Recently returned from a two week holiday to this resort, and had a fantastic time, the hotel experience was great the staff were brilliant and the service excellent. Having been there before we knew what to expect, but it was even better, the quality of the food and the variety was excellent. The rooms were spotless and the daily linen service in the room was great, the staff where extremely friendly and always had a smile, and nothing was too much trouble. We came back totally relaxed and refreshed, with lots of new friends, we had a couple of days with a little rain, but the staff pulled out all the stops and the evening entertainment carried on in the hotel and all were entertained a fantastic effort by all and many thanks to all the staff, congratulations on a fantastic holiday, we would definitely go again.
Most talked about:Hotel Overall
Most satisfied with:Food & drinks price
Hotel Overal85/10085/100Family & kids friendly could be better.Animation, entertainment, nightlife, music can be improved.Couples friendly can be improved.“entertainment team” “family holiday” “younger couples” “Gast persönlich betreut”
Facilities83/10083/100Guests are OK with the Swimming Pool.common areas - lobby, lifts, launge, entrance is good.Guests are very happy with the Hotel age.“pool bar” “Special mention” “Pool areas” “Pool area”
Cleanliness88/10088/100Guests are very happy with the Overall CLEANLINESS.Average Room cleanliness.Dissatisfactory Bathroom cleanliness.“mini fridge” “great size” “Tisztaság” “Čistoća”
Room84/10084/100View is excellent.Bathroom is acceptable.Guests are OK with the Room size.“stunning views” “large bath” “sea view” “double bed”
Food & Drinks83/10083/100Breakfast could be better.Alcohol is acceptable.Pizza, Pasta, Salads, Snacks, etc can be improved.“fresh fruit” “local beer” “white wine” “local wine”
Staff & Service86/10086/100Guests are very happy with the Staff friendliness & competence.Guests are OK with the Reception.Service is good.“house keeper” “bar staff” “friendly staff” “hotel staff”
Price84/10084/100value for money is excellent.Food price is acceptable.Guests are very happy with the Breakfast price.“Breakfasts were ok, reasonable” “cheap ice creams” “cheap drinks”
Location83/10083/100Transport (taxi, car rental, transfers) can be improved.Guests are very happy with the Distance to public transport.Night life & dining is good.“Blue Bay” “steep hill” “blue bay” “agia pelagia”
Internet73/10073/100Wifi price is good.“free wifi”
+Le lieu, l'accueil, l'établissement est bien exposé, propre
Went the first week of October travelling alone. The weather was hot and miss with 3 full days of rain and 1 part rain. I guess that’s the chance you take when going so close to out of season. Absolutely incredible views! Simply stunning! Lovely staff, house keeper was lovely! Bit of a letchy waiter that kept asking my room number! Totally unprofessional! A lady called Vaso who worked in the restaurant was incredible and very helpful when I hurt myself!!! A huge credit to the hotel! Food was sensational ignore the bad food reviews!! There was something different everyday and if you are fussy, there is always bread, pizza and chips! Amazing food and such a clean restaurant! Only gripe is I was put in the annexe which was very dark to walk to and get to my from! Common sense would tell you not to put a single woman there! Completely detached from the hotel and felt I missed out a lot on hotel activities. No point asking to move as the hotel was full. One issue with a noisy neighbour and absolutely fair play reception resolved the issue straight away! Very impressed! Beautiful place, would I return? Probably not, forgot all about the place once I was on the coach. I like a holiday that I think about for weeks after and book to return straight away! Maybe not the best place for a single woman but great for couples! The man who took my case to and from the annexe was also very professional! Great photography on the gym, reality is it is nothing like the photos. Views, food and Vaso best things about this holiday
Just returned from a fantastic week at the Blue Bay Resort in Crete The hotel can be proud of the staff and management of their customer service and treatment of clients It is a long time since I went on holiday and was was properly treated Friendly smiling helpful staff from reception waiters cleaners bar staff Nothing was too much for them The cleanliness of the hotel was first class with continuous unobtrusive cleaning paramount The food was excellent good choice and good quality There was plenty choice of the usual food meat pork chicken fish salads vegetarian pasta rice etc All plates and dishes were cleared in a prompt manner The rooms were cleaned every day with clean towels daily TV fridge and safe in all the spacious rooms The pool bar provided snacks throughout the day sandwiches pastries pizza cake and biscuits The hotel is on a hillside so when booking please make sure that you are capable of climbing the stairs and hills to the main part of the hotel especially if you are in one of the annexes Also please be aware that the all inclusive drinks the spirits are ouzo and raki only All other spirits albeit generous measures start at 5 euros per drink One minor gripe is that the main barman Nikos gives you your drinks in plastic glasses This is ok in pool areas but not in the main lounge We complained to the management and this was quickly rectified to our satisfaction I also think that any one wanting soft drinks it would be better to have a soft drink dispenser in the reception area It will always be a gripe with me that when you book "all inclusive " why should you have to pay extra for safety deposit boxes and poolside towels This comment is not aimed solely at the Blue Bay Resort but all hotels that adopt this practice If you are looking for a good quality holiday relaxing in beautiful surroundings then I can highly recommend the Blue Bay Resort A big thank you to everyone Keep up the good work
-La nourriture n'est pas terrible, les chambre sont très bruyante, nous avons été réveillé tout les matins à 7h à cause du chariot des femmes de chambre. Et sans voiture de location il est très compliqué de partir visiter l'île. +Personnel très serviable et gentil, petite plage privée sympathique et taverne à proximité incroyable!
