Smartline Village, ,
Reputize Index
88/100
Based on
3264 reviews

Most talked about:

Hotel Overall Staff friendliness & competence Swimming Pool

Most satisfied with:

TV Distance to public transport Bar staff

Most disliked:

Furniture Parking
  • Hotel Overal
    93/100
    93/100
    Family & kids friendly is excellent.
    Guests are OK with the Animation, entertainment, nightlife, music.
    Guests are very happy with the Atmosphere, friendliness.
    “younger children” “Personal räumt” “Essen Personal freundlich” “animation team-no evening”
  • Facilities
    92/100
    92/100
    Guests are very happy with the Swimming Pool.
    Hotel age can be improved.
    Great Sport facilities.
    “pool area” “bar area” “relax pool” “main pool”
  • Cleanliness
    89/100
    89/100
    Overall CLEANLINESS is nice.
    Average Room cleanliness.
    Guests are very happy with the Bathroom cleanliness.
    “Hygiëne” “Meinung nach durchschnittlich” “Sehr schöne und saubere Hotelanlage” “Familienfreundliches und sauberes Hotel”
  • Room
    88/100
    88/100
    View is nice.
    Room size is excellent.
    Bathroom is good.
    “small shop” “ältere Gäste” “Anstrengung zu erreichen” “Hang gelegen”
  • Food & Drinks
    91/100
    91/100
    Breakfast is nice.
    Dining experience is excellent.
    Pizza, Pasta, Salads, Snacks, etc can be improved.
    “Urlaub Das Essen” “getaway waterpark cocktails” “abtrainieren Das Essen” “Pommes Burger usw”
  • Staff & Service
    93/100
    93/100
    Staff friendliness & competence is excellent.
    Guests are very happy with the Service.
    Animation team is excellent.
    “friendly staff” “Gästen alles hinterher” “Animation belegt” “Gäste werden ignoriert”
  • Price
    92/100
    92/100
    Great value for money.
    Food & drinks price is nice.
  • Location
    90/100
    90/100
    Guests are very happy with the Shopping.
    Transport (taxi, car rental, transfers) is acceptable.
    Guests are OK with the Tours & excursions.
    “free shuttle bus” “steep hill” “super anlage” “Einkaufsmöglichkeiten mit Bus super zu erreichen”
  • Internet
    81/100
    81/100
    Guests are OK with the Wifi price.
    “WLAN in den Zimmern kostet 15,- Euro pro Woche, funktionierte aber bei mir nach 5 Tagen immer noch nicht. ”
Smartline Village
on via Tripadvisor.com

