Nana Beach Hotel, Crete, Greece
Reputize Index
90.3/100
Based on
5509 reviews

Most talked about:

Hotel Overall Grounds & exterior Swimming Pool

Most satisfied with:

Kitchen Bar staff Room service
  • Hotel Overal
    89/100
    89/100
    Family & kids friendly is nice.
    Guests are very happy with the Animation, entertainment, nightlife, music.
    Atmosphere, friendliness is nice.
    “entertainment team” “family holiday” “kids club” “Kids club”
  • Facilities
    92/100
    92/100
    Great Swimming Pool.
    Hotel age is nice.
    Hotel maintenance could be better.
    “indoor pool” “lovely touch” “main building” “main pool”
  • Cleanliness
    91/100
    91/100
    Great Overall CLEANLINESS.
    Room cleanliness is nice.
    Guests are OK with the Bathroom cleanliness.
    “Sự sạch sẽ” “sauber und ordentlich” “Tisztaság” “unseren Aufenthalt”
  • Room
    86/100
    86/100
    Average Bathroom.
    Room size is nice.
    Great View.
    “water sports” “sea view” “nice surprise” “Sanitäranlagen”
  • Food & Drinks
    88/100
    88/100
    Breakfast is excellent.
    Great Dining experience.
    Pizza, Pasta, Salads, Snacks, etc is good.
    “ausgezeichnetem Essen” “snack bars” “great choice” “sofort erfüllt”
  • Staff & Service
    90/100
    90/100
    Guests are very happy with the Staff friendliness & competence.
    Guests are OK with the Service.
    Reception can be improved.
    “Friendly staff” “Damen und Herren” “Staff work” “good fun”
  • Price
    83/100
    83/100
    value for money can be improved.
    Guests are very happy with the Food & drinks price.
    Guests are very happy with the Food price.
    “Essen Das Essen” “Familien das Rundumpaket” “kostenlos essen und trinken”
  • Location
    91/100
    91/100
    Night life & dining is acceptable.
    Guests are very happy with the Shopping.
    Guests are very happy with the Distance to beach.
    “Greek restaurants” “direkt am Meer” “ice coffee” “cretan village”
  • Internet
    77/100
    77/100
    Wifi price is below average.
    “WLAN kostenpflichtig” “Safe und W-Lan kostenpflichtig” “Kostenpflichtiges Internet”
Nana Beach Hotel
0030 2897030100
700 14 Hersonissos P.O BOX 20 Crete Crete-Greece Greece
on via Tripadvisor.com

We absolutely loved nana... so much so that we have booked to return next year!! We have never done this before but the beauty.. convenience of the beach..pools... Beautiful restaurants serving fantastic food is bringing us back. Just perfect for a family holiday! The kids club was also a massive hit with our 5 year old boy.. and we totally trusted the surroundings and loveky team with our child. I would however say that all other all inclusive hotels that we have stayed include cava or prosecco. I was pregnant last year so this wasn't an issue...however would be wonderful if this was added for 2018!! Also the rooms are very basic... this hasn't stopped us from returning as everything else was wonderful but this was a big consideration for us. We look forward to returning and hope to see even more improvements!

on via Tripadvisor.com

Siamo stati al Nana le ultime settimane di Agosto. Il villaggio nelle parti comuni è bellissimo(sembra davvero un tipico paesino greco). La spiaggia pulita,senza la ressa per accaparrarsi le sdraio.Mare cristallino. Ristorante a buffet tipico dei resort che comunque non abbiamo trovato ripetitivo come in altri posti. I ristoranti a tema davvero molto buoni in particolar modo quello di pesce e quello italiano. Il personale era molto gentile e disponibile in particolare al bar della spiaggia dove si veniva accolti sempre con un sorriso(complimenti). L'unica nota stonata erano le stanze che,secondo me,non erano all'altezza delle 5 stelle del villaggio:troppo datato(da tre stelle) e quelle vicino alla reception troppo rumorose. Pochi italiani presenti. Fuori dal villaggio c'è una fermata dell'autobus che consente di raggiungere velocemente alcune località nei dintorni. Senza dubbio consiglierei il nana village.

