ARINA BEACH RESORT, Crete, Greece
Reputize Index
79.6/100
Based on
5309 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Recreation Staff Water activities Booking experience

Most disliked:

Room amenities Wine Furniture
  • Hotel Overal
    86/100
    86/100
    Atmosphere, friendliness is excellent.
    Great Animation, entertainment, nightlife, music.
    Family & kids friendly is acceptable.
    “salle de sport” “entertainment team” “young children” “wide range”
  • Facilities
    87/100
    87/100
    Great Swimming Pool.
    Average Hotel age.
    Sport facilities is excellent.
    “Poolside bar” “pool bar” “sun lounger” “Strömung”
  • Cleanliness
    84/100
    84/100
    Great Overall CLEANLINESS.
    Room cleanliness could be better.
    Bathroom cleanliness is acceptable.
    “Außenanlage” “gepflegte weitläufige” “mini fridge” “Hygiëne”
  • Room
    83/100
    83/100
    Great View.
    Bathroom can be improved.
    Noise is acceptable.
    “Handtücher” “huge bed” “double vitrage” “Fluglärm”
  • Food & Drinks
    91/100
    91/100
    Guests are very happy with the Breakfast.
    Dining experience is excellent.
    Great Pizza, Pasta, Salads, Snacks, etc.
    “Büffet” “wide variety” “coffee making facilities” “buffet meal”
  • Staff & Service
    89/100
    89/100
    Staff friendliness & competence is excellent.
    Guests are very happy with the Service.
    Animation team is nice.
    “hotel staff” “friendly staff” “Les transats” “bar staff”
  • Price
    85/100
    85/100
    Great value for money.
    Food price is good.
    Great Food & drinks price.
    “Leistungsverhältnis” “bonne qualité” “Great value”
  • Location
    87/100
    87/100
    Average Distance to airport.
    Night life & dining is good.
    Distance to public transport is good.
    “Ausflüge” “Straße” “bus stop” “water sport”
  • Internet
    89/100
    89/100
    Great Wifi price.
ARINA BEACH RESORT
Crete Greece
on via Google

Sehr gut gefürtes Hotel. Die Anlage ist schön und sauber. Das Büffet abwechlungsreich und ausgezeichnet. Das Personal immer freundlich und sehr bemüht.

on via Google

Genialna plaża; 15min od lotniska; wifi cały obiekt bezpłatne; 10h ogrodu, całkowicie wyremontowany; pokoje z widokiem na morze, pokoje w budynku głównym lub ville - ogólnie świetny hotel z piękną plażą i.. samolotami nad głową, które niestety potrafią zagłuszyć wypoczynek i trzeba się na to przygotować.

on via HolidayCheck

Sehr schönes Hotel mit schmalem, aber tollem Sandstrand und abwechslungsreichem Essen. Die AI-Getränkeauswahl ist riesig und am Strand hat man seine Ruhe. WLAN überall, auch am Strand, kostenlos verfügbar, die Zimmersafes sind auch kostenlos. Das Essen ist hervorragend und die AI-Getränkeauswahl reichlich

on via Google

Sehr schönes Hotel, gutes Preis Leistung Verhältnis, freundliches Personal, schöner Strand

on via HolidayCheck

Sehr gepflegtes Hotel, großer Außenbereich, Strand- und Poolliegen sowie Handtücher inklusive, WLAN überall kostenlos. Geräumige Zimmer, freundliches mehrsprachiges Personal. vielseitiges Speisenangebot, symphatisches zurückhaltendes Animationsprogramm. direkt am Meer. gut gelegen, um auf eigene Faust Ausflüge zu machen (Bushaltestelle direkt vor dem Hotel). Ausreichend Sport- und Wellnessmöglichkeiten

on via Expedia

SUPER SEJOUR EN FAMILLE. Buffet varié .Gentillesse et accueil super.Je le conseille et pense y revenir bientôt .

