Year after year they surprise us with their Hospitality and welcome feeling.Thanks to Constantina , Bella and other manager with their teams for the efforts and supports to create a fantastic holiday for Us.We are coming back.

⭐⭐⭐⭐½ (4.5/5) We had a very pleasant experience at Restaurant Artemis during our stay at Nana Golden Beach. The biggest strengths of this restaurant are definitely the outstanding service, cleanliness, and hygiene standards. The entire team was always friendly, attentive, and professional. We would especially like to recognize Carmen, Kiamos, Froso, and Thanhsis, who made every visit enjoyable with their warm, welcoming, and competent service. The food selection was very good, offering plenty of variety for different tastes. The desserts were absolutely heavenly and became a highlight of our meals throughout the holiday. The only reason we are not giving a full 5-star rating is the atmosphere. As a family with two children, we found the restaurant a bit less appealing in this regard. Since it is located below ground level, there is no natural daylight, and it lacks the authentic Greek atmosphere that many visitors might expect. Additionally, it can get very crowded and noisy during peak times. The high ceilings create a hall-like feeling, which amplifies the noise. In terms of ambiance, we personally preferred the à la carte restaurants. However, when it comes to service, friendliness, food quality, and hygiene, the main restaurant truly deserves great praise. Overall, a highly recommended restaurant and a great part of our holiday experience.

Unser Aufenthalt im Nana Golden Beach Premium Resort war von Anfang bis Ende einfach außergewöhnlich. Dieses Hotel ist ein wahrer Traum und gehört ohne Zweifel zu den schönsten Resorts, die wir je besucht haben. Die gesamte Anlage ist hervorragend gepflegt, geschmackvoll gestaltet und bietet alles, was man sich für einen perfekten Urlaub wünschen kann. Es fehlt wirklich an nichts – jeder Wunsch wird mit großer Freundlichkeit und Professionalität erfüllt. Besonders hervorheben möchten wir das gesamte Team an der Rezeption. Schon bei der Ankunft wird man herzlich empfangen und fühlt sich sofort willkommen. Das Team ist stets hilfsbereit, kompetent und engagiert, den Gästen einen unvergesslichen Aufenthalt zu ermöglichen. Ein ganz besonderes Dankeschön gilt jedoch Elena. Ihre Herzlichkeit, Freundlichkeit und ihr außergewöhnlicher Einsatz verdienen höchste Anerkennung. Elena nimmt sich für jeden Gast Zeit, geht auf individuelle Wünsche ein und macht selbst scheinbar Unmögliches möglich. Man spürt, dass ihr das Wohlbefinden der Gäste wirklich am Herzen liegt. Dank ihrer Aufmerksamkeit, ihrer Professionalität und ihrer positiven Art haben wir uns während des gesamten Aufenthalts bestens aufgehoben gefühlt. Ein großes Kompliment an das gesamte Hotelteam für diesen erstklassigen Service. Wir kommen mit Sicherheit wieder und können das Nana Golden Beach Premium Resort uneingeschränkt weiterempfehlen. Vielen Dank für einen unvergesslichen Urlaub!

The hotel is simply wonderful! The rooms are spotlessly clean, the location is beautiful, and the water park is absolutely brilliant for children of all ages. The food is exquisite and incredibly fresh. This is definitely the best hotel in Crete we have stayed in, and we have visited quite a few! What truly sets this place apart, however, is the people. From the moment you walk in, you are greeted by Angelina’s smile—she is the most wonderful person to welcome you and is incredibly helpful. Another person who charms you with her hospitality and genuine willingness to help is Diana. And Konstantyna from Thallasa - she is amazing ! But out most important words of thanks must go to the Reservation Manager, Eva. She literally saved our holiday when TUI let us down. This level of service is rare. We highly recommend it!