on via HolidayCheck

Das Hotel befindet sich ca. 25 km östlich vom Flughafen Heraklion, es ist angelegt wie ein Kretisches Dorf mit Tropischem Garten in Hanglage. Die Anlage ist riesig, daher sind weite Wege zurück zu legen, wenn man z.B. einen Bungalow mit Meerblick gebucht hat. (uns hat es nicht gestört, eher das gegenteil) Luxushotel, Deluxe Hotel wie sich das Hotel selbst beschreibt, ist doch etwas hoch gegriffen, es gibt schon einiges was verbessert werden sollte/könnte. Für sehr wichtig halte ich persönlich die Optimierung der Reinigung der Zimmer, die Mädchen/Frauen haben zu wenig Zeit das Zimmer zu Reinigen, Eigentlich gar keine. (ca. 5 min!) -Vielleicht liegt es auch daran, dass das Hotel nur einen Bruchteil davon bekommt was die Urlauber für ihre Reise an TUI bezahlen. TUI sollte mal darüber nachdenken und nicht nur Abzocken!- Ansonsten finde ich das Hotel schon etwas Besonderes, vor allem für Familien aber auch ohne Kinder ist man hier sehr gut aufgehoben. Die 4 A la Carte Restaurants sollten besucht werden. Wir waren zum dritten mal im Nana Beach und wir hatten wieder schöne Tage. Als "Stammgast" kommt man auch noch in den Genuss eines Gala Dinners, was ich schon sehr Außergewöhnlich finde und es gibt auch noch ein Geschenk. WiFi zu Teuer, z.B: 6 Tage = 40€ 150 min = 10€

on via Tripadvisor.com

Hotel was clean and well presented. All staff were friendly and helpful. Food was plenty, varied and a good quality majority of the time. Few grisly bits of meat but you get that anywhere! Good selection of snack bars & restaurants so food available from 7.30 until 01.00. Varied entertainment nightly, lots of pools and the beach so plenty to do. We went the very last week of October so things were winding down but still had days out running. We went on a boat trip to Spinalonga and twice walked into Hersonissos itself for shopping and a McDonalds for the kids lunch (a walk taking about 30-40 minutes). Bus stops right outside hotel so can get buses into Hersonissos or Heraklion or the other way to Elounda, Rethymnon or Ag. Nikolas. Well situated for amenities in other words. There isn't free wifi but this is made clear before booking, but I didn't need it anyway. Only negative I could say is they could use a few more English speaking TV channels for the whole family rather than just news or babies channels. Otherwise couldn't fault the hotel, area or weather. Would go back again. Love Crete, efharisto para poli.

on via Tripadvisor.com

Grössere Hotelanlage mit verschiedenen Bungalows. Etliche Pools für gross und klein. All inclusive mit ausgezeichnetem Essen. Morgen Mittag und Abendbuffet top. Personal freundlich Tische werden sofort abgeräumt.

on via HolidayCheck

Anfangs waren wir etwas Zwiegestalten, da sehr unterschiedliche Bewertungen zu lesen waren. Vor allem die Baustelle machte mir Sorgen. Vor Ort mussten wir feststellen, dass diese während unserer Anwesenheit in den letzten Tagen im Oktober 2017 gar nicht so schlimm war. An einigen Tagen hörte man sie, allerdings erträglich, und das obwohl wir mit dem Zimmer der Baustelle zugewandt waren. Allerdings bestanden die Arbeiten selten aus ganz lauten Tätigkeiten. Alles in allem hatten wir sehr schöne Tage in der weitläufigen Anlage. Zimmer war gut, Personal überwiegend nett und die Insel ist ohnehin ein Traum. Getrübt wurde der Eindruck vor allem von der schlechten Qualität des Essens und Trinkens in dem Hauptrestaurant. Lieblos, sehr einfach und fett und schmeckte oft schlechter, als es aussah. Der einzige positive Punkte waren die immer frischen Salate und das Obst im Restaurant. Die Spezialitätenrestaurants hingegen waren sehr lecker, leider nur einmal die Woche pro Restaurant und mit vorherigen früher Anmeldung verfügbar. Hier wäre also Verbesserungspotenial.