Family of 2 adults and 3 kids (13, 10 and 5) Just back from a 2 week stay at the Vilage resort in Hersonissos and generally, we really enjoyed our holiday, below is a breakdown in bitesize chunks for easier reading as this is an in depth review!! Arrival & Room We arrived at the village at 00.30 local time after a fuss free flight, Transfer was 25 Minutes and not the 1hr + stated in the brochure, Heraklion airport is very well organised which is unusual for Greece!. On Arrival we were allocated a 4 bed room and not the 5 bed room we booked, After a promise of correcting the problem in the morning, we just top and tailed the kids and made do. The next day we were upgraded to a superior low level family room (652) at no extra cost which was fantastic. As noted by other holiday makers, the hill is very steep, rooms numbered 1000+ were at the very top. Our room came equiped with air con, fridge, kettle with tea and coffee that was topped up daily, a flat screen tv with 2 uk channels (both news), a patio area and plenty of power points. There was extra blankets in the wardrobes and plenty of towels that were again replenished daily. The decor of the room could be described as basic, but perfectly fine for our needs. One gripe we did have was the lack of storage with only a double robe wardrobe in each room but we made do. All in all a decent room that was a little tired but genrally o.k.. Maid service was daily. Hotel and Facilitys: As the name suggests, the village is a collection of quaint buildings that look very picturesque, the hotel grounds are immaculate with beautifull flowers and plants. The main reception area has plenty of sofas, car rental desk and reception desk. The hotel manager and his team are very friendly and approachable but i didnt expect anything else as the Greek people are some of the most hospitable people in the world. The wifi in the hotel is excellent and stretches to the pool areas and some of the lower level rooms. There is an arcade, football pitch and small shop onsite, however its very expensive. the hotel offers a coutesy bus to star beach which is near to the bars and shops etc. Its about 30 minute walk on a narrow road side path. A taxi from star beach was 7 euro. The Hotel was a mixture of French, German, Dutch, Russian, Lithuanian and Latvian with a smaller percentage of English guests Restaurant, bars and snack bars: This is where things got a little interesting! The standard of food was good with plenty to choose from including some greek delicacies like beef stifado, stuffed vine leaves, pasticio, gyros and souvlaki as well as the standard chips, pasta and pizzas etc. There was a self serve ice cream stall that was open from 10am untill 9pm. Because of the self serve nature of all inclusive, manners seem to go out of the window and on a couple of occasions, things got heated between guests due to pushing in and shoving. It was definately a free for all that wore thin after a couple of days. Another issue was parents letting their kids run riot in the restaurant, i know its a family resort but allowing kids to take bites out of things and then put them back was disgusting and also allowing them to run around other guests whilst they were trying to eat was not good. Another gripe was people entering the restaurant at dinner time soaking wet, dripping water onto the polished marble floor, turning it into a ice rink and also soaking the dining chairs, this could have been stopped but wasnt. On a high note, the Saturday evening Greek night was fantastic! The snack bar at the kids pool was very well run by a lovely lady and offered toasties, burgers and hotdogs aswell as slushes and cool drinks. The bar area as mentioned before by other reviewers is too small for the hotel, however we just relaxed in the lobby. The beer was drinkable and the selection of cocktails was nice however they did come in plastic cups. All inclusive finished at 11pm Pools and SUNBEDS Im not sure if its because we went earlier in the season, but we never had a problem getting sunbeds, ofcourse, the prime beds were taken early but we always managed to get decent beds around the main pool upto 10am. the onsite waterpark was a big plus point and our kids loved it, its not the biggest waterpark in the world, buts its well managed and very safe. The waterpark is also where you get your pool towels from which require a 10 euro returnable deposit each. There is games throughout the day including water polo and volleyball. It was also noted that the music around the pool was unedited and had swearing in it, again not good for a family resort. There was also a relax pool, but we didnt really use that. Kids Club and Thomas Cook Reps This is another highlight of the hotel....The kids club was very well run and our kids loved it, bonding very well with Robert, Katie, Cara, Fathima, Artur and Grace. All these guys were very professional but fun aswell and were a credit to the hotel and Thomas Cook, a big thumbs up. The Hotels own animation team were also fantastic and very well run by Mowglie (hope ive spelt that right!). How these guys manage to comunicate to all the different nationalities is astounding. Fil, Tom, Estelle, Denise and Alex all strived to make everyone feel welcome and took time to welcome new guests which was lovely, again a credit to the hotel To sum up: We had a great time, the hotel is well run, clean and the staff are great, its just let down by a couple of niggling little things and rude guests but thats the nature of the "all inclusive" beast. Would i return? Yes.

on via Tripadvisor.com

My family and a friends family both went to this resort early June and really enjoyed it. Our children aged between 13 and 1 years old there was something to do for everyone, including waterpark, football kids club and the animation team kept everyone busy too. Food was amazing!! I've been on lots of Al and this hotel has to be the best..I think I put on a few lb too! Lol Rooms were basic but very clean. Ours was up a very steep hill which isn't ideal for anyone who has difficulty walking or with pushchairs but we managed. Pools were lovely and clean, lifeguard present around all pools. Animation were great...Always getting people involved a special mention to Estelle who went out of her way to come speak to us and we made a great friend by the end of the holiday. Overall a lovely resort and would recommend to all families.

on via Tripadvisor.com

Just arrived back from this hotel. I can only give an honest review on the facilities that we used.on arrival we were given room key quickly and taken to room in the little buggy,we were then directed to the dining room for a cold buffet as it was 11pm and restaurant was closed,so it was nice to be offered food and drink. The hotels main pool is mega busy and if you want a sun bed be there by 9 ish after that it's usually full.the quiet pool is very nice and we could arrive at anytime of the day and get sunbeds,it has nice bar and icecreams,one thing though it is at the top of cardiac hill and not for the faint hearted.you can also get a sunbed around the water park but need to be there at 10 when it opens as it soon fills up. The food is really nice ,always hot and plenty of choice,be aware though that they do cater for many nationality and actually had snails one night,but we always found something nice to eat. In summary the rooms are small but spotlessly clean,the staff are very helpful and polite,the entertainment team are friendly and contrary to other reviews announce every thing in English as well as french and German we never once felt left out or discriminated. big shout out to fil ,thanks for making us feel welcome,your a wicked dancer. quick tip if you like a nice beach,don't go to star beach on the hotel bus go right at the bottom of the hill 25 min walk or quick bus ride to stalls beach it's lovely.only problem is the walk back up the hill,or taxi costs 8 euro. . All in all this was a nice holiday,but definitely aimed at family's with young children and there are a lot there.yes the hotel has a lot of french guests and french is widely spoken but we always joined in no problems.

