smartline The Village Resort & Waterpark, Hersonissos, Greece
Reputize Index
83.3/100
Based on
5109 reviews

Most talked about:

Hotel Overall Swimming Pool Staff friendliness & competence

Most satisfied with:

TV Security Food & drinks price

Most disliked:

Furniture Room amenities Pizza, Pasta, Salads, Snacks, etc
  • Hotel Overal
    89/100
    89/100
    Great Family & kids friendly.
    Average Animation, entertainment, nightlife, music.
    Atmosphere, friendliness is nice.
    “kids club” “entertainment team” “mini club” “Mini Club”
  • Facilities
    89/100
    89/100
    Swimming Pool is nice.
    Sport facilities can be improved.
    Hotel age could be better.
    “Les piscines” “golf buggy” “relax pool” “kids pool”
  • Cleanliness
    89/100
    89/100
    Great Overall CLEANLINESS.
    Room cleanliness is nice.
    Bathroom cleanliness is nice.
    “Bettwäsche” “tres propre” “Hygiëne” “Tisztaság”
  • Room
    85/100
    85/100
    Great View.
    Bathroom can be improved.
    Room size is excellent.
    “sun beds” “Schränke” “handtüchern” “small kids”
  • Food & Drinks
    89/100
    89/100
    Great Breakfast.
    Pizza, Pasta, Salads, Snacks, etc could be better.
    Dining experience is nice.
    “snack bar” “petit déjeuner” “ice cream” “Strandnähe”
  • Staff & Service
    92/100
    92/100
    Great Staff friendliness & competence.
    Service is nice.
    Great Animation team.
    “Mädchen” “Bar staff” “Les animateurs” “mobility issues”
  • Price
    88/100
    88/100
    Guests are very happy with the value for money.
    Guests are very happy with the Food & drinks price.
  • Location
    86/100
    86/100
    Transport (taxi, car rental, transfers) is acceptable.
    Guests are very happy with the Shopping.
    Tours & excursions can be improved.
    “water park” “steep hill” “free shuttle bus” “unmittelbarer Nähe”
  • Internet
    79/100
    79/100
    Wifi price is good.
    “WLAN in den Zimmern kostet 15,- Euro pro Woche, funktionierte aber bei mir nach 5 Tagen immer noch nicht. ”
smartline The Village Resort & Waterpark
Hersonissos Greece
on via Google


Τέλεια!!!!!!!!

on via Tripadvisor.com

Try and avoid Heraklion airport absolute nightmare it was like going back 30 years also the 20 minuets transfer took 2 hours to get there and 1.5 hours to the airport. The food for an all inclusive package was excellent the staff were all friendly plenty of sun beds and no queues at the bars etc.

on via Google

Super kompleks. 4 gwiazdki tylko za to że trzeba dużo chodzić. Standard greckich 4 gwiazdek trochę zawyżony. Byłem polecam z dziećmi i solo. Jedzenie do oporu. Bardzo dobre. Obsługa bardzo dobry poziom. Zdecydowanie polecam.

on via Expedia

Jeg har lige været afsted med mine 2 børn på knap 2 år og 7 år, og vi elskede det. Vi forlod kun hotellet i nogle timer den ene dag, for at gå en tur til byen og shoppe lidt tøj med hjem. Der er alt hvad man har brug for på en afslappende familieferie. Alt personale, livreddere og entertainmentcrewed var så søde og imødekommende. God lejlighed, lækker mad og god service. Det er bestemt ikke sidste gang at vi kommer der:)

on via HolidayCheck

Schöne Anlage, sehr sauber, freundliches Personal. Zimmer auch sehr gut ( Junior Suite). Für Kinder besten geeignet. Auch Spielplatz für Kinder vorhanden. Frühstück eher zu english ausgelegt ( hat uns nicht gefallen, da wir keine Fans von english Breakfast sind). Was aus unserer Sicht besser sein könnte: - Kaffe war stets wie aus der Fertigmischung Tüte - Die Shuttle Zeiten zum Strand etwas unflexibel

on via HolidayCheck

Die Anlage ist für Familien mit Kindern (Zwillinge Junge und Mädchen) 8jahre sehr gut geeignet. Leider werden außerhalb des des Speisesaals dünne einmal Kunststoffbecher verwendet. Umweltgadanke gleich Null... Lieber Mehrwegbecher verwenden. Kindersnackbereich hat unseren Beiden sehr gefallen. Personal sehr freundlich.

on via Google

SCHÖNES FAMILIEN HOTEL, SCHÖNER AUSBLICK VOM BALKON

on via Tripadvisor.com

В целом ждали большего. Все очень стандартно. Еда вкусная. Номера небольшие, без изысков. Персонал и анимация стараются. Территория отеля очень холмистая. До моря ходит автобус. Своего пляжа нет. Пешком до моря не меньше 15 минут быстрым шагом. Греческий all inclusive сильно отличается от турецкого. Не ждите чего-то особенного. Русских в отеле мало, для тех, кто хочет отдохнуть родины - самое то. Бассейны небольшие. Аквапарк для детей нормальный.

on via HolidayCheck

Ein sehr schönes Hotel für Kinder. Tolle Wasserrutschen, nette Animateure. Das Essen war sehr abwechslungsreich, das Personal immer freundlich und zuvorkommend.