on via Tripadvisor.com

Infrastructures soignées, jolies super bien aménagées, buffet bon et varié...seuls points négatifs, les cocktails sont pas terribles et le vin à la pompe imbuvable. Au restaurant principal on peut avoir du vin en bouteille, meilleurs.

on via Tripadvisor.com

What an amazing holiday! We had seen better first days after changing rooms twice until we found a great one being room 213 (Naysika Suite) in the main building on the 2nd floor. We had two balcony’s, both facing the sea which was a lovely touch. Our room was spacious and comfortable compared to other hotels we had stayed at previously. Hotel nana beach is the only hotel I have been to where there is no sun bed reserving

on via HolidayCheck

Schöne Anlage direkt am Meer. Mit tollen Bars, nettes Abendprogramm. Sehr weitläufig. Personal freundlich. Wir suchten Ruhe und Sonne. Das war perfekt.

on via HolidayCheck

Sehr schöne Hotelanlage. Gepflegt und die MA sind sehr engagiert. 4Sterne. Gärtnerisch wunderschön. Toller Strand, mit Sand und felsigem Teil.

on via Tripadvisor.com

Firstly let’s start with the good as there is way more good than bad about this hotel. The main building and facilities are amazing, beautifully clean and modern; it really is incredible how they keep it so clean, as you see nobody cleaning it or in the way during the day. The a la carte restaurants are beautiful and modern with excellent food, and there is enough there for even the most picky eaters. The hotel is also well placed for a walk to both Stallis and the other town. The bad bit is the main restaurant which serves breakfast, lunch and dinner, its just old fashioned and in need of a big update and clean, it almost looks like its not part of this beautiful hotel, its only saving grace is that the food served in there is of the perfect quality as the rest of the restaurants, hot, fresh and variety. But this restaurant is the only negative, and its so easy to overcome, we had breakfast in the beach restaurant (beautiful) lunch by the pool and dinner in either the a la carte’s or again down at the beach restaurant. If Nanna Beach were to update the main restaurant to the décor of the rest of the hotel then it would be truly 5 star. The other negative were the rooms could do with an update as these too don’t reflect on the beauty and modern look of the rest of the hotel. However again do not let this detract from going to this hotel its beautiful, with helpful friendly staff.

on via HolidayCheck

Wir waren in diesem Jahr zum zweiten Mal hier. Diesmal mit einer Gruppe von 20 Leuten im Alter von 5 bis 89 Jahren, haben uns wieder sehr wohl gefühlt. Alle Teilnehmer waren sehr zufrieden. Personal ist trotz des Saisonendes super gut drauf, freundlich und hilfsbereit. Alle waren auch begeistert von der schönen und gepflegten Anlage mit der Blütenpracht. Wir machen seit Jahren Reisen mit einer Gruppe von Freunden, haben nur positive Rückmeldungen zur Auswahl des Hotels bekommen. Danke an Frau Stuck die uns bei der Organisation des Aufenthaltes sehr behilflich war.

on via HolidayCheck

Wir sind zum dritten Mal dorthin gereist und waren auch dieses Mal wieder begeistert. Ob es das wunderschöne Zimmer war, das umfangreiche Angebot in den verschiedenen Restaurants, das Sportangebot oder die abendliche Unterhaltung mit den Shows des wunderbaren Animationsteams, alles war wieder gelungen. Sensationell!!