We are eight times returning guests. That really should say it all. We return because of the wonderful hospitality we receive from the dedicated staff who work at this hotel. Thallassa restaurant is really welcoming and Konstantina Haris Kostas and the wonderful Maria and the rest of the team are so efficient and friendly. My preferred drink is on the table as soon as we sit. We are greeted like old family friends from the start of our holiday to the last day nothing is too much trouble. Lunchtime pizza in thallassa are fabulous. Can’t recall the ladies name but she was so friendly and always a smile and a nice greeting. The specialty restaurants are always very good, again with staff who remember us from previous visits Our room this time was a lovely sea / pool view cleaned and re stocked daily. Little problem with the door one day but was soon resolved by management. Lovely pools with plenty of fresh towels but too many people reserving beds and not using them whilst later in afternoon. Perhaps someone can resolve this. Fresh melon and ice cream brought to your sunbed is a lovely touch though not as frequent as previous years when savoury snacks were available too. The bars are all well stocked with premium spirits and house wine is really good as well as the cocktail menu. My only suggestion would be to get some fresh entertainment in the evening as there is only so many times we can watch the magic show and the drifters.(definitely last three years). Maybe something a little bit more grown up. The African act was very good though we really enjoyed that. Plenty of bars to choose from some quieter than others but overall another great experience. We will be returning next May for our ninth visit. Well done to everyone involved. Fabulous resort and staff.

One of the best vacation experiences we’ve ever had. My girlfriend and I stayed at this hotel in early June, and the trip exceeded all expectations. In fact, we were so impressed that we’ve already booked a private villa on the property for next year. It’s honestly hard to point out any downsides. The service was outstanding. The staff truly go above and beyond to make guests feel comfortable. No matter what we needed, everything was handled quickly and professionally. Communication was smooth as well, since the team speaks excellent English and is always approachable. Cleanliness deserves a special mention. The entire hotel was impeccably maintained, and you could really see the attention to even the smallest details. The location is also a big plus. It’s convenient for trips to Heraklion, and Agios Nikolaos is close by, making it easy to explore the region. We spent 10 amazing days here and enjoyed every single one. This place gave us unforgettable memories, and we are already looking forward to coming back again.

Wir haben das Vergnügen, unseren Urlaub im Nana Golden Beach Premium Resort in Chersonissos zu verbringen, und können dieses Hotel uneingeschränkt weiterempfehlen. Die gesamte Anlage ist wunderschön gestaltet, sehr weitläufig und gepflegt. Überall gibt es etwas Neues zu entdecken. Die zahlreichen Pools, Restaurants und Unterhaltungsmöglichkeiten sorgen dafür, dass jeder Tag abwechslungsreich und spannend ist. Langweilig wird hier garantiert nie – das Angebot für Gäste ist beeindruckend vielfältig. Besonders hervorheben möchten wir die ausgezeichnete Gastronomie. Das Hauptrestaurant Artems bietet eine riesige Auswahl an hochwertigen und abwechslungsreichen Speisen. Die Qualität und Vielfalt der Gerichte haben uns jeden Tag begeistert. Was dieses Resort jedoch wirklich außergewöhnlich macht, sind die Menschen, die dort arbeiten. Die Freundlichkeit, Herzlichkeit und Professionalität aller Mitarbeiter sind bemerkenswert. Man fühlt sich vom ersten Moment an willkommen und bestens aufgehoben. Ein ganz besonderes Dankeschön geht an Carmen und ihre großartigen Teamkollegen Froso, Kiamos und an unsere Kellnerin Fani. Sie haben uns jeden Abend mit einem herzlichen Lächeln begrüßt und unseren Aufenthalt zu etwas ganz Besonderem gemacht. Ihre Aufmerksamkeit, Fürsorge und ihr Engagement sind wirklich herausragend. Sie kümmern sich liebevoll um die Gäste, erfüllen nahezu jeden Wunsch und schaffen eine familiäre Atmosphäre, in der man sich rundum wohlfühlt. Die Betreuung im gesamten Hotel ist erstklassig und trägt maßgeblich dazu bei, dass man sich wie ein geschätzter Gast fühlt. Vielen Dank an das gesamte Team des Nana Golden Beach Premium Resort für diesen wunderbaren Urlaub. Wir kommen sehr gerne wieder und können dieses Resort jedem empfehlen, der einen erstklassigen, abwechslungsreichen und erholsamen Aufenthalt auf Kreta verbringen möchte.

Bonjour, superbes vacances, tout s'est très bien passé, nous avons très bien mangé les buffets sont de très bonne qualité. De très bons restaurants de spécialité le soir. Et le personnel au top du top. Merci à Carmen pour avoir parlé français et son niveau est très bon. Kiamos , du restaurant Artémis s'est très bien occupé de nous du début à la fin. Encore merci.