on via Tripadvisor.com

On the 20th August 2018, I booked a holiday to Heraklion for myself and my friend. Our accommodation was the Arina Beach Hotel and Bungalows in Kokkini Hani. Prior to booking the holiday, I checked Trip Advisor to see whether the hotel and amenities were wheelchair accessible. I was asked by the travel agent whether I have checked the hotel was suitable for me which I checked and said she does not need to check with welfare as Trip Advisor is a big trustworthy company. Our holiday was the 7th October – 21st October 2018 On arrival At the hotel and was given the keys to our room, which was in the main building. There were 2 lifts, I tried to get into the lift on the right-hand side which was extremely difficult, so we waited for the left lift which turned out to be slightly bigger but not by much. My wheelchair is 15 inches wide whereas a standard wheelchair is 22 inches wide. Some of the furniture had to be moved in order for me to have full access to the room. The view from the balcony was not I booked. The woman at reception said wait till the morning to look at the view as it was rather late when we arrived. I looked in the morning and again felt the view was not as described. The same woman was on reception and I explained that we paid extra for a full sea view. The condition of rooms- 3 moves in 2 weeks Later that day we moved rooms for a full sea view room. Francesca had to move all our bags herself. Francesca has a bad back so doing this was very painful for her. As we were unsure whether we were going to be moving rooms again we never unpacked. Although the view was better the condition of a room that is meant to be in a 4-star hotel was poor. Near the bathroom, the laminate was raised and worn out. As I have partial use of my legs this was a trip hazard as I could not get my wheelchair into the bathroom as the door opening was too narrow. After complaining at reception constantly about different things such as: • Our toilet not working on a few occasions. • The way I was struggling to get about in the lift to our room We got moved again. Once again we had to move all out luggage ourselves. The third room was more suitable although the doorway to the bathroom was extremely narrow (which I have a recording of). To go out onto the balcony there was a little drop which hurt my back getting down and had to lift the front of my chair up to get inside the room. There was a cement stain on our balcony. The fixtures were hanging off in the bathrooms, there were holes in the tiles where they have been drilled, the mastic and plugs were also dirty. All of our rooms were filthy especially the third room. There were stains over the bed, the curtains and the walls. The hotel put a mattress topper over the top of a dirty smelling mattress, we pulled the mattress topper back on both beds and there were stains and the smell was stomach churning. There were stains over my mattress protector as if someone had dropped coffee on it. The air conditioning unit was outside, we only had the air conditioning on once which set of my asthma and after inspecting the filter was filthy no wonder I had an asthma attack during the night. No electricity or water On the 20th I woke up at 04:00 to find there was no electricity, no water from the tap and not able to flush the toilet. I went down to reception and raised this concern with them and they said they are having technical difficulties. I asked how I am going to get down to the restaurant for breakfast and they said to go round the back down the hill. This hill is extremely steep and very dangerous I burnt my hands where I had to break suddenly as the bottom of the slope has broken pavement. I then realised that I am not going to be able to get to our room as the hill is too steep for me to go up and there are no lifts. I had to wait until 13.40 when the power then turned back on. The problem wasn’t the power cut it was the fact we could not use the toilets at all as they never flushed. For someone who has problems with their bladder by having to hold it for nine hours forty minutes, I went into retention and had to self-catheterise in order to pass urine. As the disabled toilet downstairs near the gym and spa does not lock I had to wait until I got back to the room once the electricity went back on in order to go toilet. This is extremely uncomfortable and causes a lot of extra stress as the risks of infection is extremely high. I then stayed in retention until the 22nd October. Food – experiencing vomiting The hotel had steep ramps everywhere, and two lifts from our room to the restaurant. The food was varied but it all seemed to be cold. This may explain why I was sick on least two occasions. Staff attitude and how are complaints had been dealt with by managers Three members of staff who were absolutely lovely to us Irina, Marina and the bell boy. The remaining staff were hostile and thought it was acceptable to give us dirty looks and making it apparent that they were talking about us. When we asked the maid for new bedding and towels it seemed to be a lot of effort. She raised her hands in the air as though we were asking for the impossible. The rooms were not cleaned to an acceptable standard. Things were wiped around and marks on the floor were never removed. Complex not being wheelchair accessible as marketed Over the holiday I fell out of my chair four times due to the hotel not being wheelchair accessible. It should never have been put on the hotel's amenities as being wheelchair friendly on Trip Advisor. My wheelchair is significantly damaged. The wheel rims, the back and the front of my chair all show signs of damage. This is really upsetting as my wheelchair is bespoke to my needs and was brand new prior to the holiday. They may have ramps but the steepness means it’s not suitable for wheelchairs. I go to the gym and have a strong upper body but was reliant of Francesca to push me up the ramp. I should not have to rely on Francesca to get around the hotels complex. She is my friend, not my carer. She has a bad back anyway and by having to push me constantly has made it even worse. Leak in the bathroom which caused me to fall and hurt myself On the 18th October I was in the bathroom on my crutches and had the sink running, little did I know it was gushing out water onto the floor (due to a severe leak). This resulted in me falling over and damaging my leg. I went down to reception to complain about the leak they did send someone to fix it immediately, although I would not allow this to happen until the manager saw the state of the bathroom due to the flood. I showed the manager the leak he said: “it is wear and tear and there is no reason to have called management when we are sending someone immediately”. After having a heated conversation with the manager who shook mine and Francesca’s hand and said I will sort something out for you and will speak to you tomorrow. The next morning I went down to the restaurant to receive a phone call from Francesca saying the manager wants to see us. The phone call woke Francesca up; surely going on a holiday normally means breaking habits and having a lie in but that wasn’t the case on this holiday. A woman came up to us and she is the other manager, once again we were not being listened to and she was passing all the blame on to Trip Advisor saying it was them saying it was wheelchair accessible and that’s not the hotels' fault. When I was questioning her about it she admitted that they view Trip Advisor every day, and how they never saw wheelchair accessible on the hotels' amenities is beside me. “Why are you complaining 3 days before you leave?” We explained that we have made constant complaints to reception and it is not our fault if they are not doing their job properly and recording each complaint or passing it on to management. In 2014 someone made a comment on Trip Advisor saying that the hotel is not wheelchair accessible and the manager of the hotel replied to the comment agreeing that it’s not wheelchair accessible but still allowed Trip Advisor to advertise it as wheelchair accessible. I only saw this a couple of days before we left. I reported the accident to the TUI representative (Clare Doyle) who documented it (I have the copy of the report). I was told there will be a Dr at the hotel at 18:00 to see me examine my leg. We were eating lunch when a waitress approached us saying the manager wants to see us. She then shows up saying the hotel will provide a taxi to a hospital where I will be examined. My x-ray came back fine as I didn’t break my tibia just swollen, bruised, cut and scared. Local building work Every morning there was building work being done opposite the hotel which started at 08:00 I have a recording of this and how loud it was, the reason for my holiday was to try to relax and unwind but being woken up every morning at 08:00 isn’t very relaxing at all! I am disgusted with this hotel, we had a dreadful time, and I was taken into hospital as a result of the hotel. Subsequently, I expect compensation for the damage to my wheelchair and for the accident I encountered. Overall I am disgusted with Trip Advisor and Arina Beach, we had a dreadful time due to the hotel not being wheelchair accessible. If the hotel was as described then our holiday might have been a completely different experience, I was taken into hospital as a result of the hotel and Trip Advisor as if I took my wheelchair into the bathroom I would not have slipped when we had the severe leak.

