Superbe hôtel nourriture bonne et variée Personnelle de chambre et cuisine super Mais -soucis avec l’animateur qui ne parle pas du tout notre langue et ne fait aucun animation en français ( nous nous sentons rejetés bien dommage ) - et aussi avec le serveur du bar matin et après midi (personne maigre âgé cheveux gris ) qui n’est pas du tout agréable avec nous ne souris pas , très froid à la limite du désagréable Rooms5.0Service5.0Location5.0 Hotel highlightsGreat value

3763 reviews
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Hotel Overall Breakfast Staff friendliness & competenceMost satisfied with:
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Booking experience-
Hotel OveralGuests are very happy with the Atmosphere, friendliness.Great Animation, entertainment, nightlife, music.Guests are very happy with the Family & kids friendly.“aufmerksames Personal” “nettes Personal” “young people” “freundliches Personal”
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FacilitiesGuests are very happy with the Swimming Pool.Hotel age is excellent.common areas - lobby, lifts, launge, entrance is acceptable.“pool bar” “cold water” “side view” “pool table”
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CleanlinessGuests are very happy with the Overall CLEANLINESS.Room cleanliness is nice.Average Bathroom cleanliness.“Hygiëne” “ganze Anlage” “Čistoća” “clean room”
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RoomBathroom is acceptable.View is nice.Noise is good.“wenig Toiletten” “salle de bain” “Great view” “Zimmer alt”
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Food & DrinksGuests are very happy with the Breakfast.Guests are very happy with the Dining experience.Guests are OK with the Pizza, Pasta, Salads, Snacks, etc.“repas buffet” “Frühstück” “Leckeres Essen” “ice cream”
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Staff & ServiceGreat Staff friendliness & competence.Guests are very happy with the Service.Animation team is excellent.“français” “only bad thing” “petit soin” “Accueil chaleureux”
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Pricevalue for money is nice.Food & drinks price is acceptable.Guests are very happy with the Food price.“Great value” “bonne qualité” “Preis Leistung” “rapport qualité”
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LocationAverage Distance to public transport.Great Distance to beach.Shopping could be better.“accès direct” “direkte Lage” “walking distance” “Fuss erreichbar”
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InternetGuests are OK with the Wifi price.“uso gratuito” “Kein kostenloses WLAN in den Zimmern” “no free Wifi in the rooms”
Superbe hôtel nourriture bonne et variée Personnelle de chambre et cuisine super Mais -soucis avec l’animateur qui ne parle pas du tout notre langue et ne fait aucun animation en français ( nous nous sentons rejetés bien dommage ) - et aussi avec le serveur du bar matin et après midi (personne maigre âgé cheveux gris ) qui n’est pas du tout agréable avec nous ne souris pas , très froid à la limite du désagréable Rooms5.0Service5.0Location5.0 Hotel highlightsGreat value
The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly. Rooms5.0Service1.0Location4.0 Hotel highlightsGreat view · Quiet · Great value
Super hôtel, tranquille, bien situé, plage de sable. Peut être pas si vous chercher un complexe avec divertissement et musique toute la journée. C est plutot si vous cherchez le calme.Accueil très bien reçus, repas buffet très bonne qualité et varié, propre. Un peu plus de sourires de certains en salle seraient bienvenus. Les personnes à l accueil très aimables, polies et serviables. Le personnel de l entretien des chambres BRAVO d une gentillesse et toujours propres. Au bar de la piscine certains ont laissé le sourire à la maison. Sinon rien à redire. Arrêt de bus près de l hôtel , petit supermarché et boutiques près de l hôtel. Nous avons passez un excellent séjour. Merci . Rooms5.0Service4.0Location5.0 Hotel highlightsGreat value RoomsOui là chambre un bémol, donnait sur le ramassage poubelles. Côté rue. Nearby activitiesPrendre le bus pour Heraklion, au coin de la rue, et rejoindre vers le port ,gare routière pour bus de visites. WalkabilityOui faut marcher avec sa valise quelques mètres, car les bus ne peuvent pas y accéder, tant mieux moins de bruit. Food & drinksTrès bons et variés
Très bel endroit, les pieds dans l eau. Personnels trés agréables Rooms5.0Service5.0Location5.0 Hotel highlightsGreat view · Quiet · Great value RoomsTrès propres et une bouteille d eau chaque jour Nearby activitiesPlage au pied de l hôtel, animations tous les soirs sauf en français, bus régulier devant l hôtel Food & drinksMenus très variés
We stayed in room 309 and had amazing views across the bay and of the hills from our balcony. We had a week of cloudy days and the view was still spectacular (photos from day 1). The air conditioning unit and ceiling fan were great. Kept us warm on the chilly days and cool on the warmer ones. The bed was very comfortable. The pool area and beach were great. The food overall was good. We particularly enjoyed the Souvlaki on the Sunday. The restaurant staff were fantastic, managing reduced table numbers due to the weather on several days while we were staying. Local bus services to Heraklion and the airport were frequent and reliable from the top of the road, as were the hop on hop off sightseeing bus. - Tacos on on first night had what tasted like Chinese vegetables in which neither of us liked. One off meal over 7 days wasn't bad going.We would have like to have seen more greek dishes on the menu. Knowing what entertainment was on each night would have been nice so we could plan when to go to dinner. Guests were smoking on the balcony next to us. As nonsmokers this was off-putting. There was a fire alarm at 11pm one evening to which most guests were unsure if to take seriously. Someone a few rooms from us said this was the third in a week. Maybe this had something to do with smoking in the rooms and the bad weather? Soundproofing of the rooms could be improved. We could hear conversations in the corridor and the lift door being closed. Luckily we are deep sleepers.
Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.
From a Cornish/English view. The hotel is clean all round and the staff are nice and friendly. They work incredibly hard to keep people happy. The pool and bar is outside and pool is a bit small but clean. We opted for a standard room which was clean with a comfortable bed the air conditioning worked fine. As for breakfast and lunch it was quite standard all inclusive food. Unfortunately the evening meal was a real let down, just very boring and repetitive, They seem to cater very well for Germans that seem to be the majority of the guests. The evening entertainment was fairly boring. Getting into Herkalion the capital town is very easy and about 15 minutes bus ride where there's loads of clubs and bars and some good restaurants.
Het uitzicht Netjes Aardig personeel - - Het even was wel veel van hetzelfde -
Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes
Byłam z mężem we wrześniu 2024 roku. Hotel czysty, pokoje zawsze posprzątane, na czas dostarczane artykuły higieniczne. Obsługa bardzo miła, zawsze uśmiechnięta. Pani serwująca w barze drinki bardzo wesoła i komunikatywna. Jedzenie dobre, różnorodne. Animatorzy super zabawiali dzieci i dorosłych, potrafili dotrzeć do każdego.
Sehr schöner Blick, tolle Lage direkt am Meer, schöner Pool, aufmerksames Personal, Leckeres Essen, alles sehr sauber. -
Nous avons passé des vacances très agréables en famille au mois de juillet 2024. C était les premières vacances de ma fille de 8 ans et elle m en reparle tous les jours depuis que nous sommes revenus. L hôtel est très familial, on y mange très bien. Le buffet est varié et on ne mange jamais 2 fois la même chose. Les animations sont très chouettes et les animateurs supers ! Le personnel est d une grande gentillesse et au petit soin. Seul petit bémol, la chambre était très basique et elle était très proche du restaurant donc il y avait beaucoup de passage et beaucoup de bruit au moment des repas. La salle de bain fort petite pour 3 personnes mais c est vraiment la seule chose que je pourrais redire. La plage est magnifique et sa proximité est un vrai bonheur. Nous y retournerons sans hésiter ! Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Quiet · Kid-friendly · Great value
Obsługa hotelu super ..bardzo mili i zaangażowani . Hotel z własną plażą ,darmowe leżaki . Jedzenie smaczne choć nie powala .. W pokojach czajnik lodówka . Minus za animację...Szkoda czasu na nią. Przydałoby by się trochę zieleni .. bo przy basenie sama betonoza. Autobus co pół godziny do centrum Heraklionu . Ogólnie polecam. Rooms4.0Service5.0Location4.0 Hotel highlightsQuiet Nearby activitiesSantorini . Piękne .Polecam
Schönes Hotel, freundliche Atmosphäre, gutes Essen. Rooms4.0Service4.0Location4.0 Hotel highlightsKid-friendly
Rooms4.0Service5.0Location5.0 Hotel highlightsQuiet
Every thing perfect and more then I expect the food was perfect all times love it - Nothing
Hotel piękny! Jedzenie przepyszne . Blisko wszędzie . Busy obok hotelu . Plaża przy hotelu. Pogoda znakomita :) obsługa idealna bardzo miła . Ogólnie bardzo polecam ten hotel napewno na rocznice ślubu znów go odwiedzimy pozdrawiamy serdecznie
My wife and I ENJOYED the most fabulous holiday at Neptuno. Staff throughout the hotel hotel fantastic Hotel in general awesome, so clean Our room lovely, cleaned daily Restaurant every meal so good Food - top quality Pool side - beautiful Beach - must be one of the best Pool bar - brilliant and the staff Location - non better This resort cannot be faulted at all. Minute 1 on arriving late at night with food provided to reluctant departure with check out time extended was a real joy. Special thanks to Stella on the front desk, best in class customer service. We will be back!!
Sehr sauber, sehr nettes Personal. Essen war alles sehr gut und frisch. Direkt am Strand. All inklusive Angebot ausreichend, wer jedoch exklusive cocktails erwartet sollte nicht zu viel erwarten. Normal cubalibre etc. - - Zimmer etwas hellhörig. Am Strand etwas Verschmutzung. Auch durch Katzenkacke -