Очень хороший отель , еда превосходная персонал вежливый, если какие то проблемы сразу все решается. Для детей очень много развлечений .Нашей фамилии очень понравилось. Приедем еще раз. Советуем посетить этот отель.

Хороший семейный отель! У нас с семьёй было 10 дней и они пролетели незаметно для нас, изучая территорию, наслаждаясь ресторанами, бассейнами и прекрасным пляжем. Нас встретила невероятная Гест Релейшн и стала нашим проводником за эти дни. Спасибо за приятный отдых!

Wir haben eine fantastische Woche mit unserer Familie in diesem Hotel verbracht, und unsere Erwartungen wurden in jeder Hinsicht übertroffen. Schon bei unserer Ankunft wurden wir vom gesamten Team herzlich empfangen. Die Freundlichkeit, Professionalität und Hilfsbereitschaft aller Mitarbeitenden haben dafür gesorgt, dass wir uns vom ersten Moment an wohlgefühlt haben. Der Service während unseres gesamten Aufenthalts war einfach hervorragend. Besonders hervorheben möchten wir das gastronomische Angebot. Das Essen war ausgezeichnet und sehr abwechslungsreich. Unser absolutes Lieblingsrestaurant war jedoch das Meat In. Dort haben wir nicht nur hervorragende Fleischgerichte genossen, sondern auch einen erstklassigen Service erlebt. Für alle Fleischliebhaber können wir dieses Restaurant zu 100 % empfehlen. Auch das Unterhaltungsprogramm war beeindruckend. Die Abendshows waren spektakulär, insbesondere *The Greatest Showman* und die *Fire Show*, die uns wirklich begeistert haben. Tagsüber gab es eine große Auswahl an Aktivitäten für jedes Alter und jeden Geschmack – von entspannenden Yoga-Einheiten am Morgen bis hin zu sportlichen und abwechslungsreichen Freizeitangeboten. Besonders viel Spaß hatten wir beim Wasserball, einer Sportart, die wir zuvor noch nie ausprobiert hatten. Unsere Kinder waren begeistert. Ein großes Lob geht dabei an Hamid und Alejandro, die mit ihrer freundlichen Art, ihrer Motivation und ihrer hervorragenden Organisation maßgeblich dazu beigetragen haben, dass alle Teilnehmer Spaß hatten und gerne mitgemacht haben. Unsere Tochter wollte ihre Schwimmtechnik verbessern, da sie dabei noch etwas unsicher war. Dank Sofía hat sie enorme Fortschritte gemacht und viel gelernt. Zu unserer Freude sprach Sofía außerdem Deutsch, was die Kommunikation sehr erleichtert hat und unserer Tochter zusätzliches Vertrauen gegeben hat. Ich selbst habe außerdem an einem HIIT-Kurs mit Alejandro im Fitnessbereich teilgenommen. Man merkt sofort, dass er sehr kompetent ist, viel Erfahrung mitbringt und seine Motivation auf die Teilnehmer überträgt. Das Training hat großen Spaß gemacht. Zusammenfassend würden wir dieses Hotel mit 10 von 10 Punkten bewerten – insbesondere für die Vielfalt der Aktivitäten, den exzellenten Kundenservice, die Sauberkeit der Anlage und die hohe Qualität des gastronomischen Angebots. Wir hatten eine wunderschöne Woche mit der Familie und werden definitiv wiederkommen. Vielen Dank an das gesamte Team für einen unvergesslichen Urlaub!

Extrem große, saubere und moderne Anlage und das Personal war nicht nur sehr freundlich, sondern auch sehr gut organisiert. Auch das Essen hat nie enttäuscht und alles hat excellent geschmeckt.