on via Tripadvisor.com

Visited last week of August first week of September with boys aged 9 and 6 Positives Hotel really clean Bar staff were fantastic especially Tritan and Nicoss Strong management presence Reception staff extremely helpful Kids club was great, Connor, Jenna and Lucy were all amazing and my extremely shy 6 year old loved them! Animation team were brilliant and worked really hard Food hot Kids paradise (snack bar) Good selection of pools/slides Life guards who take their job seriously Football pitch Loads of sun beds Shop Free bus into star beach Sea view Negatives Location Rooms very basic and bathroom was tiny We would definitely go back!

on via Tripadvisor.com

We had a fantastic holiday in Crete, I'll start with the plus points; Food and drink: Food plentiful, every night a different theme, Italian, fish, greek etc and they didn't skrimp, there was muscles, fried and grilled prawns, octopus, soooo many meats, the belly pork was amazing! Sooo many puddings, also a nice touch to have the kids area, with kiddie favourites, chips of course, spag bol, vege etc. There is a kiddies corner / snack bar near the kids pool which was a godsend for us, chips and icecream on tap for the kids. The alcoholic drinks were local, you could pay extra for special cocktails which were worth it. The bar staff were great, they worked hard. Entertainment: The animation team did their best to keep both the kids and adults entertained, the only issue I had was that I don't speak foreign languages which meant we couldn't join in with the night time entertainment. Day time there was football, aqua gym, walking trips, mini disco at night, as said in previous comments a little late for our 2 year old, he struggled to stay awake. Rooms: On reflection the only thing I was disappointed with was our room, we requested a sea view and we got a view of a brick wall, sometimes when you have small kids it is nice to sit on the balcony and watch the sun go down but we weren't able to do this, also for some reason at 2am every night the electric in our room went off and then came back on about from 5 - 20 mins later, this would have been fine only every time it happened and the air-con came back on it woke me up which meant I didn't have a single full nights sleep the 11 nights we were there, beds were a little hard for me but that's personal preference. You have to pay 30 euros for a safe, in a 4 star I would expect this included. Waterpark & Pools: Adults pool (couldn't use as had kids but looked nice) Lazy river and waterslides. Fab we loved it Main pool and kids pool. Small slides for little ones, great. Baby pool. Next to snack bar, great for little ones. Beaches and Resorts: Hersonnisos is a lovely resort, we used the FREE bus into the town and on occasions walked (15 min stroll ) Star beach has 2 beaches the one on the right is larger, so many places to eat and drink. Koutelefari is a village up the hill 10euros in taxi, a must see, gorgeous eateries. Elounda, as my parents were staying we drove over to Elounda and it is stunning, another really pretty place up in the hills. Weather: In the 30's apart from a random thunder storm and some torrential rain (which was fun) Overall if you are thinking of booking you won't regret it our 13 and 2 year old loved it, thank you for an enjoyable stay :-)

on via Zoover

Dit is zeker geen slecht hotel, want na het lezen van de negatieve reacties hadden we wat schrik, maar je moet er met de juiste verwachtingen heen gaan. Voor een 4-sterrenhotel zou je veel luxe verwachten, maar dit is er niet. Is een basic hotel. Geen luxe, wel in orde en verzorgd! Eten is lekker, gevarieerd, maar verwacht geen luxe en grote buffetten.Wat jammer is, is dat er 's middags geen snacks aan het zwembad te verkrijgen zijn. Je moet dus telkens naar het hoofdrestaurant. Kamer was in orde, groot, net maar misschien eens aan vernieuwing toe. Werd dagelijks netjes gepoetst.Leuke, verzorgde zwembaden met veel lekkere cocktails. Ook een leuk aquapark. Frisdrank is er niet lekker, smaakt raar. Ook het water heeft een zoutig smaakje.Jammer van de drukke baan waardoor je niet gemakkelijk naar de zee kan.Personeel doet aardig zijn best om Engels te spreken en zijn zeer vriendelijk!We kunnen dus samenvatten dat we genoten hebben van de reis en het hotel, maar je moet weten dat het basic is, maar alles wat je nodig hebt, is er!

on via Google

Sehr schönes Familien Hotel mit freundlichem Personal und schöner Anlage und superleckerem Essen ! Sehr zu empfehlen mit Kindern

on via Google

Für Jeden etwas dabei: Ruhe am Relax-Pool, Rambazamba am anderen Pool und fun beim Rutschen

on via HolidayCheck

Das Hotel war in einer sehr guten Lage. man konnte zu Fuß ca.10-20 Minuten Fußmarsch zum Strand gehen zum Partner Hotel. Es gab jeden Abend ein Theater.

on via Google

Vue superbe, attention il est à flan de colline, buffet varié, établissement vieillot pour les chambres mais très propre.

on via Google

on via Tripadvisor.com

We are a family of four and we've spend 5 days at the end of August. Overall the experience was excellent. The food was really good and the kids enjoyed it very much. Our room (with two separate areas) was really nice. The kids loved the waterpark and the swimming pools although they could have been little bigger. Sometimes they were really crowded. My only negative comment is the quality of the wifi. Although in the common areas usually worked well, in my roof I almost never had decent internet connection. I heard the same comment from the friends that we've traveled with. Apart from this minor comment the overall experience was excellent and I really recommend this hotel for relaxing family vacations.

on via Expedia

Clean and comfortable, very well managed pool and water park. Food was OK except for the Salmon Fish which was impossible to eat. Location is good close to Hersonissos promenade.

on via Expedia

Hotel was great for the kids, kids club was exceptional. The only downer was the room, when we walked in we all wanted to leave, but then realised it was a traditional Greek look. Got used to it and overall was a good hotel.

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