on via Tripadvisor.com

Stayed for three days as a family with teenage children in a two bedroom seaview room. Our room was at the very top of the hill, with good views, was very clean and loads of space. A major benefit for us was four different pools, our kids loved the water slides, we loved the relax pool. This year they had free wifi everywhere – very nice change from them. I remember many of staff from the last year – it is a good mark that staff is happy, smiling and do their job with joy. It´s not suitable for people who want loss weight because food is so varied and delicious :) :) :) This was second time to us there and absolutely we will come back.

on via Booking.com

Stayed for three days as a family with teenage children in a two bedroom seaview room. Our room was at the very top of the hill, with good views, was very clean and loads of space. A major benefit for us was four different pools, our kids loved the water slides, we loved the relax pool. This year they had free wifi everywhere – very nice change from them. I remember many of staff from the last year – it is a good mark that staff is happy, smiling and do their job with joy. It´s not suitable for people who want loss weight because food is so varied and delicious :) :) :) This was second time to us there and absolutely we will come back.

on via HolidayCheck

Wir waren als Familie mit Oma und Opa im Urlaub. Das schönes Resort ist für die ganze Familie geeignet. Mit Frühbucher-Rabatt sehr gutes Preis-Leistungsverhältnis.

on via Tripadvisor.com

Currently spending our last day here in the Village Resort & Waterpark. Kids are having great fun in the water, we are enjoying the sunbaths. Food is really ok - just like what you shoud expect from AI (well served, wide variety, but without WOW moment, that you always get in small family Tavernas in Crete). It is busy, but no ques, no fighting, as other people say. Animation might not seem exceptional and always visible, but they are really working hard to please everybody. Staff - all staff, from bar girls to cleaning guys and ladies in the restaurant and aroud - are very nice, paying attention to what you ask for, reacting with a smile and support even to the most irritated guests. Location of the hotel is really very good - comfortable to see both sides of the worderful Island - including montain roads, sandy beaches, museums and monasteries, entertainment parks - all what one may want. Therefore at least two days car rent is obligatory. All in all, the hotel is super great for families with kids.

on via HolidayCheck

super hotel essen trinken was klasse und personal immer feundlich besonders war daniela die beste und gut gelaunte kellnerin freundlich spricht super deutsch und so einen gute kellnerin muss eigendlich in jeden hotel sein

on via Tripadvisor.com

This is our last day here in the Village Resort.....we have had a great time! Family of four including 2 boys ages 12 and 16 who have not been bored once throughout the holiday due to the hard work of the animation team especially Fil and Estelle......water polo, table tennis, football , pool cocktail games etc. The Resort is immaculate , rooms large and airy, staff all friendly and hard working especially Daniela and Eva behind the bar. The food is amazing, loads of choice and themed nights and yes the dining room is really busy but we went for dinner a bit later every night when the kids disco was on and it was a bit quieter. Would recommend this hotel to families and would love to come back again soon.

on via HolidayCheck

besonders gefallen hat uns der Relaxpool-Bereich. Die komplette Hotelanlage ist super gepflegt und sauber, auch das Personal ist immer freundlich.

on via HolidayCheck

War einfach eine super Anlage !!!!! War einfach eine Klasse Anlage , mit einem super Service !!! Immer alle sehr nett !!! Hervorzuheben ist aber auf jeden Fall Daniela an der Bar !!! Sie ist einfach die beste Barkeeperin , die ich jemals gesehen habe !!! Sie hat immer Spaß an der Arbeit , und das bei vielen std die sie machen muss !!! Sie lebt ihren Job , und immer mit einem lächeln im Gesicht !!! Animation war auch ok !!! Es müsste nur an den zimmern was gemacht werden , sowass kennen wir leider nicht !! Sind viel besseres gewohnt !! Alles schlicht gemacht mit Stall Türen !! Aber sonst alles top !! Für Kinder bei dem Programm ein Paradies !!!

