We had an absolutely perfect stay! Everything exceeded our expectations — from the delicious food, the beautiful and clean rooms, the amazing pools, and the fantastic kids club, to the outstanding service throughout the entire hotel. Above all, we want to especially thank Michalis and Angelica for their exceptional service. They truly made our experience unforgettable with their kindness, professionalism, and attention to every detail. We felt welcomed and cared for at all times. Highly recommended — we can’t wait to come back! - - -

Perfect vacation, this hotel is gorges the local teams take care of everything !!!! the manager george bolakis is perfect take care of all the request and do his best for perfect vacation i Shure that i will back asps thanks alot - - all was perfect -

De totale beleving van het prachtige resort. De prachtige kamers, zeer vriendelijk personeel, goede faciliteiten en heerlijke maaltijden. - - Ik kan het niet verzinnen: alles was perfect. -

Everything at Elios Hill was truly magical! Every member of staff we interacted with was helpful, friendly and no request was too much for them. A couple of special shoutouts; Sophia, Maria & Angelica in the Front of House/Guest Relations team are amazing. Ioannis in the Cloud Bar is a breath of fresh air and definitely provides the entertainment value. The team at the spa are really attentive, and we left feeling completely relaxed. Natalie (who actually works at Traffic where you can rent a car directly at the hotel) was really friendly and her Crete knowledge in incredible! We cannot forget the Hotel Manager, George, who is really accommodating and treated us like VIPs. The hotel itself was incredibly clean. Even when we woke up early to seize the day, there were staff members cleaning the pool area etc ready for the day. The restaurants are amazing (our personal favourite is the Mexican) and the all inclusive buffet style was plentiful and they had theme nights (one night was Italian complete with Limoncello). We don t have children so the adults only pool was a nice little sanctuary, right next to the spa so we didn t have far to travel for our treatments. All in all, it was an amazing stay. It exceeded our expectations and we will definitely be booking another stay in the future :) - - Everything was great. -

Our stay at Elios Hill was honestly one of the most beautiful experiences we could have imagined for our honeymoon. From the very first moment we arrived, we felt genuinely welcomed and cared for. The staff surprised us with a complimentary room upgrade after finding out we were there for our honeymoon, which already made us feel incredibly special. When we entered the room, we were speechless — the bed was beautifully decorated with heart-shaped details and adorable swans made from towels, creating such a romantic atmosphere. It was such a thoughtful gesture and the perfect start to our honeymoon. Throughout our entire stay, every single member of the staff treated us with kindness, warmth, and genuine smiles. No matter what we needed, everyone was always happy to help and made us feel important and comfortable. It never felt forced — the hospitality here truly comes from the heart. The food was also absolutely delicious. Every meal was fresh, flavorful, and beautifully prepared. We genuinely looked forward to breakfast, lunch, and dinner every single day because there was always something amazing to try. We also had the pleasure of meeting Georg, who made our experience even more memorable. He was incredibly kind to us and constantly making thoughtful gestures that made us feel so appreciated. His attention, positive attitude, and genuine care truly stood out to us, and we are extremely grateful for everything he did during our stay. People like him are the reason guests leave with unforgettable memories. And of course, we cannot forget Ioannis, the bartender, who brought such amazing energy everywhere he went. He was always smiling, friendly, fun, and simply made every evening feel more enjoyable with his presence. He created such a great atmosphere and was one of the highlights of our stay. This hotel gave us so much more than just a vacation — it gave us memories we will cherish forever. Everything felt magical, romantic, and full of warmth. - - -

L’amabilité du personnel - - Tout était parfait -

From the moment we arrived, this hotel exceeded every expectation. The resort is absolutely stunning — beautifully designed, spotless, and even more impressive in person than in the photos. Every part of the property felt luxurious. What made our stay truly special, was the kindness of the staff. Sophia and Mya welcomed us so warmly at reception and immediately made us feel comfortable and cared for. After explaining that we had left our previous hotel due to a disappointing experience, they upgraded our room, which completely changed our trip around. Having drinks ready for our arrival was such a lovely touch as well. As we booked and arrived on the same day, most restaurant reservations had already gone. We spoke to a gentleman who we originally thought was the restaurant manager, but later found out worked in health and safety. Unfortunately we didn’t catch his name, but he was genuinely so kind and helpful and made the effort to point us in the right direction. Thanks to him, we were put in touch with Angelica from customer relations, who went above and beyond to arrange a birthday dinner for us. She was so thoughtful and really made the experience 10/10. Mr George (the manager) was also wonderful throughout our stay. He always stopped to speak to us, remembered our room, and constantly checked that we were enjoying ourselves. It felt like the staff genuinely cared, which made such a difference. The level of service at this resort is something truly special. We felt looked after from beginning to end, and the warmth of the staff made the whole experience unforgettable. A final touch that meant so much to us was Angelica and Mr George coming down to personally say goodbye before we left. It was such a thoughtful gesture and the perfect ending to an amazing holiday. We are already talking about coming back and honestly could not recommend this hotel more highly. - - Nothing to say, 10/10 experience -

Le personnel très serviable La qualité des chambres Les animations L’accueil - - Hôtel très isolé Peu de variété dans les buffets et peu de snacks sucrés dans la journée Pas d’offre d’excursion proposées -