on via HolidayCheck

Wir waren im Oktober für eine Woche als Familie im Nana Beach und das zum dritten Mal. Wir sind absolut begeistert und werden auch weitere Male dorthin reisen. Leider können wir die negativen Kommentare nicht nachvollziehen, das Preisleistungsverhältnis stimmt in allen Bereichen. Viele Gäste denken anscheinend, dass man für 3000 Euro Michelin Sterne Essen bekommt und am besten noch Butler Service dazu, aber zu Hause das Aldi Brot essen und den Cent zehnmal umdrehen. Also bitte dann doch lieber demnächst den Ostsee Urlaub buchen für die, die meinen, dass Nana Beach keine 5 Sterne verdient hat!

on via HolidayCheck

Weiträumige Hotelanlage in gepflegtem Garten, direkt am Meer. Internationales Publikum. Gutes Essen; viele Möglichkeiten. Diverse Pools mit unterschiedlichem Ambiente; schöner Strand. Ökoanspruch und sehr gute Sauberkeit. Leider aktuell doch erheblicher Baulärm durch das direkt angrenzend entstehende Hotel.

on via HolidayCheck

Das Hotel war schön. Saubere und gepflegte Anlage (Häuser/Gärten/Pool etc.) an schöner Lage, direkt am Meer. Leider wurde links und rechts gebaut und dies an sieben Tagen.