on via Tripadvisor.com

Cet hôtel idéalement situé sur la colline qui surplombe Hersonissos, avec vu sur la mer, offre des prestations de très bon standing. Les chambres sont spacieuses et bien agencées, et elles sont nettoyés tous les jours. Petit plus : le wifi dans toutes les chambres. Le buffet est copieux et très varié, on y trouve toujours quelque chose à son goût. Et n'hésitez pas à profiter du restaurant italien (1 soir/ semaine) qui est compris dans votre séjour, ça change et ça vaut le détour. Vous trouverez 5 piscines dans l'établissement, et il y en a pour tous les goûts. De plus, l'équipe d'animation (vraiment au top), vous propose tout au long de la journée diverses activités. (Merci à Andrea, Tom, Anaïs, Alexandre et les autres pour leur bonne humeur). Pour ce qui est de la Crête et de ses alentours, n'hésitez pas à vous rendre en centre ville pour réserver les excursions, 2 fois moins chers qu'à l'hôtel. Même si Marjorie tentera de vous convaincre du contraire. Mais nous sommes partis avec la compagnie Baccara en excursion, bus 100% français avec la guide française, journée au top ! Quoi qu'il en soit, je recommande fortement cet hôtel et nous remercions vivement tout le personnel pour son professionnalisme !

on via Tripadvisor.com

we stayed here with 2 kids (11 and 6) in May. Pools were great and not too cold, got a sunbed anytime. Joined in with some pool activities, it was very laid back. Slides were great and were staffed. My kids loved the staff in the kids club and all the activities. They paid to make a tshirt and went to movie night. Robert plaited my daughters hair and the girls made a fuss of the kids.There is a football cage and amusement arcade at hotel as well as a small park. Kids disco area has stunning views, the only complaint is you arent told where the kids disco is and theatre is hard to find without instruction! Our room 952 was quite far up the hill but each time we saw the golf buggy we were offered a lift. Food was the best we have had at an AI resort! something for everyone and varied through the week. Theres snacks at the kids pool as well as beside the restaurant. There was people from many countries at this hotel, polish, german, english, slovakian, french and spanish. Some were quite rude when getting on the free bus to star beach. We went to the beach and walked along to the harbour a few times, lots of shops, restaurants and excursion centres. The hotel is ideally located for everything, we would defo go again. Mini golf is at star beach. We took a boat trip, went to labyrinth park and found a beach with sand instead of stones. We went on a "train" ride around the island too but it wasnt really worth the money although some beautiful views. All the staff at this hotel were brilliant, my favourite was the lady at the snack bar! Fantastic holiday and glad we chose this hotel through thomas cook.

on via Zoover

Hotel is prima verzorgd. Enige minpunt was het massale aanval op buffet bij diner. Leuke animatie en genoeg te doen

on via Tripadvisor.com

A good hotel stay. Rooms - basic but everything you need, along with incredibly comfortable beds. Pools x 4 - plenty, including a Relaxation Pool for quiet time, Slide Pool awesome for both kids and adults (big slides!). Dining Room - not bad at all, good standard for all inclusive, fish night was fabulous. Staff - as expected from the Greek, welcoming, helpful and kind. As a treat take yourself off to Stalis Beach, it is beautiful, and perfect for the kids, plenty of restaurants and shops, and we even went Parascending. Special Mention to Lambros from the Slides Pool, Efcaristo for looking after us and the 2 girls. We really enjoyed our holiday.

on via Tripadvisor.com

Second visit to this hotel. Love it here! Everyone there is so friendly. Kids love it there too, they went to the kids club almost every day! The Kids Club gang were amazing and my kids adored them all.....and we had plenty of time to ourselves because of that to relax by the pool. There are four pools in all, one just outside our room for the kids, which also had a place they could get drinks, ice cream, burgers, toasties, fries etc with a lovely woman they called Mariana serving you all day with a smile! a relax pool....perfect for chilling when the kids are in the club! a fair size pool centered at the hotel (also with a small pool for the kids) and a another great pool with waterslides...fun for the whole Family! Never short of food when you're hungry too, so much choice, buffet style...and very tasty, kids were back and forth all the time lol. Staff in there were always ready to take your finished plate away keeping it clean and tidy all the time. Bar staff, reception staff, all staff! were amazing! Room was perfect! couldn't fault it at all...and great view! Big thanks to the Manager Panagiotis too...really friendly guy and top man! Courtesy bus to take you to the beach too throughout the day and bring you back, where there are plenty of things to keep you busy...we liked the walk ourselves...catch a bit more Sun on the way lol...only took about 10 or 15 minutes anyway. Yes, the Hotel is on a bit of a hill but great way to work off those extra pounds put on by the food and drink! Would highly recommend this Hotel!