Fantastic family holiday! The hotel grounds were beautiful and extensive, with so much to do. Our toddler absolutely loved the splash park, soft play area and indoor play centre, which was perfect for escaping the sun for an hour. There was even a children’s cinema. There were plenty of sporting activities available and lots of different pools, which made it easy to find a change of scenery throughout our stay. The staff were exceptional. Every single person went above and beyond to help, so it’s difficult to name anyone in particular because they were all fantastic. At one meal, I started getting a highchair myself and a member of staff immediately said, “No, you’re on holiday, we’ll do it.” That really summed up the level of service we received. The food was good overall. One thing we particularly appreciated was that, despite being all-inclusive, it didn’t have the typical “school dinner” feel that some buffet restaurants can have. Most of the food was served from behind counters by staff, which felt much more hygienic and meant there weren’t children helping themselves or touching food items. There wasn’t a huge amount of choice specifically for our toddler, but she was able to eat items from the main buffet and particularly loved the chicken nuggets. The à la carte restaurants were excellent and provided a welcome change from the buffet, which may have felt a little repetitive otherwise. Again, the staff went above and beyond and really made the effort with our little girl. We originally booked Nana Royal but were moved to this hotel as Nana Royal was not yet complete. Our room was on the smaller side for a family with a toddler and felt quite snug once the travel cot and pushchair were set up. We also had a flight of stairs to navigate every time we entered or left the room, which wasn’t ideal with a pushchair and an active toddler. I was also a little anxious about the balcony height and the fact our daughter could access the door leading to the stairs. I’m sure the hotel would have moved us had we raised these concerns, but after arriving at 2am and unpacking everything, it felt like too much hassle to move once we realised the issues. The room minibar was stocked on most days, although not every day. It contained soft drinks such as Coke, Fanta Lemon and Fanta Orange rather than alcohol. A lovely touch was the fresh melon and ice cream delivered around the pool each day. The only negative during our stay wasn’t related to the hotel itself. Unfortunately, on a few occasions we witnessed a German couple being quite rude and disrespectful towards the staff, expecting tables to be cleared almost immediately after guests had left. This was disappointing to see, particularly as the staff worked incredibly hard throughout our stay and consistently provided excellent service. Overall, we had a truly wonderful stay. The fantastic facilities, beautiful surroundings and outstanding staff made for a memorable family holiday, and we wouldn’t hesitate to return.

We last visited the hotel in 2018 and since then there have been a number of changes and improvements. It's about an hours coach transfer from Heraklion - we booked a taxi transfer on the outbound journey and this whisked is there in 20 mins which after a 2 hour delay was just what we needed The reception welcome was superb and a golf cubby car escorted us and our luggage to our room. The room was very modern with a very comfortable bed, effective air conditioning and beautiful bathroom/ shower. Complimentary gowns/slippers and stocked mini bar. The waterpark is superb for children and adults alike The food options are still very good although we though the a la carte restaurants were not as good as in 2018 in terms of quality of food. The tennis centre (fees required) were too notch and we enjoyed a game of tennis in the US Hard court overlooking the sea. Theres also a superb indoor pool (fee applies and adults only) however this would be very useful for wet days The main restaurant is now below ground with a very large choice - however now each food station has a staff member who placed the food on your plate. This probably meant we were less likely to try new things however it did not detract from our holiday. However we travelled with my sister who had 2 young children and this approach made things more difficult. The evening entertainment and daily programme were still good and there is karaoke every evening We used the free pedalo and had an afternoon on the sandy beach The staff were all very helpful and friendly throughout our stay The Crete drainage system is still not great so you could not put toilet paper down the toilet - instead it needed to be bagged and binned. Overall an excellent resort - I would say it has evolved to be much more for families than couples given the number of children we saw and with a kids club / splash park this would be a superb place to holiday for families As we are looking for couples holidays now our child has grown up to adulthood we will probably not return to the hotel - but we certainly would recommend it to anyone planning on going.

