2nd visit to the Nana and wonderful again. Allocated super room facing main pool ,perfect location. No problem at all getting sunbeds ,there are plenty around the pools,on the rocks or on the beach. Fun ,energetic atmosphere if you want it or or total relaxation. Staff work extremely hard. Special thanks to Aria in reception, Daniella at the pool bar, Maria, Georgios, Vasso,Iraklios and Tomas in the restaurants. Pedro and the team were good fun ,working hard to entertain everyone. Food in the al a carte restaurants was very good, our favourite being the new Asian cuisine. The disco bar was also a great new addition to this beautiful cretan village. Thankyou Nana Beach for a superb holiday. One little thing to make it even better would be better quality drinks in the bars and glasses for drinks at the pool bar for the adults (other hotels do have glasses) Wine was ok in the restaurants but awful in the bars.
Most talked about:Hotel Overall
Most satisfied with:Bar staff
Hotel Overal90/10090/100Family & kids friendly is excellent.Animation, entertainment, nightlife, music is nice.Atmosphere, friendliness is nice.“good fun” “toll für Kinder” “aqua aerobics” “evening shows”
Facilities93/10093/100Swimming Pool is excellent.Great Hotel age.Terrace is excellent.“pool bar” “main pool” “pool area” “adult only pool”
Cleanliness91/10091/100Guests are very happy with the Overall CLEANLINESS.Guests are very happy with the Room cleanliness.Bathroom cleanliness is good.“good sized bathroom” “Tisztaság” “Hygiëne” “views Cleaned”
Room87/10087/100Room size is excellent.Bathroom is good.View is nice.“quiet area” “nice surprise” “sea view” “Gäste”
Food & Drinks89/10089/100Great Breakfast.Great Dining experience.Pizza, Pasta, Salads, Snacks, etc can be improved.“snack bars” “la carte” “bottled water” “Frisch gepresste”
Staff & Service90/10090/100Great Staff friendliness & competence.Guests are very happy with the Service.Guests are OK with the Reception.“Staff work” “staff work” “Friendly staff” “Freundliches Personal”
Price83/10083/100Average value for money.Food & drinks price is nice.Food price is nice.“Essen Das Essen” “Familien das Rundumpaket” “kostenlos essen und trinken”
Location91/10091/100Night life & dining is acceptable.Shopping is excellent.Distance to beach is excellent.“cretan village” “buffet restaurants” “mini market” “golf cart”
Internet77/10077/100Dissatisfactory Wifi price.“WLAN kostenpflichtig” “Safe und W-Lan kostenpflichtig” “Kostenpflichtiges Internet”
Visited this hotel for a weeks holiday in September with my daughter and best friend for what we thought would be a quiet chilled holiday. Although the hotel is very well positioned and has everything needed it was inundated with children. I know there is a children's pool and family accommodation so we expected children to be there but they were allowed in every restaurant, bar and pool area, even at 11o'clock at night in a disco type bar when the notice stated over 14's only. I know it isn't the hotels responsibility to ensure children are in bed by a certain time but in my opinion the best thing the hotel could do is have an adult only pool area and an adult only restaurant there is ample space for this but also ensure people adhere to it. Although this may sound like I am anti children that isn't the case at all we just didn't expect as many children this late in the season and the hotel wasn't advertised as such. Having said this we had a lovely week the food has a great choice and quality but an area for adults only would have made it perfect.
Schönes Hotel mit wunderbarer Gartenanlage, ideal für Familien mit Kindern. Die vielen Pools und Verpflegungsmöglichkeiten bringen Abwechslung, das Animationsteam ist mit Freude bei der Sache.
