Smartline Neptuno Beach, Ammoudara, Greece
Smartline Neptuno Beach
Reputize Index
88.0/100
Based on
3843 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Food price Distance to underground Pool staff

Most disliked:

Booking experience
  • Hotel Overal
    88/100
    88/100
    Great Animation, entertainment, nightlife, music.
    Guests are very happy with the Atmosphere, friendliness.
    Family & kids friendly is nice.
    “freundliches Personal” “aufmerksames Personal” “nettes Personal” “young people”
  • Facilities
    87/100
    87/100
    Swimming Pool is nice.
    Guests are very happy with the Hotel age.
    common areas - lobby, lifts, launge, entrance can be improved.
    “pool bar” “cold water” “side view” “pool table”
  • Cleanliness
    91/100
    91/100
    Great Overall CLEANLINESS.
    Room cleanliness is excellent.
    Average Bathroom cleanliness.
    “Hygiëne” “ganze Anlage” “Tisztaság” “Čistoća”
  • Room
    84/100
    84/100
    Bathroom is acceptable.
    Great View.
    Noise can be improved.
    “salle de bain” “renoviertes Zimmer” “wenig Toiletten” “Great view”
  • Food & Drinks
    89/100
    89/100
    Breakfast is nice.
    Great Dining experience.
    Pizza, Pasta, Salads, Snacks, etc is acceptable.
    “dinner time” “repas buffet” “Frühstück” “Leckeres Essen”
  • Staff & Service
    92/100
    92/100
    Guests are very happy with the Staff friendliness & competence.
    Guests are very happy with the Service.
    Animation team is excellent.
    “français” “only bad thing” “petit soin” “Accueil chaleureux”
  • Price
    89/100
    89/100
    value for money is excellent.
    Guests are OK with the Food & drinks price.
    Food price is nice.
    “Great value” “bonne qualité” “Preis Leistung” “rapport qualité”
  • Location
    88/100
    88/100
    Guests are OK with the Distance to public transport.
    Guests are very happy with the Distance to beach.
    Average Shopping.
    “accès direct” “direkte Lage” “walking distance” “Fuss erreichbar”
  • Internet
    82/100
    82/100
    Wifi price could be better.
    “uso gratuito” “Kein kostenloses WLAN in den Zimmern” “no free Wifi in the rooms”
Smartline Neptuno Beach
Ammoudara Greece
on via Google

Nice place to relax in vacation!

on via Google

Отличная территория и море, но персонал подпортили впечатление ​Плюсы отеля: ​Море и пляж: Вход в море просто замечательный — удобный и комфортный. ​Номера: Комнаты оформлены на высоком уровне, проживать было комфортно. ​Атмосфера: Музыка в отеле потрясающая, создает хорошее настроение. Питание: Вкусно ​Минусы отеля: ​Территория: Довольно маленькая. ​Напитки: Качество напитков оставляет желать лучшего. ​Персонал и сервис: К сожалению, сотрудники далеко не всегда доброжелательны. ​Отдельно хочу отметить неприятный инцидент в баре с сотрудницей по имени Ирен. Прямо передо мной она в грубой форме закрыла дверь туалета и не позволила мне войти, указав на другой туалет. При этом данный туалет был свободен, его не убирали, и в него спокойно заходили другие гости. В отеле нет чёткого разделения зон или табличек, указывающих на какие-либо ограничения по пользованию туалетами. Поэтому совершенно непонятно, на каком основании мне было отказано в доступе именно к этому туалету, тем более в такой грубой форме. Считаю подобное отношение к гостям совершенно недопустимым для сферы гостеприимства и проявлением неуважения к гостю.

on via Google

celkově moc fajn

on via Google

Ein rundum gelungener Urlaub. Es hat alles gepasst. Das gesamte Personal ist so herzlich und lieb. Hotel ist modern, sauber umd liegt direkt am Sandstrand. Wird gleich für den nächsten Sommerurlaub noch einmal gebucht.

on via Google

Kameralny hotel niedaleko miasta. Bezpośrednia komunikacją miejską. Obok wypożyczalnia samochodów i sklepiki. Jedzenie pyszne. Pokoje nieco starsze ale dobrze utrzymane. Piękna piaszczysta plaża z dużą ilością leżaków oraz spory basen ze słodką wodą. Brak windy w budynkach.

on via Google

Vi var på all-inclusive-ferie – to voksne og et barn. Inden afrejse havde vi læst anmeldelserne, og de positive tilbagemeldinger viste sig heldigvis at holde stik. Personalet var imødekommende og venligt, og hotellet har generelt en høj kvalitet og standard. Selvom hotellet var fuldt booket under vores ophold, havde man hele tiden en fornemmelse af, at der var god plads – både ved poolen og på stranden. Buffeten var lækker og varieret med primært græske retter, og der var noget nyt hver dag. Om aftenen var der en rolig og hyggelig stemning med forskellig underholdning. Især en duo, som spillede og sang en masse covernumre, overraskede os meget positivt – hold kæft, de var gode. Klokken 22 var der helt roligt, og vi sov fantastisk i vores veltempererede hotelværelse. Stedet får vores varmeste anbefalinger.