on via Booking.com

-Considering that we travelled with two little kids, it was a pity that the playground that can be seen on several pictures is no longer there (or we just couldn’t find it). WiFi for us was very good at the common areas and in the beach bungalows, but very bad in the upper bungalows. +The complex is situated right at a nice sandy beach and consists of bungalows and rooms. It has a swimming pool, different bars and restaurants and it shouldn’t be hard to find a beach bed or a comfortable couch to sit outside. Furthermore it has very friendly staff that recognizes you and even knows what room you stay in. There is an overall relaxed atmosphere and the restaurants offer a wide variety of food and drink choices. Last but not least, it is close to the airport

on via HolidayCheck

Ein sehr schönes, direkt am Strand gelegenes Hotel. Super geeignet für einen erholsamen Badeurlaub. Können wir ohne Bedenken gerne weiter empfehlen.

on via Reisen.de

Super Hotel mit privatem sauberen Sandstrand, sehr freundliche Personal. Ausreichende und immer frische Gastronomie. Genügend Platz für zwei Personen. Jeden Abend Live-Musik. Hotel liegt nich weit vom Flughafen. Man hört Flugzeuge landen, Lautstärke ist aber angemessen. Gute Lage. Hotel ist zu empfehlen. Kommen immer wieder .

on via Google

Nice hotel. Really modern. Good food. Big pool although freezing in October. Nice beach in front. You can get the bus easily in front of hotel.

