Festa Winter Palace, ,
Festa Winter Palace
Reputize Index
81.1/100
Based on
8013 reviews

Most talked about:

Hotel Overall Breakfast Staff friendliness & competence

Most satisfied with:

Wifi price Bar staff Terrace

Most disliked:

TV Minibar
  • Hotel Overal
    82/100
    82/100
    relaxation is acceptable.
    Family & kids friendly is good.
    Animation, entertainment, nightlife, music could be better.
    “spa center” “Last night” “spa facilities” “négatif”
  • Facilities
    85/100
    85/100
    Swimming Pool could be better.
    Average common areas - lobby, lifts, launge, entrance.
    Guests are not happy with Hotel maintenance.
    “dinning area” “cold water” “indoor pool” “piscine n”
  • Cleanliness
    86/100
    86/100
    Overall CLEANLINESS is excellent.
    Average Room cleanliness.
    Guests are very happy with the Bathroom cleanliness.
    “Tisztaság” “whole time” “clean room” “Bath towels”
  • Room
    80/100
    80/100
    Bathroom could be better.
    Bed is acceptable.
    Average Room size.
    “steam bath” “nice view” “big rooms” “Möbel”
  • Food & Drinks
    82/100
    82/100
    Breakfast can be improved.
    Guests are OK with the Dining experience.
    Coffee is good.
    “dinner time” “Huge selection” “dinner buffet” “poor breakfast”
  • Staff & Service
    83/100
    83/100
    Staff friendliness & competence is good.
    Guests are OK with the Reception.
    Service is acceptable.
    “friendly staff” “polite staff” “first night” “old furniture”
  • Price
    86/100
    86/100
    Great value for money.
    Food price is excellent.
    “good value” “cheap ham and biscuits”
  • Location
    87/100
    87/100
    Parking can be improved.
    Guests are very happy with the Tours & excursions.
    Neighbourhood & area is good.
    “long way” “couple of minutes” “hard day” “direct access”
  • Internet
    75/100
    75/100
    Wifi price is excellent.
    “free WiFi connection in the entire hotel”
Festa Winter Palace
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poor breafast - breakfast

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on via Booking.com

Отношението на персонала. Чистота, удобства, храна и напитки - - Не работеше цялата SPA зона. Матрака бе на бабунки -

on via Booking.com

Лоша телевизия! -

on via Booking.com

The rooms are spacious. The staff very prompt for all kind of requests. The breakfast perfect for any kind of taste. - The floor în The room it's bumpy. There are some issues on The walls. The indoor pool it was very cold max 21° impossible to swimm. No nets on The Windows. The staff should Take more precautions, to wear The mask properly, gloves, etc

on via Booking.com

Изключително рядко се среща толкова отзивчив, мил и готов на всичко персонал, не само в България, но и в цяла Европа. Постараха се да се почувствам като ВИП- гост. Престоят и почивката ни надхвърлиха всички очаквания. Препоръчвам горещо това място!

on via Booking.com

Location..Staff..Like to be at Home.. - Everything was perfect..

on via Google

Храната не бе на шведска маса, а бе сервирано каквото има.

on via Booking.com

Много отзивчив персонал. Закуската е добра. - - Бяхме стая с изглед към фонтана на хотела и беше шумно през нощта. -

on via Booking.com

Чисто,удобно ,уютно,луксозно! Чудесна закуска! Отзивчив и любезен персонал. Прекарахме си чудесно! Горещо препоръчваме хотела! -

on via Booking.com

The room and common areas' design and decor, which were on par with those in most hotels on Park Lane, the discrete and barely noticeable staff, who were nevertheless always available, professional and quick to assist, the fact that because of the coronavirus pandemic the place was almost empty, which ensured the ultimate luxury. - There could've been a doorman to help with luggage, especially given the setup at the gate where one must lift and carry suitcases 6 or 7 stairs into the lobby. Or, at least a minor redesign of the circular driveway outside the gate to ensure luggage could be pulled inside with no stairs in the way.

on via Booking.com

Personeel aan de receptie was zeer vriendelijk. Voelde me al snel thuis. Ondanks de lage bezettingsgraad vanwege corona deed iedereen zijn best om het ons zo aangenaam mogelijk te maken. De mensen van de keuken wil ik speciaal bedanken. Zij stonden de hele dag klaar om een heerlijk gerecht voor je te maken! Twee keer gebruik gemaakt van lekkere sauna. - - We begrijpelijk met de lage bezettingsgraad, maar de temperatuur van het zwembad water had wat hoger gemogen. -

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Закуската беше страхотна. Разнообразна с качествени продукти и голямо количество. - - Не че не ми е харесало, но би могло да се поработи с обучението на сервитьорите. -

on via Booking.com

Great location - it is just in front of the ski slopes, great hotel building - very beautiful rooms, the staff is very kind. -

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Беше чудесно, хората (целият персонал) бяха супер мили, рядко се изненадвам добре от отношение, особено в бг хотел, но те наистина ме очароваха. Ъпгрейднаха ми стаята в джупиър суит, храната беше супер, тъй като детето ми е супер злоядо - яде предимно кисело мляко, всеки път ни даваха купичка с мляко, а веднъж забравих да поискам и сервитьора изрично ми пита да донесе ли. До хотела има кончета за яздене - стопаните им също са супер мили (яздихме цялото семейство) и седалков лифт. - - Няма такава нещо. Може би щеше да е още по супер ако водата в басейна беше една идея по топла (предната ми почивка беше на топъл минерален басейн в баня, та съм се разглезила с 32 -35гр вода ). Той сам по себе си е ок и става за плуване (в топлите не може да се прува) -

on via Google

Service was great, they really care about helping and making your stay special.The hotel is nice, contemporary decor is well maintain and gives the place a more classical view.Perfect place to relax and escape from a busy live in the city.

on via Booking.com

Всичко беше чудесно- местоположение, храна и персонал! - - Нямаме забележки -

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Everything! Всичко!!! - - Разкошна локация, персонала, изключително любезен, закуската, и вечерята, много вкусни! СПА комплекса, чист, и модерен. Ще се върнем определено. -

on via Google

Мн добрия хотел! Бях там за първи път в Боровец и е мн добро местенце това си заслужава 5 звезди!

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Страхотни, адекватна реакция по време на извънредната ситуация. Благодаря на персонала! -

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The location, the kind & Happy staff, the breakfast, the room was nice & big, the drinks they could serve were great, they went over & above to make us feel welcome - Coronavirus hit which meant the sauna, steam room got shut down so no fault of there own would have loved to use the spa facilities they looked amazing but the hotel staff were amazing at ensuring we got fed & watered, would definitely go back

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