on via Tripadvisor.com

Nous avons sejourné 1 semaine au neptuno. Rien à dire sur le service: chambres très propres, restauration avec du choix (sauf les dessert, c est toujours la meme chose). L hotel est petit mais il a tout ce qu il faut. Le gros plus c est la plage privee. Nous sommes habitués des gros hotels avec beaucoup d animation. Ici ce n est pas un hotel tres animé à part le soir ou il y a toujours qque chose au bar de l hotel. Le gros moins c est la chambre tres mal isolée du couloir. Nous avons clairement tres mal dormi. Et ca c est un gros probleme pour des vacances... Le personnel est tres serviable. Bref c est pour moi plutot un hotel pour des adultes qui veulent un hotel sans grosse equipe d animation et qui veulent aller beaucoup à la plage, plage qui n est pas surveillée, en tt cas je n ai vu personne, ni a la piscine d ailleurs. Il a fallu rendre la chambre à 11h ce qui est super tôt pour pouvoir retourner à la plage avant notre transfert ( les toilettes sont super petites pour se changer et profiter de sa derniere journee) ce qui fait qu on ne profite pas de son dernier jour. Dans d autres hotels il y avait 1 endroit specifique avec douche et toilettes spacieuses pour se changer avant de prendre l avion. Personnellement je ne reviendrai pas dans czt hotel, pas assez animé pour moi

on via Booking.com

I stayed at Zeus Hotel in Crete for two nights, and overall, I had a very pleasant experience. The hotel is very clean and located directly opposite the beach. It also has a well-maintained and clean swimming pool. Sunbeds are available on the beach, although the number is limited, so it is better to go early if you want to secure one. The food was varied, tasty and more than sufficient. During my stay, they served shrimp, fish, octopus salad, several meat dishes and a good selection of salads. Breakfast was also varied and delicious. I had a room with a sea view, which was clean and serviced every day. The sunrise and sunset views were especially beautiful. The reception staff were friendly, understanding and always willing to help. The restaurant staff, animation team and bartender were also very helpful and professional. The hotel is approximately 15 minutes from the airport. A taxi costs around €27 when travelling independently. There are supermarkets and restaurants on the same street, which is very convenient. Although the hotel operates on an all-inclusive basis, there are several nearby restaurants for guests who would like to try different local dishes. The daytime animation team organises activities such as exercise sessions. However, the evening entertainment is rather limited. There are DJ performances, but guests should not expect a wide range of evening activities. The bar has only one service station, so queues can form during busy periods. The bartender has worked there for many years and is extremely helpful, but the hotel could improve the service by adding another station during peak hours. Local soft drinks and local alcoholic beverages are included. The selection of well-known imported spirits is limited or may require an additional charge. Apart from the invoice issue, my stay was comfortable and enjoyable. The cleanliness, location, food quality and helpful staff were the strongest points of the hotel. - - The only significant problem I experienced was with the invoice. Although I made my reservation through Booking.com, the hotel was unable to prepare the invoice properly. It seemed that the accounting department was not sufficiently familiar with this type of reservation, and this process should definitely be improved. -

on via Google

Das Hotel Zeus Neptuno Beach in Kreta ist sehr gepflegt und sauber. Die Mitarbeiter sind alle sehr freundlich und hilfsbereit. Das Zimmer wird täglich ordentlich gereinigt. Das Essen und die Getränke sind Top. Das Hotel liegt direkt am Strand aber auch im Zentrum von Amoudara Es waren immer genügend Liegen am Pool und Strand vorhanden so das man das nervige reservieren von den Gästen nicht ertragen muss. ????

on via Booking.com

War sehr schön und sehr nettes Personal - - -

on via Booking.com

The hotel is excellent, staff is very helpful and polite. Very clean everywhere; warm water in the pool, right next to the beach. Food was just great - excellent cooking, delicious meals and diversity.. Perfect place to relax and enjoy your stay. Exceeded my expectations and good value for money. Would definitely come back. - - Everything was fine. No complaints at all. -

on via Booking.com

Great location, near large sandy beach, souvenir shops nearby, great food - - Everything was great. -

on via Tripadvisor.com

Un grand Merci à Rina et son accueil.La nourriture était bonne ainsi que le service .Une adresse à conseiller.

on via Booking.com

Lovely and clean hotel. Staffs were very friendly and make you feel welcome. - - Drinks and food were ok. There were enough food choices but a bit basic. -

on via Booking.com

La proximité de la mer - - Les repas, peu diversifié -

on via Tripadvisor.com

Très bon hôtel personnel à l'écoute et réagit très vite repas correct piscine excellente à conseiller salle de bain et chambre un peu petite

on via Tripadvisor.com

Super rapport qualité prix j’y reviendrai à chaque occasion

on via Booking.com

Das sehr zuvorkommende und sehr freundliche Personal macht den Aufenthalt sehr easy und schön☺️ Die Lage ist super und das Essen sehr lecker! - - alles perfekt -

on via Booking.com

L’endroit est vraiment génial la proximité de la plage. Un service très attentionné les repas plus que correct - - On était logé au rés de chaussée et vu la chaleur la porte balcon restait ouvert et la un chariot de cuisine qui passe à 23 h et avant 6 h du matin vous réveille avec un bruit assourdissant. Conseil faudrait changer les roues avec des pneu -

on via Tripadvisor.com

Just returned from neptuno beach,what an amazing time we had. The staff were very polite and efficient, the hotel is small compared to some, but has everything that you require and immaculately clean and modern,but the best part was the food,we have done a few all inclusive holidays and this was one of the best, lots of options and great quality. I will definitely be returning and would recommend to anyone to look at this for a great holiday. I would like to point out that there were a few English people, but mainly Europeans from many different locations, but didn't affect our holiday at all,thank you all the staff at neptun beach ????????????

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