on via Tripadvisor.com

Spent a week at Nana Beach with my wife, Brother-in-law and Sister-in-law. This is a beautiful hotel/village set in a wonderful grounds on the north coast of Crete. There are plenty of facilities catering for everyone. On arrival at the airport the rep quickly got us on the coach for the short trip to the resort which only took about 30 minutes including two drop off's on the way. At reception there were plenty of staff to check in the coach full that we arrived with. After filling in the registration cards we were given our room keys and as we stayed in the main building we needed no assistance getting to the lift next to reception and up to our rooms on the second floor. Other guests staying in the other buildings were taken on golf type carts. From arrival to our rooms took about 15 minutes. We had booked rooms in the main building with a sea view and we were not disappointed. When I opened the curtains to the balcony we were greeted by a brilliant sea view with the main pool and bar terrace in the foreground. Definitely a WOW factor. I spent most evenings here with a glass of wine, from the bar, reading a book and watching the light fade. We had rooms 225 and 226 with an adjoining door, which was thankfully locked. The rooms are a reasonable size with ample storage space, plenty of drawers and two large wardrobes which quite easily took all our clothes and our two cases. The bed was comfortable and the small fridge adequate for storing water and drinks. They were cleaned every day with the bed made and fresh towels if they weren’t folded back on the shelf. Two small bottles of water were left every day. Perfect when you only want to change, shower and sleep as there is so much to do at this resort The site has two main restaurants we used Athina, the one in the main building, the other, Thalassa, is set back from the beach. The food served is very good quality with plenty of choice. There are the usual choices at breakfast such as English and continental, with omelettes made to order. In the evenings there are themed bars such as Greek, Italian, Asian, Spanish and so on with a different carvery type selection each day such as lamb, salmon kebabs etc. Lunch is also served at the pool side snack bars which means you don't have to wonder too far from your sunbed. The restaurant staff, led by General Alexandra, work very hard to quickly clear and clean tables. On occasions we had to queue to get into the restaurant but only for a few minutes. What spoiled it was the Kid who spent every morning at breakfast making a high pitched, goes right through you, scream every 30 seconds. I blame the parents but perhaps there could be a separate area for young children. There are four excellent a la carte restaurants, included in our all-inclusive package, Fish, Asian, Italian and Greek serving very good quality food. The staff are all very friendly and only too pleased to help. Book early though as there is limited room and you can only book at breakfast or lunch. We booked on the Monday morning and only managed to get into the Italian on the Saturday. The Greek was fully booked all week but as we had been eating Greek food most of the week weren’t too bothered. There is also a snack bar on the beach serving burgers, hot dogs and chips. And if you have not had your fill all day there is a Midnight snack bar by the main pool! We went for a quiet relaxing holiday so spent most of our time round the pools. The main pool is good if you want the entertainment, exercise and of course no matter how cold the water a swim to the pool bar is a must, with beer ,spirits and cocktails all being severed. We had a day at the relax pool but found it a bit small with no views, but don't let that put you off it's a great pool if you like it nice and quiet. We spent most of our time at the Pesiodon pool. It has a good view of the sea plenty of sunbeds, is quieter and only a short walk to the self-service snack bar. Yes there is a bit of noise from kids but hey this is a family resort! There is also a terrace pool, a kid’s pool, a family pool by the family apartments, which I only discovered on my last day. Also a small indoor spa pool. There are always plenty of sun loungers and we had no trouble in finding four together. The towels provided are good and could be changed whenever you like, but don’t lose them as there is a charge! The hotel has its own beach area, although it has public access, with the usual loungers and parasols. There are toilets and showers on hand with the snack bar and Thalassa restaurant close at hand. There is a water sports centre where you can hire pedelos, canoes, and jet skis and also get rides on sofas, bananas and paragliding. The Lobby bar situated in the reception area serves the usual local drinks and cocktails along with Grants whiskey and Metaxa which you don't normally find in all-inclusive bars. It has a lovely terrace with great sea views. On a few nights there is a bit of entertainment. Inside there are very comfortable seats and sofas, tables and chairs and card tables. The bar staff are great, easy going and sometimes a bit of fun, if only I could remember their names. You can also get tea coffee and cakes here. When busy you may have to queue. There is also the swim up Dolphin bar in the main pool, which serves beer, wine, spirits and cocktails, first time ever I drank grants whiskey in a swimming pool Every pool has a snack bar where you can get a drink and a few have self-service beer, wine and hot drinks. Don't know if the person who invented self-service beer pumps should get a medal or go to jail HIC! There is also a late night dance bar but at 63 it was way past my bedtime. The Animation team are really good putting on games and activities during the day and some really good shows in the evening, which we missed the start of as we were still in the restaurants. Led by Robin, I think Kirsty did the fitness and Miriam put did the choreography, Pedro seemed the be everywhere, archery in the morning, I’ll have to practice for next time, bingo in the afternoon, sorry I won't try and shake the balls again, in the cast of the evening shows and in the disco bar late at night. There are many more facilities we just never got round to using like the gym. Spa and wellness centre, football, volley ball and more. The kids centre catered well for the little ones I’m sure if the grandkids went they would have a good time. There are plenty of excursions available but as we were on a chillax holiday we didn’t bother. However we did go on the happy train which stops at the hotel and takes you on a short 1 1/2 hour trip round Stalis and Malia, not many sights and when the driver tells you there is one is gone before you see it. As with all holidays there are negatives, the Athina restaurant got a bit crowded and could do with a separate area for small children (and their naughty parents). If you got your timing wrong you had to queue to get in, the same with the lobby bar. There is no fresh orange juice at the bar, you can get freshly squeezed from the Athina, for 2 Euros, which was very nice. The orange juice out of the tap is a bit plastic. The carton/bottle type would be better. No free wi-fi, but I have ample data and used my phone as a hot spot. Yes there is a new hotel being build next door, with a bit of noise from a large jack hammer and some of the machinery, but we were forewarned and found the minor inconvenience did not spoil our holiday. Besides I love work and can watch it all dayi I hear it’s going to be an adult only location. We had a great holiday, my brother-in-law says it’s the best he's been on and I have to agree. A great hotel set in beautiful grounds in a lovely setting. The staff are nice, friendly and polite. The food and drink good with comfortable accommodation. There are plenty of facilities with good entertainment We shall return.

on via Tripadvisor.com

Can’t recommend this hotel enough. From the staff to the food. We spent an amazing week here as a family & only wished we could stay longer. There is something for all ages, with numerous pools and activities throughout the day, not to mention the beautiful beach the hotel overlooks. We had a sea view room & it’s definitely worth paying extra. The rooms & complex are all spotlessly clean. Overall a fantastic holiday and we will definitely be returning.