on via Tripadvisor.com

Just back from two weeks at Arina Beach, what a great hotel. First thing to mention is the staff they are the fantastic always smiling and happy to help you get the best out of your holiday. Arrived after restaurant had closed but the hotel has a buffet meal waiting for those arriving late, room on second floor in main hotel was comfortable, air conditioning, huge bed, fridge, tea,coffee making facilities, bottle of water in fridge, tv with DVD player connected, large wardrobe, free safe deposit safe ( key operated), free WiFi in room and hotel covers pool area too. Bathroom adequate only down side was no flushing, toilet paper put in bin, it was the same all over Crete so nothing you can do about it. Rooms cleaned every day. Food in restaurants (2) was excellent, there is wide range available at all meal times to suit all tastes, wine, beer soft drinks all self service on all inclusive in restaurants, as is hot beverages, in no way can I complain about the food it is of a high standard. Drinks available all day up-to midnight on all inclusive local spirits only pay extra for named brands. Located on the beach so you have a choice to either stay around the pool or on the beach (covered by life guard) Poolside bar is handily located for both pool or beach. The pool was very cold but I would think in high season it would warm up. Our stay was the last two weeks of the season so it was relatively quiet I imagine it could be busy at meal times at peak season but the food was replenished constantly and I imagine it would be in high season. There is a onsite shop which is competitive with the local shop opposite the hotel. There is a local bus stop right outside the hotel which takes you to Heraklion for 2 euros per person a journey of 15 min. The entertainment was ok nothing special this could be due to it being the end of the season. There is nothing close to the hotel in the way of entertainment or local bars closest is about 15 min walk. I would go back to the hotel as we had a great holiday and I can’t praise the entire staff highly enough.

on via HolidayCheck

Das Hotel liegt an einem schönen Sandstrand und nur 20min vom Flughafen entfernt. Es liegt dadurch zwar in der Einflugschneise und ca. Alle 5min flog ein Flugzeug hinweg,aber nach dem 1.Tag hat das schon nicht mehr gestört.Es hat eine schöne Anlage ,wo man auf der großen Terrasse toll verweilen konnte.

on via Google

Sehr schöne Anlage mit netten Personal. Nur der Ort selbst, nichts los.

on via Tripadvisor.com

We stayed here with two young kids (under 4 years) for just a few days, and have been staying in two bungalows. The complex is situated right at a nice sandy beach and consists of bungalows and rooms. It has a swimming pool, different bars and restaurants and it shouldn’t be hard to find a beach bed or a comfortable couch to sit outside. THE ROOMS We slept in two of the bungalows, which all seem to look out over see. You have the upper level bungalows, which consist of three story buildings and which have their own small balcony. You have the lower level bungalows situated right at the beach, which are only one story high and which have a small/average sized terrace with beach beds on it. The rooms are big enough to house three adults and a kid in a baby bed. They are equipped with a desk, a television, a coffee/tea machine, a small fridge and plenty of cupboard space. The curtains are keeping the place quiet dark. The bathrooms are ok, with a bath, but unfortunately some mould on the walls. THE SERVICE Everyone in the hotel is very friendly and good with kids. The people at the reception desk are relaxed and take the time to check you in and chit-chat a bit. The people in the bars and restaurants are there to help you and grant your wishes. Even the cleaning staff is very friendly, one of my kids closed the door behind me and couldn’t get back in. The cleaning lady came immediately rushing and opened the door for me, without me having to even ask for it. On the second day, a handful of people already knew the names of our kids and greeted them whenever we ran into them. The cleaning staff THE FOOD There is an abundance of food and drinks in this place. The breakfast, lunch and dinner buffets offer a wide variety of food, with a special diet corner as well. Don’t expect ‘haute cuisine’, but just properly made food with something for everyone. It is possible to sit inside as well as outside with a view on the beach. PROS - Very friendly staff - Situated nicely at a nice sandy beach, with enough beach beds for everyone - Relaxed atmosphere - Wide variety of food and drink choices - Close to the airport CONS - The kids playground that can be seen on some of the pictures was no longer there - WiFi was perfect in the lower bungalows and in the common areas, but almost non-existent in the upper bungalows. - It didn’t bother me, but planes are flying past several times per hour Disclaimer: The phrase All-inclusive sends shivers down my spine and I have a picture in my mind about these type of places, that makes me want to avoid these places at all costs. By accident we ended up here and I was pleasantly surprised that I was proven totally wrong on my preconceptions.

