a truly relaxing beach holiday, sit by the pool all day or grab a spot on the beautiful beach! From the moment we got there we were treated like family. The staff worked so hard to make sure we had everything we needed, nothing was too much for them, special shout out to Anna, you are amazing and we love you and the Raki! The food was delicious and plentiful and Dimitri always found us the perfect spot to eat! Andreas and Mini made up the animation team and worked hard all day making us laugh, keeping us fully entertained ... getting the hubby up to dance is not an easy task but they did it .. more than once! Andreas went out of his way to accomodate us and we can't thank him enough

on via Tripadvisor.com

Nice hotel, helping staff, amazing whether for entire visit

on via Tripadvisor.com

Well what a fantastic holiday that was, we only came back yesterday!!!! Hotel is right on the beach and the surrounding area is picturesque greek. A really relaxing experience was made perfect by the talent and dedication of the staff (which is the most impressive thing about the Neptuno) who could not possibly be more warm or hospitable!!! A big Thank you goes to Andreas (what a laugh we had with you!!! You really went above and beyond to give us the best time possible!!!) Andreas heads up the tireless entertainment team along with the awesome dominique keeping every guest (from young to old) dancing and laughing day and night!! The food is spot on and caters for everyone to a high standard and drinks are always served with a smile, particularly so by the super warm Anna! (Thanks so much for the Raki Anna!! See you next year!!) The rooms are kept spotless and there are no complaints whatsoever. I Really think the people "make the place" and the Neptuno is the perfect example of this and why we will be back again next year. Thanks so so much guys!!!.... we made memories here that will not be forgotten!!! Oh and if you like your coffee .......go across the road to Dorian cafe....yannis makes the best coffee on the island no joke, it's seriously good!!!!. Neil.

on via Booking.com

A közeli és homokos tengerpart. - - Egy kicsit egyhangú étel kínálat. -

on via Booking.com

The food was very good. Every day every meal had something different and tasty. The personnel is very efficient. The beach is fine, and support for the beach goers was also good, like showers, changing cabins, chairs and towels. If one's going on a tour for the day, the staff offer a lunch box, and maybe even some early breakfast. Late check out is also very friendly. - Most of the drinks offered used some syrup that didn't appeal to my palate, but there were some options that were ok. And there's always beer...

on via Expedia

Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.

on via Tripadvisor.com

Amazing hotel, this was our third time at this hotel. The staff are so friendly and take care of your every need. The room was perfect with a beautiful sea view. Robes and slippers was an added bonus, not to mention the lovely fruit basket, delicious cakes and bottle of wine when we entered our room. The ambience of the hotel is home from home, so comfortable and relaxing. The restaurant served the most delicious desserts and continental pastries all too hard to resist. The variety of traditional Greek and international cuisine for lunch and dinner was superb. There was a full programme of activities during the daytime and a variety of entertainment in the evening which was so good that we did not leave the hotel once during our stay. This hotel is a gem in Ammadoura and I would highly recommend a vacation there. I can't rate it highly enough.

on via Google

After our last stay on Rhodes with very negative experiences we actually didn t want to go to Greece anymore. But because of the many positive reviews for this hotel, we thought about it again and booked 2 weeks for … Read more

on via Google

nice 10 days. The location of the hotel right next to the beach is a big plus. the rooms were clean, but could use some refreshing, the towels were not changed every day. a plus is the animators who try to get people … Read more

on via Google

Amazing small hotel, beautiful beach. One pool, one bar, but great staff, both at reception, in the restaurant and at the bar. I definitely recommend it to everyone. We enjoyed it a lot! Thank you! … Read more

on via Google

On vacation from 10/12 to 10/19 A pleasant week in a beautiful hotel with sea view Very warm welcome upon arrival … Read more

on via Google

good hotel with small deficiencies There would be little variety at lunch and dinner what to do especially the offer of meat. and not the “snack bar” flair. The cups … Read more

on via Tripadvisor.com

Well what a great break we've all had, Andrea's / Jesus your a very tallented warm man who does a great job in entertaining everyone. The Food & beverage manager Dominico thank you for being a gentleman and always accommodating me and my family when we used the restaurant. Anna behind the bar had a lovely smile and always polite and lovely x The rooms were serviced to a high standard which we were greatful for x I woukd recommend this hotel for couples & families, it's all inclusive and food is available most of the time :-) The only fault I can speak about was the clearing of plates and cutlerey in the restaurant when they are bashed onto the cleaning trolly which was louder than the whole conversations that guests were having. It's a little like the lovely staff are desensitised to people around them trying to enjoy a meal... I will have the sound of plates ringing in my ears for a few days x Thank you Neptuno Dawn & Carl x

on via Google

Very good hotel, very clean, good variety of food available. We re able to go outside and get the local buses to where we wanted to visit. The only thing I would say is the entertainment started late, and people were sat around for hours waiting for it to start. Once it did start it was good fun

on via Google

The hotel is intimate but has everything you need to have a good rest. Friendly people, a sandy beach right in front of you, plenty of sun loungers. A small swimming pool, 1.4 m deep, the second one is a paddling pool … Read more

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