Nana Golden Beach Hotel, in Crete. I visited here with my family on 21st May 2026 for a week, all inclusive. The hotel is generally to a high standard, and that the overall experience was positive. Highlights were the lovely pools, and the amazing water park, which had incredible slides. The room was nice, with a particularly decent bed. The room was furnished to a good standard too, and the rainfall shower was really nice to use too. It was a bit of a shame that the only UK television channels available were poor, and not really watchable (not that you spend hardly any time in the room, but that still could be improved). We booked a private taxi transfer from the airport, which was about 30 minutes. Check in was great, we were welcomed by a very friendly lady, and given a cold glass of bubbly, which was a nice touch. The hotel also has free golf buggies driven around the resort which you can use if you want. - Our bags and us were taken from reception to our room after check-in, which is a great start. All of the pools are decent, although not all are heated so you do need to brave getting in, but once in, they are not too bad. Food - Overall the food is to a good standard, and the main buffet restaurant is massive, with so much choice. My only criticism is that everything is served to you by the staff, you can NOT help yourself to anything. You do get used to it, but it can be frustrating when you only want a small amount of something (or perhaps a larger portion) as the server basically decides what amount to give you. You often end up with a plate of either too little, or too much of some food items. As someone who has travelled to countless all inclusive hotels, I really didn't love this concept of being served. You may like it, but it is worth being aware of. The a-la-carte restaurants are all full waiter service. You get three bookings per week stay. - These all book up way too quickly on the app. You can visit the restaurant booking desk, open daily, and ask to book that way, but you are often only able to book the late evening slots. We ate at the Meat-Inn, and Azzuro (the Italian). The Meat-Inn was a poor experience. The service was manically rushed, most of our food arrived in one go, and the steak was ordered medium, and turned out rare. Azzuro on the other hand was fantastic. The venue of this restaurant is magnificent, overlooking the sea. The service here was decent, and the food perfectly cooked. This was the highlight of the week food wise. Entertainment. A mixed bag, but lots of choice and there were some really fun nights out. The shows run by the hotels own entertainment teams were pretty badly done if I'm being honest. They do their best, but they are all young kids who just aren't talented enough to get away with a west end type show. The family circus show, and the African dance group were both brilliant. These two were stand out and we loved both of these nights at the hotels amphitheatre. If you prefer something lighter for the evening, there are other singers and musicians playing in other parts of the hotels and around some of the bars. Trips - We did the 4x4 Island Tour. - This was possibly the best trip we have ever done. Our driver, Stavros, was superb. So much fun and so knowledgeable of the island. I would highly recommend this trip. - Lets just say, the guy with the goat farm was bonkers, the views are breath-taking, and the food was divine. Overall, a lovely hotel to stay at. I can see why it garners such high scores on TripAdvisor and rightly so. Definitely a decent hotel for families with young children. The water park is a big bonus. - The food being served to you at the main restaurant is not to my liking, but not a deal breaker. Oh, and the drinks, they were actually to a good standard. Ask for what you like and they will make it for you. And if you want wine by the bottle, just ask too. My score, 8 out of 10

We had an amazing time at this hotel and couldn’t have asked for a better holiday. The hotel itself was beautiful, very clean, and the staff were always friendly and welcoming. The facilities were excellent, and there was plenty to keep both adults and children entertained throughout our stay. A special mention goes to the animation team, who were absolutely fantastic and worked so hard to make every day fun and enjoyable. In particular, Hamid was outstanding. He made our children’s holiday extra special with his energy, enthusiasm, and kindness. They loved taking part in the fun pool games and archery activities that he organized, and they looked forward to seeing him every day. Thank you to the whole team for creating such wonderful memories for our family. We would highly recommend this hotel and would love to return in the future!

Zeer vriendelijk en goede service. Mooi resort

The staff here are something special We came as a family of four and from the moment we arrived, the team at Nana Golden Beach made us feel genuinely looked after. Every request was met with a smile and nothing felt too much trouble. The little touches really add up — unlimited beach towels, sunbeds available without the early morning scramble, and iced water bottles delivered right to you wherever you settle. There’s a perfect spot for everyone too, whether you’re a sand, sea view or pool family. The main buffet is beautifully presented behind glass fronts with full table service, which feels so clean and thoughtful — and the sheer variety of à la carte dining options is something else entirely. In a world where customer service can feel transactional, this place is a reminder of what real hospitality looks like. The resort is stunning, but it’s the warmth of the people here that will bring us back. Highly recommend for families. ❤️

Wir hatten eine wunderbare Zeit im Nana Golden Beach. Die Anlage hat für uns keine Wünsche offen gelassen, die Mitarbeiter waren freundlich, die Zimmer sauber, das Essen sehr gut. Besonders wohl gefühlt haben wir uns im Thalassa, wo u.a. Konstantina und Maria einen tollen Job machen und uns trotz hohem Stresslevel zu den Stoßzeiten stets herzlich zum Frühstück und zum Mittagessen empfangen haben. Ein weiteres Highlight war für uns das Yoga und Kinderyoga bei Sophia, die sowohl für die Erwachsenen als auch fürs Kind ganz besondere Momente schaffen konnte. Danke dafür, wir werden wiederkommen!

Wir waren so zufrieden mit dem gesamten Team und dem gesamten Ambiente. Jeder hier war einfach unglaublich freundlich und zuvorkommend.