Festa Winter Palace, ,
Reputize Index
81.4/100
Based on
5680 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Wifi price Hotel age Design

Most disliked:

restaurant & food TV
  • Hotel Overal
    82/100
    82/100
    relaxation can be improved.
    Family & kids friendly could be better.
    Animation, entertainment, nightlife, music is good.
    “spa center” “Last night” “spa facilities” “négatif”
  • Facilities
    86/100
    86/100
    Average Swimming Pool.
    Average common areas - lobby, lifts, launge, entrance.
    Guests are not happy with Hotel maintenance.
    “piscine n” “nice pool” “swimming pool” “spa area”
  • Cleanliness
    85/100
    85/100
    Overall CLEANLINESS could be better.
    Guests are OK with the Room cleanliness.
    Great Bathroom cleanliness.
    “Tisztaság” “whole time” “clean room” “Bath towels”
  • Room
    80/100
    80/100
    Bathroom is acceptable.
    Bed is acceptable.
    Guests are OK with the Room size.
    “nice view” “big rooms” “Möbel” “old furniture”
  • Food & Drinks
    82/100
    82/100
    Guests are OK with the Breakfast.
    Average Dining experience.
    Coffee is acceptable.
    “poor breakfast” “rich breakfast” “dinner time” “evening meals”
  • Staff & Service
    83/100
    83/100
    Average Staff friendliness & competence.
    Guests are OK with the Reception.
    Service could be better.
    “friendly staff” “polite staff” “first night” “reception lady”
  • Price
    86/100
    86/100
    value for money is nice.
    Food price is excellent.
    “good value” “cheap ham and biscuits”
  • Location
    87/100
    87/100
    Average Parking.
    Great Tours & excursions.
    Neighbourhood & area is acceptable.
    “long way” “couple of minutes” “hard day” “direct access”
  • Internet
    75/100
    75/100
    Wifi price is nice.
    “free WiFi connection in the entire hotel”
Festa Winter Palace
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on via Booking.com

Nice spatious rooms, good ammenities. Great location. Good heating. - Very poor breakfast; cold food, messy serving, hidious coffee, not enough seating area. Very long checkout procedure. Poor acess to building.

on via Booking.com

Perfect location and wonderful hotel :-) - The water fountaine in front of the hotel is quite noisy - it would be better to switch it off at night :-)

on via Booking.com

Good food and location - Pool and sauna did not worked .

on via Google

מלון מהמם ומושקע, מיקום מעולה 5 דק הליכה מהאתר סקי,קרוב למסעדות ולמרכז קניות.הצוות מנומס,אדיב ומביע רצון לסייע במה שצריך. אוכל מצוין,מבחר עשיר.איזור ספא טוב ולא קטן,מבחר פרוצדורות ומסאג׳ים ניתנים במקום.

on via Booking.com

The location was fantastic, it’s a gorgeous building and belies the fact it’s only 10 years old as it’s built and furnished in typical Bulgarian style which is lovely. We had a junior suite which afforded a fantastic amount of space, the view was lovely too; we overlooked the fountain and slopes - This is the difficult bit. Because we were there at the end of the Summer season (didn’t know it when we booked) the number of people staying was variable to say the least. This was reflected in the breakfast on offer. When the place was busy, the breakfast was wonderful...different breads, hot buffet, cold buffet, you name it, it was amazing. When there were fewer guests, all that disappeared, basic cooked or continental breakfast more akin to a Youth Hostel. Now I’m not one for waste, but the difference was so stark it was annoying. We asked to see the manager, but we were summarily fobbed off by the receptionist who didn’t know if or when the manager would show. Gripe over, guess this place would be awesome when in full ski season....tip for would-be guests....check the seasons!!

on via Booking.com

Very nice view, big rooms, friendly staff. - The place has potential for more!

on via Booking.com

The hotel looks impressive from outside. Location is great. The lady at the reception was very helpful and gave us great recommendations for a day trip since we were not during season time and skiing was not possible - Our room smelled like mold.

on via Google

very nice place

on via Booking.com

The staff was great. Rooms were clean and comfortable (all extras which I expected were included). I even liked that there was a coffe machine ik the room. The breakfast was super! - Not everything with the spa was great. The djakuzi was not working, the pool was a bit cold. I managed to use only the sauna (1 of the day, on the other even the sauna was not working at 10, and i wanted to use it before we leave the hodel)

on via Booking.com

Ontbijt was uistekend. Prachtige en zeer propere kamers. Ligging rustig. - Zwembad. Water was te koud.

on via Booking.com

Last night so picked here as it’s a short drive to Sofia Airport, staff were all excellent, our suite was huge and extremely comfortable. Excellent value for money - Having to fly home afterwards

on via Booking.com

Всичко друго - Басейна

on via Booking.com

Very nice and polite staff, esp the receptionist. Clean and comfy room with a forest view. Delicious and rich breakfast :) Didn't have the time to visit the spa, but would do that next time for sure ! \/

on via Booking.com

We highly recommend this location. The rooms are beautiful and clean. The staff is very friendly and informative. The breakfast is amazing. It's really such a treat to stay in this hotel! - None

on via Booking.com

Tot - Mi-a placut tot!t

on via Booking.com

Excellent location and building! I should definitely come again to visit it!!! - It needs more staff during this time of the year!

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Attractive. - Nothing

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Всичко беше великолепно! Всичко в хотела е идеално: стаи, ресторант, СПА-центъра - много чисто, с всички удобства! Храната (имахме закуска и вечеря) беше много богата шведска маса с висококачествени и отлично приготвени ястия, богато разнообразие, задоволяващи всеки изтънчен вкус и апетит. Приятна изненада е надписа при включване на телевизора :) поименно приветствие за добре дошли! Всяко едно нещо в хотела е изпипано наистина петзвездно! Много сме доволни и с удоволствие бихме посетили отново! - Няма такова

on via Booking.com

Всичко останало. - Водата в басейна беше студена!

on via Google

Чувствам се много уютно! Тази година за 4-ти път сме тук!

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