Property was new, clean. Architecture was amazing and furniture was very nice. Has all the kind of pools you would need in it - - Nothing -

- - Food can improve -

L architecture La qualité des repas Les animations pour les enfants - - L environnement -

Das Personal ist wirklich super freundlich, zuvorkommend und engagiert. Das Animationsteam ist sehr gut mit den Kindern umgegangen und hat jeden Tag ein super Programm und großartige Shows auf die Beine gestellt. Wirklich beeindruckend. Von der Terrasse hat man eine schöne Aussicht auf das Meer und die Umgebung ist wirklich sehr schön gestaltet. Das Essen war sehr lecker und bot eine große Auswahl, sodass jeder was gefunden hat. Auch die Restaurants sind gut und man achtet sehr auf Allergien etc. Gym und Spa Bereich sind sehr ansprechend gestaltet und bieten eine gute Abwechslung zum Poolalltag. - - Man müsste meiner Meinung etwas mehr in die Wartung investieren, jemand der regelmäßig rumgeht und Sachen ad hoc repariert. Immer wieder begegnet man kleinen Sachen die lose oder locker sind (Wasserhahn, Klinken, Griffe etc.), was nicht sooo schlimm ist, aber andererseits auch schnell behoben werden kann und dann auch qualitativer wirkt. -

Staff were so friendly and helpful. The food was delicious and the variety was great. Lots of entertainment for the children too. Special shout out to Joanna at guest relations who made the access to the tour from the hotel so easy. - - We liked everything about the hotel and will stay again. -

The staff, the place the entertainment for adults and kids were great, albeit end of the season. The place is really clean. The staff are always happy to say hello and help around. They made a great gesture for our anniversary and we really appreciated it. - - They can do better on food. It needs a small tweak here and there. The wine and beer are not something I would miss to be honest. And not having their own beach or walking distance from the property is the only downside I see. To be honest it doesn t remove from the great experiences you will have. -

Les restaurants plutôt pas mal, ça change du buffet a volonté mais faut réserver les créneaux directement à l arrivée! Bel établissement. Les spectacles agréables le soir - - L eau des piscines très froide! Les transats directement pris au matin par ceux qui y mettent leur serviette. Il faut une voiture pour bouger si on veut faire autre chose que l hôtel! -

Excellent hotel with exceptional service. The staff was lovely, everything was clean and new. The Room was ???? - - The hotel is on a mountain so there are stairs going up to the rooms and it can be tough if you are placed in a high location.The water in the pools is frozen. -

הכל היה מושלם, ג ואנה וסופיה עשו מעל ומעבר לעזור לנו ולסייע. גם ג סיקה מהספא הייתה מדהימה ומסבירת פנים, המיקום קצת רחוק מהמרכז אבל סך הכל מלון מושלם מושלם!!! מעוצב מדהים! חשבו על הכל!יש מתחם לילדים ובריכת ילדים ויש בריכה למבוגרים בלבד, אם נטוס שוב לכריתים בטוח נחזור. - - -

מושלם מכל בחינה אפשרית שהיית מצפה ממלון שירותיות, אדיבות, צוות מדהים, דואגים לך בכל תחום מושלם לילדים ולמבוגרים הכל כלול, אירוח מדהים!! חוזרים לשם שוב מאוד בקרוב - - -

וואו! הכל! מלון נקי מאד, נוח, נעים, מלא באוכל, בריכות ופעילויות. צוות שירותי מאד! אני רוצה להודות ל elena שקיבלה את פנינו והייתה בשבילנו כל השהות. ל dimirti מנהל המסעדות שהיה עבורנו תמיש באנרגיות טובות ל natali מהשכרת הרכב ל george מנהל המלון המדהים למנקים, לטבחים ובכלל לכל הצוות המופלא שדאגו כל כך לרווחה שלנו לאורך כל השהות! הם פשוט דאגו לנו לכל דבר ולכל בקשה. המלון מבריק, האווירה נעימה, יש במלון פעילויות לילדים. מלון שהרגיש כמו משפחה לזמן השהות. חשוב לי לציין שהם גם מכירים את כללי הכשרות הישראלים והם דאגו להגיד לנו לגבי המנות במסעדות מה אנחנו יכולים להזמין ומה לא. היה לנו באמת חופשה מצוינת והרבה בזכות הצוות. הייתי בהרבה מלונות, והמלון הזה באמת אחד הטובים. יש שם דגש רב על חווית לקוח. - - פחות אהבתי את המיקום של המלון, שהוא קצת רחוק מאוטובוס ומחנויות. צריך לנסוע להרסוניס שזה 5 דקות נסיעה במונית אבל 10 יורו לכיוון. לקניות של מותגים בינלאומיים צריך לנסוע להרקליון שזה 50 יורו לכיוון. אבל המלון כל כך טוב שיש ימים שפשוט לא תרצו לצאת מהמלון. אז מספיק ללכת רק יום אחד למרכז בהרקליון. -

המלון חדיש, הנוף מעולה והמבנה של המלון על הגבעה מיוחד, מבחר של בריכות כולל אזור למבוגרים בלבד ופארק מים, כל ערב היו הופעות לילדים ולמבוגרים והצוות היה אדיב ושירותי מאוד! - - האוכל לא מספיק מגוון למי ששומר כשרות. לא ניתן להגיע רגלית מהמלון לטיילת צריך מונית או רכב. -