Just returned from nana beach having spent a lovely week there with my husband and grandson age 6 Check in was quick and friendly,we were then taken to our room by a golf buggy so no lugging your suitcases about which is good as the resort is very spacious and on your departure they will also collect your suitcases at your request. Our room was seafront and had gorgeous views and terrace/garden and was spacious enough for the three us, spotlessly clean,and equipped with everything you would need fridge,air-con,tv,hairdryer in bathroom. The food in the buffet restaurant was plentiful and you could always find something to eat even my grandson who is a very fussy eater.Theres numerous a la carte restaurants but I cannot comment on them as we did not use them but we did here good reviews about them. We spent most of our time on the beach which is a lovely bay and safe for children to paddle in as the water is very calm.We always had lunch at the beach bar and Konstantina was very friendly and always served you with a smile and worked very hard.We also used the pool above the beach it was quieter than the main pool. There was plenty of entertainment during the day and evening, we specially enjoyed the Greek night by the swimming pool . There is plenty of choice for drink and the cocktails are nice specially from the main bar a special mention to giannis who was always very friendly and made the best drinks.The disco bar is also very good. Prior to arriving at nana beach I was concerned about the building work but I can confirm that during our weeks stay the building work did not bother us and did not spoil our holiday in any way.I did email the hotel prior to arriving to request a room in a quiet area which they did fulfill and we were given a seafront room which was very quiet and was away from any of the construction work.We went to the beach everyday and you could hear it now and then but I thought it to be quite minimal. A very family orientated hotel that is very clean and in a lovely location.
We arrived at Nana Beach on the 14th September quite late due to our flight being delayed. Check in was quick and efficient and we were driven to our room in a golf buggy. They put on some cold meats and bread rolls in the restaurant near the reception (Athina) as we had arrived late which was a nice surprise since we had been travelling what seemed like all day. Rooms are minimal but adequate with a small balcony. The layout of the resort is great and gives you a feel of a "cretan village". Everywhere is clean and tidy and the grounds and gardens are well kept. The animation team are amazing, although we had no children with us we thoroughly enjoyed their daily antics around the main pool and also the evening shows. We visited two of the al a carte restaurants, first we visited the Asian (Nami) where we were a little disappointed with the staff as they were too busy arguing with eachother than paying attention to their customers; however we enjoyed the food. We visited the Italian (Firenze) on our last evening where we found the staff really friendly and welcoming, the food was lovely too. We eat in both buffet restaurants (Athina and Thalassa) where the food was to a good standard. We also visited the snack bar Poseidon and the pool there was more relaxed than being round the main pool. All staff work incredibly hard to ensure you have a lovely time although some of them need to smile more :) The on site shop is well equipped however like mentioned before the lady in there needs to improve her customer service skills. All in all a lovely relaxing holiday with good food and far too many cocktails. (Room 308)
Main activity in the morning (early) HUNTING A PLACE ON THE BEACH OR POOL!! The beach is public. The reception staff give the impression you are not wellcomed. The food- very good The room - very good The resort - wonderful the bars - very good staff in the restaurants - perfect
Sono stata al Nana Beach Hotel insieme a mio marito e alle mie due bimbe di 8 anni nelle ultime due settimane di Agosto. Devo dire che tutto quello che si legge (purtroppo le recensioni più interessanti sono in Inglese) in merito a questo Hotel corrisponde al vero. Ottima l'accoglienza alla reception benché fossimo arrivati quasi a mezzanotte, possibilità di cenare senza problemi. La camera assegnata, dopo una prima notte in un'altra camera che ci hanno poi cambiato prontamente, era perfetta, sempre pulita e molto accogliente. Nonostante l'hotel ospiti veramente un numero di persone molto elevato, tutto fila liscio: nessuna coda particolare o tempi di attesa nei ristoranti a buffet. La qualità del cibo è molto buona, sempre varia e ricca di piatti internazionali (non vado all'estero per mangiare Italiano, pertanto apprezzo molto quando la cucina è di buona qualità anche se non prettamente Italiana). Le piscine sono molte per cui un posto lo si trova sempre. E' vero che spesso i lettini vengono occupati al mattino e restano così tutto il giorno, ma questo capita ovunque !!!! Una nota particolare alla simpatia dei baristi del bar principale, sempre pronti ad accoglierti con un sorriso. L'all inclusive di questo Hotel è veramente totale !!! Si mangia e si beve di tutto e tutto il giorno .... Nota di merito anche ai ristoranti à la carte: noi non abbiamo provato quello di solo pesce, ma gli altri 3 sono super !!! L'animazione è forse l'unico aspetto che va sottolineato perché non essendo fatta da un tour operator Italiano, è molto meno presente rispetto a quella di un Alpitur ad esempio. Le varie attività sono organizzate alla piscina principale e se uno vuole partecipare basta recarsi lì. Anche il mini-club è funzionante sebbene la maggior parte dei bimbi sia straniera (vi è comunque un'animatrice che parla Italiano). Gli spettacoli serali sono stati sempre carini e divertenti. Il mare è bello ma raccomando di portarsi scarpette per le rocce in quanto il fondale è molto roccioso. Nel complesso abbiamo trascorso 12 bellissimi giorni di vacanza e mi sento di consigliare il Nana Beach !