on via HolidayCheck

vilage resort waterpark, bardzo polecam. Przyjemny hotel. Bardzo pomocny i mily personel. Czystosc pokoi bez problemu. A menager hotelu i dziewczyny w recepcji super

on via Tripadvisor.com

Avons séjourné dans cet hôtel du 29 mai au 5 juin 2017 La météo fit exceptionnelle!!!On sort a 8h short débardeur et on ne le quitte plu jusqu'au soir sauf pour mettre le maillot de bain!encombrée pas vos valises!! La vie est splendide Un.systeme de navette est prévu quasi toute les heures pour amener en ville a 5min ou au port avec un peu plus de marché Pour ceux qui veulent des activité a sensation pas de problème l'hôtel star beach juste en bas ou dépose la navette (cet hôtel la très très bruyant et sale) mais propose des activités nautique :parachute saut à l'élastique banane... Smartline ressort er aterpark quant à lieu est très très ien.entretenu La décoration de la chambre est basique mais suffisante Elles sont très spacieuse nous sejournions avec nos 3 enfa.ts et avions une suite avec chambres séparées grande sale de bain spacieuse cafetière the/cafe dans la chambre + frigo Le ménage est fait a fond tout les jours vitres etc....tout est clean! Quant au restaurant celui qui se plein je ne comprend Pas!!certes parfois des plats locaux sont proposés et donc un.peu gras mais il y a u.e multitude d'autres plats a cotés qui le si t moins!!petit déjeuné top!!déjeuner top!!dîner top!! Pour le goûter des enfants la piscine kids paradis propose de 10h a 17h granite glace a l'italienne frite hot dog cheese croque mr...il y a de tout pour tout les goûts!! Animations tip top!Merci a Estelle particulièrement pour sa gentillesse

on via Tripadvisor.com

Σε όμορφη τοποθεσία με πισίνα για RELAX, πισίνα για βρέφη, παιδική πισίνα, πισίνα για ενηλίκους και ένα τέλειο υδάτινο πάρκο για όλες τις ηλικίες. Πολλές και συνεχείς οι δραστηριότητες για τους επισκέπτες και τα παιδιά, Μπουφές με απεριόριστη ποικιλία,ποσότητα και καλή ποιότητα. Όλο το προσωπικό πάρα πολύ ευγενικό, εξυπηρετικό και χαμογελαστό. Ιδανικό για εγγυημένες διακοπές. Μάνος, Ρέθυμνο

on via Tripadvisor.com

Stayed for one week as a family of four with teenage children in a two bedroom seaview room. If considering booking this hotel, please be mindful it is on a very steep hill, anyone who's unfit or with little ones should bare this in mind, although there was a golf buggy available to take you up to your apartment, however we didn't mind the walk, a good way to work off the excess food consumption. We found the food to be very good, varied and catered well for the different nationalities staying at the hotel. The food isn't cordon bleu, much being heat and serve but was of a good quality, hot and replenished quickly. The dining room was loud, boisterous and similar to a canteen but this hotel is a large site and did a very good job of catering for the masses, it's unfortunate that all inclusive brings out poor manners in others, which isn't the fault of the hotel. The staff work relentlessly, clearing plates etc and were more than happy to help. A major benefit for us was the varied pools, our kids loved the water slides and the kids bar, which we nipped down to once and were impressed with the pool there for younger children. We didn't use the main pool as this was quite crowded and didn't appreciate the music blasting out, however we happily settled for the relax pool, which was lovely with its own bar and Romana, who is a credit to the hotel. Our room was at the very top of the hill, with good views, was very clean and loads of space. The only downside to the room was the lack of hanging and storage space, just needed a chest of drawers in the other bedroom and it would have been perfect. Can't really comment on entertainment, didn't get involved with any of it, but seemed to be quite a lot on all the time, from the hotel team and the other travel company reps. Location wise, there isn't much around, making it quite isolated, but there is a free shuttle bus that takes you to the star beach hotel where you can walk into the town or catch a bus to Heraklion. Overall we had a good family holiday and found all the staff to be friendly and extremely hard working, and found if you smiled and said hello, even to the two ladies on the bar, they were friendly back, and had nothing to do with each other's nationalities as there are so many at the hotel...British, German, Dutch, Russian, French, Spanish, Scandinavian etc

Hotel Reputation Management.