Most talked about:Hotel Overall
Most satisfied with:Wifi price
Most disliked:restaurant & food
Hotel Overal82/10082/100relaxation can be improved.Family & kids friendly could be better.Animation, entertainment, nightlife, music is good.“spa center” “Last night” “spa facilities” “négatif”
Facilities86/10086/100Average Swimming Pool.Average common areas - lobby, lifts, launge, entrance.Guests are not happy with Hotel maintenance.“piscine n” “nice pool” “swimming pool” “spa area”
Cleanliness85/10085/100Overall CLEANLINESS could be better.Guests are OK with the Room cleanliness.Great Bathroom cleanliness.“Tisztaság” “whole time” “clean room” “Bath towels”
Room80/10080/100Bathroom is acceptable.Bed is acceptable.Guests are OK with the Room size.“nice view” “big rooms” “Möbel” “old furniture”
Food & Drinks82/10082/100Guests are OK with the Breakfast.Average Dining experience.Coffee is acceptable.“poor breakfast” “rich breakfast” “dinner time” “evening meals”
Staff & Service83/10083/100Average Staff friendliness & competence.Guests are OK with the Reception.Service could be better.“friendly staff” “polite staff” “first night” “reception lady”
Price86/10086/100value for money is nice.Food price is excellent.“good value” “cheap ham and biscuits”
Location87/10087/100Average Parking.Great Tours & excursions.Neighbourhood & area is acceptable.“long way” “couple of minutes” “hard day” “direct access”
Internet75/10075/100Wifi price is nice.“free WiFi connection in the entire hotel”
Nice spatious rooms, good ammenities. Great location. Good heating. - Very poor breakfast; cold food, messy serving, hidious coffee, not enough seating area. Very long checkout procedure. Poor acess to building.
Perfect location and wonderful hotel :-) - The water fountaine in front of the hotel is quite noisy - it would be better to switch it off at night :-)
Good food and location - Pool and sauna did not worked .
מלון מהמם ומושקע, מיקום מעולה 5 דק הליכה מהאתר סקי,קרוב למסעדות ולמרכז קניות.הצוות מנומס,אדיב ומביע רצון לסייע במה שצריך. אוכל מצוין,מבחר עשיר.איזור ספא טוב ולא קטן,מבחר פרוצדורות ומסאג׳ים ניתנים במקום.
The location was fantastic, it’s a gorgeous building and belies the fact it’s only 10 years old as it’s built and furnished in typical Bulgarian style which is lovely. We had a junior suite which afforded a fantastic amount of space, the view was lovely too; we overlooked the fountain and slopes - This is the difficult bit. Because we were there at the end of the Summer season (didn’t know it when we booked) the number of people staying was variable to say the least. This was reflected in the breakfast on offer. When the place was busy, the breakfast was wonderful...different breads, hot buffet, cold buffet, you name it, it was amazing. When there were fewer guests, all that disappeared, basic cooked or continental breakfast more akin to a Youth Hostel. Now I’m not one for waste, but the difference was so stark it was annoying. We asked to see the manager, but we were summarily fobbed off by the receptionist who didn’t know if or when the manager would show. Gripe over, guess this place would be awesome when in full ski season....tip for would-be guests....check the seasons!!
Very nice view, big rooms, friendly staff. - The place has potential for more!
The hotel looks impressive from outside. Location is great. The lady at the reception was very helpful and gave us great recommendations for a day trip since we were not during season time and skiing was not possible - Our room smelled like mold.
very nice place
The staff was great. Rooms were clean and comfortable (all extras which I expected were included). I even liked that there was a coffe machine ik the room. The breakfast was super! - Not everything with the spa was great. The djakuzi was not working, the pool was a bit cold. I managed to use only the sauna (1 of the day, on the other even the sauna was not working at 10, and i wanted to use it before we leave the hodel)
Ontbijt was uistekend. Prachtige en zeer propere kamers. Ligging rustig. - Zwembad. Water was te koud.
Last night so picked here as it’s a short drive to Sofia Airport, staff were all excellent, our suite was huge and extremely comfortable. Excellent value for money - Having to fly home afterwards
Всичко друго - Басейна
Very nice and polite staff, esp the receptionist. Clean and comfy room with a forest view. Delicious and rich breakfast :) Didn't have the time to visit the spa, but would do that next time for sure ! \/
We highly recommend this location. The rooms are beautiful and clean. The staff is very friendly and informative. The breakfast is amazing. It's really such a treat to stay in this hotel! - None
Tot - Mi-a placut tot!t
Excellent location and building! I should definitely come again to visit it!!! - It needs more staff during this time of the year!
Attractive. - Nothing
Всичко беше великолепно! Всичко в хотела е идеално: стаи, ресторант, СПА-центъра - много чисто, с всички удобства! Храната (имахме закуска и вечеря) беше много богата шведска маса с висококачествени и отлично приготвени ястия, богато разнообразие, задоволяващи всеки изтънчен вкус и апетит. Приятна изненада е надписа при включване на телевизора :) поименно приветствие за добре дошли! Всяко едно нещо в хотела е изпипано наистина петзвездно! Много сме доволни и с удоволствие бихме посетили отново! - Няма такова
Всичко останало. - Водата в басейна беше студена!
Чувствам се много уютно! Тази година за 4-ти път сме тук!