We are so pleased that we came back again to Nana Beach for our fourth visit. As usual ..... excellent and very friendly service, spotlessly clean, fantastic gardens, perfect sea view room, beautiful resort with a village feel, gorgeous sea views, wide variety of pools and beach locations, great choice of a la carte and buffet restaurants, high food quality, really friendly bar service at the Panorama with stunning views. If you are looking for somewhere of high quality without it being too pretentious Nana Beach hits the spot. Good location to discover other places in Northern Crete as well. Thank you to everyone at Nana Beach, we're looking forward to seeing you all again soon. Can’t wait for our “annual battery recharge” in 2018 !
Sehr schöne, weitläufige Anlage mit größtenteils sehr freundlichem Personal. Sauberkeit des Zimmers eher mäßig...
Family of four with a 13 and a 10 year old. We went at the end of July. The resort is lovely and very well laid out. Lots of greenery and flowers. The pools are lovely and plenty of variation. We saw a number of the evening shows - all were great fun (the variety evening put on by the animation team was very funny). Our room was fab, quite close to the main bar but not too noisy (only one night was noisy which was the Greek night by the pool - this went on until around 1am and was very loud). We borrowed the pedalos and tried paragliding - all very easy to arrange. We also tried sub-aqua in the pool (next time we'll go out in the sea!) and daughter went to the 'mermaid school'. There was the normal lounger 'booking' with towels - why do people do that - but wife always found a lounger, and it was quieter later in the afternoon. Staff were very friendly and arranged pick ups for local attractions for us. What made the holiday was the food - it was excellent! Breakfast very good but the evening meals, both in the buffet restaurant and the themed ones (we did them all except the Italian) were fantastic. Lunch was nice too - snack bar food not quite as plentiful as other places though. Although it's a big resort with quite a few people staying there, it never felt overly. We'd definitely go back.
We are currently sat outside our room 701 with a few hours to go until we go home feeling sad... this holiday is been wonderful, the setting and grounds are immaculate our room is cleaned every day and bed made, the food is wonderful too we ate at all 4 ala carte restaraunts and enjoyed them all it felt like we were on a night out away from the hotel, drinks were good especially the cocktails there is plenty of space to relax without feeling overcrowded we opted for the rock platforms by the sea as it was quieter, if you want to be in the thick of it there are so many activities we didn't partake we just wanted to relax and that we did! All the staff go above and beyond apart from the lady in the mini market, very rude always sat down and never ever smiled! We are coming back next year for our 15th wedding anniversary and we never go to the same place twice so this speaks volumes for us! Thank you nana beach for a wonderful holiday, can't wait to see you all again next year xx
Well where do I start, From the moment we arrived we were greeted by friendly and helpful staff, We arrived very late at night(1.30am) but were asked if we were hungry/thirsty as they would get us food and drink from the restaurant (which was shut). Very nice gesture and very much appreciated after a delayed flight. FOOD The hotel has 4 a la cartes and two main Buffett restaurants ,there was always something to eat for me or my two children(8&6),they are very fussy but always found something from chips and pasta to pizza. during the day they have several snack bars,our favourite was the beach bar as it's by far the best! Best cheese burgers ever!!! You have so much choice so will not go hungry ,also during the day there is cake at the snack bars and ice cream which you can help yourself. The cocktails are also the best Iv ever had in an all inclusive
Just returned after a week for my step daughters 21st. First room we stayed in 401 was directly under main buffet restaurant so we were woke up at 6am with chairs moving and staff laughing, after requesting to move we put in 367 right next to the construction works which to be honest was not too bad. Food at this hotel is fantastic lunch was always different midnight bar was the same and the a la carte restaurants were All brilliant. Drinks were of good quality and for once my Hubbie didn't get fed up of the beer. Disco bar is a nice touch too. Animation team worked hard we did the aqua aerobics every day. All in all great holiday , hotel spotless and week maintained. Gave 4 stars as a few things could be improved , we had a family room but only 2 chairs on balcony, not once were our glasses changed in the room and again we only had 2. Reserved sun beds everyday. Also some of the staff were a bit rude especially at reception.
