We stayed in room 309 and had amazing views across the bay and of the hills from our balcony. We had a week of cloudy days and the view was still spectacular (photos from day 1). The air conditioning unit and ceiling fan were great. Kept us warm on the chilly days and cool on the warmer ones. The bed was very comfortable. The pool area and beach were great. The food overall was good. We particularly enjoyed the Souvlaki on the Sunday. The restaurant staff were fantastic, managing reduced table numbers due to the weather on several days while we were staying. Local bus services to Heraklion and the airport were frequent and reliable from the top of the road, as were the hop on hop off sightseeing bus. - Tacos on on first night had what tasted like Chinese vegetables in which neither of us liked. One off meal over 7 days wasn't bad going.We would have like to have seen more greek dishes on the menu. Knowing what entertainment was on each night would have been nice so we could plan when to go to dinner. Guests were smoking on the balcony next to us. As nonsmokers this was off-putting. There was a fire alarm at 11pm one evening to which most guests were unsure if to take seriously. Someone a few rooms from us said this was the third in a week. Maybe this had something to do with smoking in the rooms and the bad weather? Soundproofing of the rooms could be improved. We could hear conversations in the corridor and the lift door being closed. Luckily we are deep sleepers.

Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.

From a Cornish/English view. The hotel is clean all round and the staff are nice and friendly. They work incredibly hard to keep people happy. The pool and bar is outside and pool is a bit small but clean. We opted for a standard room which was clean with a comfortable bed the air conditioning worked fine. As for breakfast and lunch it was quite standard all inclusive food. Unfortunately the evening meal was a real let down, just very boring and repetitive, They seem to cater very well for Germans that seem to be the majority of the guests. The evening entertainment was fairly boring. Getting into Herkalion the capital town is very easy and about 15 minutes bus ride where there's loads of clubs and bars and some good restaurants.

Het uitzicht Netjes Aardig personeel - - Het even was wel veel van hetzelfde -

Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes

Byłam z mężem we wrześniu 2024 roku. Hotel czysty, pokoje zawsze posprzątane, na czas dostarczane artykuły higieniczne. Obsługa bardzo miła, zawsze uśmiechnięta. Pani serwująca w barze drinki bardzo wesoła i komunikatywna. Jedzenie dobre, różnorodne. Animatorzy super zabawiali dzieci i dorosłych, potrafili dotrzeć do każdego.

Sehr schöner Blick, tolle Lage direkt am Meer, schöner Pool, aufmerksames Personal, Leckeres Essen, alles sehr sauber. -

Nous avons passé des vacances très agréables en famille au mois de juillet 2024. C était les premières vacances de ma fille de 8 ans et elle m en reparle tous les jours depuis que nous sommes revenus. L hôtel est très familial, on y mange très bien. Le buffet est varié et on ne mange jamais 2 fois la même chose. Les animations sont très chouettes et les animateurs supers ! Le personnel est d une grande gentillesse et au petit soin. Seul petit bémol, la chambre était très basique et elle était très proche du restaurant donc il y avait beaucoup de passage et beaucoup de bruit au moment des repas. La salle de bain fort petite pour 3 personnes mais c est vraiment la seule chose que je pourrais redire. La plage est magnifique et sa proximité est un vrai bonheur. Nous y retournerons sans hésiter ! Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Quiet · Kid-friendly · Great value

Obsługa hotelu super ..bardzo mili i zaangażowani . Hotel z własną plażą ,darmowe leżaki . Jedzenie smaczne choć nie powala .. W pokojach czajnik lodówka . Minus za animację...Szkoda czasu na nią. Przydałoby by się trochę zieleni .. bo przy basenie sama betonoza. Autobus co pół godziny do centrum Heraklionu . Ogólnie polecam. Rooms4.0Service5.0Location4.0 Hotel highlightsQuiet Nearby activitiesSantorini . Piękne .Polecam

Schönes Hotel, freundliche Atmosphäre, gutes Essen. Rooms4.0Service4.0Location4.0 Hotel highlightsKid-friendly

Rooms4.0Service5.0Location5.0 Hotel highlightsQuiet

Every thing perfect and more then I expect the food was perfect all times love it - Nothing

Hotel piękny! Jedzenie przepyszne . Blisko wszędzie . Busy obok hotelu . Plaża przy hotelu. Pogoda znakomita :) obsługa idealna bardzo miła . Ogólnie bardzo polecam ten hotel napewno na rocznice ślubu znów go odwiedzimy pozdrawiamy serdecznie

My wife and I ENJOYED the most fabulous holiday at Neptuno. Staff throughout the hotel hotel fantastic Hotel in general awesome, so clean Our room lovely, cleaned daily Restaurant every meal so good Food - top quality Pool side - beautiful Beach - must be one of the best Pool bar - brilliant and the staff Location - non better This resort cannot be faulted at all. Minute 1 on arriving late at night with food provided to reluctant departure with check out time extended was a real joy. Special thanks to Stella on the front desk, best in class customer service. We will be back!!

Sehr sauber, sehr nettes Personal. Essen war alles sehr gut und frisch. Direkt am Strand. All inklusive Angebot ausreichend, wer jedoch exklusive cocktails erwartet sollte nicht zu viel erwarten. Normal cubalibre etc. - - Zimmer etwas hellhörig. Am Strand etwas Verschmutzung. Auch durch Katzenkacke -

Wir waren zwar nur 1 Nacht, aber der Gesamteindruck und die Lage hat unsere Vorstellungen übertroffen. -

- Cadre très sympathique - Accueil chaleureux - Diversité pour le PDJ - - Décalage avec les chambres qu’il faudrait rafraîchir pour mettre un 10 -

Spokojny hotel w super miejscu z pysznym jedzeniem, miła obsługa ,czyste pokoje polecam Rooms4.0Service4.0Location5.0 Hotel highlightsQuiet RoomsCzysto Nearby activitiesBlisko Heraklion SafetyBezpiecznie WalkabilityPlaża piaszczysta o długości 7 km Food & drinksBardzo smaczne jedzenie

Rooms5.0Service5.0Location5.0 Hotel highlightsLuxury · Great view · Quiet · Kid-friendly · Great value

Uitstekend verzorgd hotel nabij strand, met érg vriendelijk en behulpzaam personeel; dit jaar voor de vierde keer bezocht! Vanuit de keuken worden gasten prima bediend in het restaurant met voldoende afwisseling. Goede ligging van het terras, waar het ook s avonds rondom de poolbar goed toeven is. Rooms4.0Service5.0Location5.0 Hotel highlightsGreat value WalkabilityWandeling over het strand naar Heraklion -én evt. terug (óf met de bus)- is top!