on via Tripadvisor.com

Being British it seems that we aim to find fault in everything, especially having seen that Nana Beach's reviews haven't been so great as of late. We went, as 2 adults and our 18 year old son, thinking that the food would be lousy, the staff miserable, the rooms shoddy, the entertainment poor and the place over-run with kids. All this whilst dust clouds wafted over the pools as we lie there surrounded by a cacophony of building noise. And yet none of this materialised. The food was good. The A La Carte restaurants were excellent (shame you can't do a 5th night with the Oriental Soup, the Fish Starter, the Greek main course and the Italian dessert!) and the breakfasts were fab, especially in the beach restaurant. The only complaints was a one week rotation on the menus where they really should have two week (we were there for 9 nights). Also there was far too much pork on the grill and not enough lamb or beef. As for the staff, almost all of them were polite and happy. Yes the odd one looked a bit knackered but they have been on the go, continuously, since May and they can sense their pending break. The reception staff were always happy to help and advised us on various matters. The Permanent Smile Lady in the Beach Hamburger Bar should be employed by anyone in the sales industry. She is wasted being run off her feet serving multi-coloured slush to an endless stream of kids. Our room (645 - dead centre of the complex, away from any noise etc) was a tad old fashioned and a bit shoddy but the bed was comfortable (6 foot 4 son did struggle in the single one to be honest) and the shower was excellent. Good towels and shampoo too. The TV could do with more English channels. The Germans seem to have an awful lot more than the Brits. The entertainment was great. Volleyball twice a day and football. Lots of keep fit classes not to attend. The shows were also good despite the animation team looking completely worn out. The free pedalos and canoes were great fun and the cowgirl running it was delightful with her slight stroppiness. The place was full of kids and toddlers but it is so massive that it didn't matter. I found the smokers more of a problem. They should have their own areas and smoking should be banned in all restaurants even if outside. The drinks were great and ease of access to them a big bonus. Perhaps the bars shut a half an hour too early but really no big deal. One thing that they do need to do is heat at least one of the pools. They are blinking cold by mid October, due to the cooler nights, and it was tough getting in them. They could even extend the season with warmer pools. The seas isn't much warmer, due to it being fed by natural springs from the mountains allegedly. In saying that the water was translucent so snorkeling (with gear borrowed from the water sports centre) was excellent. Lots of colourful fish and spider crabs. Some spotted turtles supposedly. Finally, the building works. Dust didn't seem to be a problem at all and the noise was minimal. Our room position certainly helped but we didn't hear anybody complain. And this was with works on both sides of the complex now. I can't see either of them being finished come the spring. And get the public bus to Malia and walk back. 3 miles of wall to wall tavernas, bars and shops makes it a great walk back. Stalis is fun to walk to and back from the hotel as is the outskirts of Hersonissos. Those with young kids will like the Star Beach Water Park there which appears to be free to all, with a charge made for the large waterslides. One last comment about the WiFi. The hotel really needs to provide it for nothing. The 3G signal is very weak in and around the complex so the standard answer telling us to use it doesn't really hold true. I am also suspicious of the lack of bandwith excuse as you can pay extra and get superfast. This would not be available if there were bandwith issues.

on via Tripadvisor.com

We stayed at Nana Beach Hotel in August/September 2017. Pros: Wide range of food Lots of pools Friendly staff Nice rooms Large site Cleanliness of room Towel exchange system Access to food (lots of snack bars) Restaurant selections Kids club Entertainment Nice little church on site Cons: No lifeguard at pools Smoking around dedicated child's pool and play areas. We don't smoke and don't expect to have our children subjected to second hand smoke in a dedicated child area. Sunbeds were sometimes an issue despite a sign saying not to reserve these. Overall this was a lovely complex with plenty to offer families.

Hotel Reputation Management.