We absolutely loved our week here, stunning setting, so many places to choose from for sunbathing or relaxing. Friendly staff, smartly dressed and helpful. We dined at all 4 al a cartes, delicious. We found the buffet restaurants varied with lots of healthy fresh options which we like. Lots of facilities available and activities to join and well equipped gym (take your own music, towel and water). For us Nana Beach ticks all the boxes and for that we have made very fond memories and we thank you.
Hotel was great from the start, reception staff polite and all spoke atleast three languages, hotel clean, food excellent, facilities were superb animation team were the best, especially aaron who excelled in everything he did. From the bar staff to the cleaners, everyone was polite and usually happy to see us, apart from when we were caught swimming at 2 in the morning, twice but even then they were polite but firm. Would recommend to anyone.
Wir waren zum 2. mal in Folge im Nana-Beach. Tolles Hotel, die Größe selbst merkt man kaum. Zimmerwunsch wurde so gut es ging erfüllt, leider lag jedoch unser Zimmer direkt an der angrenzenden Großbaustelle (viel Lärm und Dreck/Staub). Gewünschter Zimmerwechsel ohne weitere Probleme und anstandslos möglich, vielen Dank hierfür. Sehr gute A-la-Carte-Restaurant, sehr zu empfehlen, Personal äußerst freundlich und sehr zu vorkommend. Thalassa-Restaurant: auch tip-top. Bei Stoßzeiten kurze Wartezeit, was aber wirklich nicht tragisch ist. Flinkes Personal (großes Lob an Thomas, Maria und Vasso und den morgendlichen Koch). Strandbar Nautilius: alle Daumen hoch für Konstanina. Immer freundllich und flink. DANKE. Imbiss am Pool im Garten: ebenfalls alles tip-top. Zimmerreinigung: sehr gut, da gibt es nichts zu beanstanden. Insgesamt ist das Personal sehr freundlich vom Empfang, über die "Koffermann", das Reinigungspersonal, Servicekräfte und und und.......... Zu Empfehlen ist auch die Autovermietung direkt im Hotel. Guter Service, attraktive Preise und tolle Ausflugstipps mit Anfahrtsbeschreibungen. Danke! Die erfolgten Renovierungen im Winter 2016/2017 sind sehr gelungen. Vielleicht ist es möglich, die Klimaanlagen in der Bar und der Disko nicht ganz so kalt einzustellen. Leider war es währenden unserem Aufenthalt fast nicht möglich sind dort aufzuhalten.
Der perfekte Urlaub mit Kind! Es fehlte uns an nichts. Wundervolle, saubere Anlage. Tolle Themenrestaurants. Danke für soviel Erholungsfaktor...
Vom Ausblick der Zimmer mit Meeblick, über den Service/ die Sauberkeit der Zimmer, die gepflegte, Parkähnliche Aussenanlage, und die Auswahl und Qualität der Speisen bis hin zur Aufmerksamkeit des Personals, es hat alles gepasst. Es war ein toller Aufenthalt!
