Festa Winter Palace, ,
Festa Winter Palace
Reputize Index
81.3/100
Based on
7642 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Wifi price Bar staff Terrace

Most disliked:

TV Minibar
  • Hotel Overal
    82/100
    82/100
    relaxation is good.
    Family & kids friendly is acceptable.
    Animation, entertainment, nightlife, music could be better.
    “spa center” “Last night” “spa facilities” “négatif”
  • Facilities
    85/100
    85/100
    Guests are OK with the Swimming Pool.
    Average common areas - lobby, lifts, launge, entrance.
    Hotel maintenance is below average.
    “dinning area” “cold water” “indoor pool” “piscine n”
  • Cleanliness
    86/100
    86/100
    Great Overall CLEANLINESS.
    Room cleanliness can be improved.
    Bathroom cleanliness is nice.
    “Tisztaság” “whole time” “clean room” “Bath towels”
  • Room
    80/100
    80/100
    Bathroom is acceptable.
    Bed is good.
    Room size can be improved.
    “steam bath” “nice view” “big rooms” “Möbel”
  • Food & Drinks
    82/100
    82/100
    Breakfast is good.
    Guests are OK with the Dining experience.
    Average Coffee.
    “dinner time” “Huge selection” “dinner buffet” “poor breakfast”
  • Staff & Service
    83/100
    83/100
    Staff friendliness & competence is acceptable.
    Guests are OK with the Reception.
    Service is acceptable.
    “friendly staff” “polite staff” “first night” “old furniture”
  • Price
    86/100
    86/100
    value for money is nice.
    Food price is nice.
    “good value” “cheap ham and biscuits”
  • Location
    87/100
    87/100
    Guests are OK with the Parking.
    Guests are very happy with the Tours & excursions.
    Neighbourhood & area is good.
    “long way” “couple of minutes” “hard day” “direct access”
  • Internet
    75/100
    75/100
    Great Wifi price.
    “free WiFi connection in the entire hotel”
Festa Winter Palace
on via reputize.com
100% 100%
on via Booking.com

Страхотни, адекватна реакция по време на извънредната ситуация. Благодаря на персонала! -

on via Booking.com

The location, the kind & Happy staff, the breakfast, the room was nice & big, the drinks they could serve were great, they went over & above to make us feel welcome - Coronavirus hit which meant the sauna, steam room got shut down so no fault of there own would have loved to use the spa facilities they looked amazing but the hotel staff were amazing at ensuring we got fed & watered, would definitely go back

on via Booking.com

Хотела се намира до пистите и предлага прекрасни условия за почивка. Закуската е разнообразна и е с добро качество. - - Има незначителни забележки, но те няма да повлияят на почивката ви. Хотела не заслужава тилкова ниска оценка. -

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on via Booking.com

Personal ist sonst super nett und hilfsbereit. Das Personal im Spa Bereich ist echt super. - - Das Essen! -

on via Booking.com

По време на престоя ни засече извънредното положение в страната (по повод коронарирус), но персонала се държеше абсолютно адекватно и спазваше всички указания без това да повлияе силно негативно на почивката. Хотела се намира на прекрасно място близо до пистите и базата е на добро ниво. - - Може и да не отговаря на 5 звезди, но съотношението цена-качество е повече от задоволителна. Препоръчвам този хотел без никакви скрупули. -

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on via Google

Красота!

on via Booking.com

nice hotel, only 5 minutes walk from the ski area. good breakfest and very pleasent staff.

on via Booking.com

Friendly smiling staff - Cold swimming pool

on via Hotels.com

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

on via Booking.com

The staff were very helpful and pleasant. Loved the welcoming wine and food. We arrived quite late so was a welcome nibble and drink. - Swimming pool a bit cool for me.

on via Tripadvisor.com

We booked this hotel as it’s the only 5 star on the resort. Overall the service and quality of the hotel was excellent. Bit of an issue on the Sunday with the restaurant, It was full of locals and nowhere for us to eat our evening meal. Staff ignored us so we ate in our room. After an email complaint, came back to a bottle of wine in the room as an apology. Good service. Could do with water on the tables during evening meals too but other than that no complaints.

on via Google

All is good

on via Tripadvisor.com

Stayed here during UK half term holiday February 2020 with my wife and daughter. I think this hotel offers great value for money and we all enjoyed our stay and will be booking again for next year. We'd booked a suite which had a living area plus separate bedroom with double bed. Bathroom had large corner bath with shower over it. A single fold out bed was also provided. Rooms were spacious and clean and balcony gave a nice view over part of the resort. The hotel was quiet and we didn't hear any loud noise during our stay. We had opted for half board, for breakfast you could have cooked breakfast (sausages, bacon, fried/scrambled/boiled eggs, beans etc as well as cereal, bread/toast, pastries, continental breakfast. There were a range of options for evening meal such as plain pasta with bolognese sauce, lasagne, chicken nuggets, chips, various stews, a large salad bar, soups and a range of desserts. Drinks were included for breakfast but not for dinner. The dining room isn't that large so can get full at busy times but we were given the option of taking our food down to another dining area on the floor below if we wanted. Staff were friendly and helpful, when my daughter needed to see a doctor during the stay they helped arrange this. Hotel is located around a five minute walk from the chairlift in front of the Rila hotel. Swimming pool was free to use, a little cold but seems all pools in the resort are like that and was fine once you'd been in for a couple of minutes. There was ski storage available at the hotel which we used as we'd brought our own equipment.

on via Booking.com

Frühstück war sehr gut. - - Der Pool war zu kalt,im Winter ein NoGo. Das Personal war zu kalt-einfach kein Servicegefühl. -

on via Booking.com

always enjoy staying in this hotel. It meets my expectations Loved the jet bath in the room - Everytime time I ask for a late check out, it is declined saying they are fully booked, but I see that they still have room availability from booking.com

on via Booking.com

Very friendly and helpful staff. Good food and great location. Beautiful building. - There are little bits that needs updating but overall it's comfortable.

on via Booking.com

Изключително разнообразна и качествена храна, рядко съм срещал подобна в България - - Не мога да се сетя. -

on via Booking.com

Bedroom spacious. Wifi good. Half board food was much better than expected with lots of choice for adults and children. Staff friendly. Overall fantastic value for money. - Too warm inside hotel. Lift slow. Pool a little chilly.

on via Tripadvisor.com

2nd year staying in the Festa, we had 2 junior suites this year. Yes, the decor is a bit tired and yes the 5 star rating is a bit of a push but the place is great all in all. The room consists of 2 seoerate bedrooms with out up beds for the kids, TV in each room, fridges, power shower, all the basics you need and room to store 4 peoples skis and associated gear. The breakfast buffet is varied, yes it's only warm (as is all food in the hotels there) but they provide a microwave if you want it super heated. The pool is no e and not as cold as some of the other Borovets hotel's pools. For the price we paid for what we got the place is a bargain and it's location is about as good as it gets, just think 3 star rather than 5 and accept its got a dated Eastern European/Soviet Interior decor and you'll be fine. We'll be back next year, may even try and grab the Penthouse apartment.

on via Google

free minibar in rooms and have water/juice dispenser like you have at breakfast have tham at dinner

Hotel Reputation Management.