on via Booking.com

on peut toujours améliorer quelque chose: notre chambre était placée un peu loin du centre de l'hôtel (bâtiment 3) et les enfants râlaient à chaque retour en chambre. Le ménage en chambre n'était pas fait dans les détails selon certains commentaires (oui sur le sol, il restait du sable) mais le plus gros était fait. Je me permets de souligner çà car de nombreux commentaires sont faits là dessus mais il n'y a pas de quoi dramatiser. Petite attention de la femme de ménage: les draps et les serviettes pliés en forme de bateaux (les enfants ont apprécié). vraiment top le buffet, le resto: très diversifié, il y a du salé comme du sucré et les desserts, on en parle? topissime. Le personnel vraiment très sympa, souriant et accueillant du matin au soir; un réel professionnalisme au service des clients. Le personnel féminin (serveuses, femmes de ménage, masseuses, danseuses, ...) est vraiment aux petits soins de la clientèle et attentionné envers les enfants. merci à vous mesdames! L’hôtel au bord de l'eau =un must have pour passer des vacances en famille. Des spectacles: danses, folklore, musique; une salle de jeux vidéos, une salle pour jouer au ping pong pour les enfants; une salle de sport; une salle de massage avec 15 minutes offertes; les mots me manquent, il y a tellement de bonnes choses à dire et je crains d'en oublier!

on via Booking.com

Das Badezimmer ist nicht mehr so auf dem neusten Stand da könnte was gemacht werden Wir waren sonst mit unserem Zimmer sehr zufrieden. Es war sehr sauber jeden Tag kam die Putzfrau die sauber gemacht hat. Das Personal war sehr freundlich und das Essen war sehr vielseitig und sehr gut

on via Booking.com

Alles hat uns gefallen. Wir waren als 3 Damen in dem Hotel, vom Personal bis zur Ausstattung und zum Essen war alles pico bello. Es war herrlich, auch die Lage war super und das Meer war direkt am Hotel und das Meer mit weichem Sand hat alles besser gemacht.

on via Booking.com

Hatten dieses Hotel für die letzte Nacht vorm Abflug gebucht. Da unser Flug verschoben wurde, müssten wir unsere gebuchte Nacht, einen Tag vorziehen.Dies war kostenlos möglich . Schöne Zimmer, schmaler aber schöner Hotelstrand mit tollen Liegen. Liegt allerdings in der Einflugschneise und trotz Nebensaison kommen sehr viele Flieger an.

on via Tripadvisor.com

Świetny tygodniowy pobyt na Krecie :) Hotel mogę polecić z czystym sumieniem. Pobyt pod koniec października, temperatura ok 20-22 stopnie, wieczorem już chłodniej :). Hotel piękny, wyremontowany i nowoczesny, zdjęcia które są zamieszczone tutaj oraz na stronach www touroperatorów w ogóle nie oddają tego jak tam jest naprawdę. Restauracja "tawerna" koło basenu jest w stylu industrialnym i oferuje mnóstwo przekąsek oraz ciekawych propozycji na obiad, restauracja główna - wyremontowany taras z pięknym widokiem na morze, bardzo dobre i różnorodne jedzenie, codziennie tematyczne kolacje. Od sushi po dania włoskie. W barze alkohole importowane, w formule all inclusive drinki typu Aperol Spritz, i wiele wiele innych! Świezo wyciskane soki, dużo owoców. Pokoje przestronne i czyste, codziennie sprzątane. Przyjechaliśmy o 2 rano i otworzyli nam restaurację. Plaża piaszczysta, długa, mnóstwo leżaków oraz miejsc do posiedzenia. Ogromny taras widokowy na który można wejść i podziwiać panoramę. Bardzo blisko lotniska, dla nas atutem były latające samoloty nad głowami :). Barmani bardzo mili, zwłaszcza Pan w głównym barze który bardzo miło traktował wszystkich turystów bez wyjątku. Animacje ciekawe, darmowa siłownia oraz salon gier (płatny jakieś euro grosze). Na terenie hotelu jest też sklepik ze wszystkim ( alkohol, chemia, napoje, papierosy, olejki, stroje, materace itd.) Wszystkie leżaki na plaży oraz materace bezpłatne. Hotel w ciekawej lokalizacji, blisko do przystanku autobusowego, autobusy co 15 minut ( ok 2 euro/os). Podsumowując świetny hotel, polecam i chętnie tam wrócę. Wszystko na duży plus, obsługa super pomimo że był to koniec sezonu pracowali na 100%. Wifi wszędzie dostępne i darmowe, bardzo szybkie.

Hotel Reputation Management.