Having just returned from our 3rd visit in 3 years to Nana Beach we are pleased to say that our expectations have once again been well and truly met; indeed once again booked for next year and it cannot come soon enough. As parents of 2 young boys one of whom has ADHD we find the hotel's layout and location to be secure and have been able to allow them more freedom than upon previous visits. The hotel itself is set out in a village theme with no buildings apart from the main reception rising above 3 stories, the flowers are lovely and it is a pleasure to take an early morning or late night stroll. This is an extremely busy hotel catering for up to 1,650 guests at any time but the fact that it has 6/7 separate swimming pools and a fantastic beach (with selective inclusive water sports) results in the resort never feeling crowded or over stretched. This is an extremely multi cultural hotel an over the years we take pleasure in the fact that we have met fantastic people from all over the world. Nana Beach offers a wide range of food options with 4 speciality restaurants and 2 buffet options. For the main restaurant trousers are mandatory for the gentleman, although the beach side buffet Thalassa offers similar food with a more laid back approach. All 4 of the speciality restaurants need to be booked and we would advise doing this on arrival as they get booked up very quickly. The seafood restaurant Posiedon was one that we had not previously tried due to having young children with an aversion to anything fishy but it turned out to be a real gem. The seafood soup really should not be missed and the chocolate sphere was to die for. Nami is a new addition this year that demonstrates that the hotel do not rest on their laurels and are constantly seeking to improve..... personally it was not to our taste, although the food was again cooked to a very high level. This year they have relocated the Italian Restaurant and it has lost some of its rustic charm although the food remains lovely. The option for the children could be improved as they loved the pizza last year. Last of all no visit to Nana Beach could be complete without a visit to Zorbas, their traditional Greek Restaurant. The food here is truly amazing but just be careful to make sure you are extremely hungry as they will not let you go until you are fit to burst. The lamb was absolutely gorgeous. So now we move onto the staff. Manolis on the Veranda Bar has been subject to some unfair reviews in the past and we would like to set the record straight. This guy is extremely friendly and once again welcomed us with open arms; he is especially good with children. Our sons love him to bits and the lunch time pizza he serves was a staple for them during our visit. At the swim up bar in the main pool Daniella whom we knew from last year has again been an absolute superstar, extremely friendly and easy to talk to and has a smile for everyone. Her understudy Paul who covered during breaks was equally charming and very chatty. In the main bar Giannis was a friendly and welcoming face everytime we appeared and requested drinks. The hotel also has a resident shop open 10 am to 10 pm and the staff are very friendly and remembered us from previous visits. Located within the hotel is a team of photographers who we have got to know over the years and are extremely accommodating and friendly and will cater for whatever type of photoshoot you require. The photos are professional in standard and would cost you a fortune in the UK and there is no obligation to buy, they will be set up outside the restaurant in the morning for you to view. Also on site is a jewellery shop where you can buy unusual and unique items in platinum, gold or silver that you would not acquire anywhere else and once again the staff are lovely. Nothing is too much trouble and the time taken by these ladies to ensure you come out with your ideal item is their priority. I bought a lovely silver olive ring which I love. And then there's The Animation Team - These guys are tireless and work so hard, never short of time to drop by and say hello. Three members of the team in Kids Club were especially good with our youngest son and due to his low confidence in making friends ensured his time there was a great one in buddying him up and introducing him to kids. Viktor, Sanda and Marina we salute you and you are worth your weight in gold. Kieran loved you all to bits. As for the adult team we had met Aaron and Pedro on a previous visit and knew what to expect ..... chaos and fun. Aaron even took time out to facetime our eldest son to wish him luck the week he took his SATs. This year there have also been some new additions Miriam was lovely and hope to see her next year. This hotel is one that doesn't sit back but tries to improve every year. Not everything is perfect but for a family or couples destination I cannot recommend it highly enough. Bring on 2018 Nana Beach we cannot wait !!
Just returned from 2 weeks at Nana Beach.all inclusive. After a mix up at check in ,they didn't have the rooms we asked for, and moving rooms 3 times we finally got to start our holiday. Nana Beach complex is built-in traditional Greek style village all whitewashed with no building more than 3 storeys high surrounded by beautiful flowers. It's right next to the sea with a lovely sheltered bay. There are 5 pools including an adults only and a children's also a small indoor in the spa. Lots of snack bars and help your self drinks and ice creams. A snack bar near the beach with a lovely lady serving food and drinks all cooked fresh. There are 2 buffet restaurants one where gentlemen have to wear pants for dinner and one more casual and open air with lovely setting next to the sea we preferred that one. There are also 4 Al a carte restaurants Asian, Italian, Fish and Greek all the food was good. We finally got the room we wanted over looking a pool the room was lovely i would highly recommend you upgrade to pool or sea view the garden view rooms are very small and dark with a small outdoor space if you like to sit out its not particularly good. There are 2 main bars serving drinks one supposedly a disco bar and the other a terrace bar. The hotel is very clean and in a beautiful location i would return but feel some of the staff, not all, need training in customer services.