très bon séjour cadre sympa, personnel à notre écoute, buffets très variés soirées animées chambre avec vue sur mer . les piscines sont nombreuses et très propres . possibilité de se rendre au village avec les navettes de l'hotel gratuites il faut être en forme pour descendre et remonter au village à pied la seule remarque négative serait au niveau de la terrasse extérieure trop petite sommes souvent contraints de manger à l' intérieur .. dommage
We stayed here as part of a large family group (13) we arrived to a very friendly reception and could not have been happier with the welcome. We were invited to have a few drinks in the lobby bar while we waited for the porter to escort us to the room. It was after 11pm so as far as we could see the room was very nice, the porter showed us everything in the room and pointed out we had a beautiful view of the ocean, it was pitch dark but we took his word for it. In the morning we woke to an astonishing view as promised looking over the bay and across the sea. The room was very clean, spacious enough for 3 of us to live for 11 nights and pretty well laid out, the beds were comfortable enough without being luxurious. I can tell you from the moment we arrived til the moment we left every member of staff there was accommodating, friendly, helpful and absolutely nothing was too much trouble. It looked like the staff all loved working there which makes it a relaxing environment. They went above and beyond as far as customer service went, not only a smile but a genuine wish to please and help. Often the barman would line up a few drinks and share one with us. The pool bar with beautiful views served drinks with a smile from 10am til 1 in the morning also unlimited ice creams and cocktails! The big fancy ones cost extra but they always had a different special offer each day and there was no push whatsoever to buy them! Whenever possible the barman would keep a few glasses in the freezer for that extra cold beer a very nice touch I thought. The food was plentiful and very well cooked, the variety couldn't be faulted. All 13 of us managed to eat very well indeed. I am struggling to find any negatives! In summary this place is amazing value for money, in a stunning part of the world, fantastic staff who genuinely want to make your holiday special all within a clean, safe and well laid out environment! Well done Blue Bay Resort you did yourselves proud and thanks for the memories
Great hotel, friendly staff, tasty food. And the view....what a view!! Near the beach. Near to some restaurants. If you want a place to relax, well, that`s it. The only cons are the internet (that works only near the reception) and the hotel is located on a hill...so, yes, you will have to do some extra exercises to get to the beach and go back.
Great value as all inclusive. Hot tub on balcony a nice to have treat. Outside bar great music and ample beds around all pools. Food choice caters for all tastes and snacks available around pool. Local bars if venturing outside with friendly staff
My partner & I have just returned from a 14 night all inclusive holiday and can honestly say we loved it. Every member of staff from reception to the service maids were excellent & tended to all our needs. We returned to our room 545 one day to find the towels have been made into a swan. The rooms were very clean and tastefully decorated. View from this side of the hotel of the bay are beautiful, if you are up early enough the sunrise is amazing. Food was very good with plenty of variety to cater for even the pickiest of eaters. The only problem I found when in the restaurant was the outside eating area was not big enough. On top of that they allowed smoking on it. So people that had been in the restaurant would take up a table to have a cigarette. Pool areas were good never had an issue getting beds even after breakfast. But as we all know and do it take our towels down to get one. Food at the pool bar could be more plentiful with more on offer. Drinks are limited to local raki, ouzo, wine, beer with coke and other mixers. You can pay if you want named spirit's and good cocktails. Special mention to the pool bar staff especially Nikos, they are very competent friendly and made our stay very enjoyable. Although there is some evening entertainment we felt there could be an area were all guests could gather together rather than separate areas for entertainment. Blue Bay would do well in adding a dance floor with a bar. We would recommend a walk down the hill if you want to try the local Taverna Vasilis, the food is exceptional. But be prepared to walk back up with a belly of food and Raki. Well done Blue Bay
Booked this holiday through Jet 2 holidays and from the start Jet 2 were excellent and the Blue bay resort was amazing the entire hotel staff were very polite and friendly and always went the extra mile,on the day of our wedding anniversary the management sent a bottle of wine and fruit to our room with a lovely letter wishing us a lovely anniversary and holiday
Can anyone tell me what type of room 530 is? Is it a double room or a executive room? Many thanks Hotel lovely, but windy but that's expected. Food lovely, nice to chill for a week away. Enjoyed the bar near the pool in the evening. Good value for money
Семейный отдых с друзьями 7-15 октября 2017. Очень хороший отель, приветливый персонал. Чуть огорчились размещением при приезде, был ночной перелет, потом трансфер в 2.5 часа, наш туроператор обещал размещение сразу, думали удастся еще немного поспать, но ждать пришлось больше часа в фойе, хотя ключи были уже на руках, но нам сказали ждать. Не зная что где находится, сами бы не нашли, пока нас сопроводили по номерам спать ложиться было уже и не зачем, пошли на завтрак. Номер превзошел все ожидания, меня с мужем поселили в семейный номер с двумя комнатами. Каждый день номер убирался, менялись полотенца, с водой все в порядке. Более 5-ти русских каналов ТВ, сейф платный, интернет до номера не доходил, при необходимости ходили в фойе. В номере - холодильник, кондиционер. Отдельное спасибо за питание, очень вкусно и разнообразно. Немного не хватило морепродуктов, но рыбка всегда была, пару раз за неделю были блюда с креветками и мидиями. Много овощных блюд и разнообразный выбор сыров. Спуск к берегу немного резковат, но не торопясь все преодолимо, для тех кому это было сложно отель предоставлял трансфер несколько раз в день. Осенью развлечений меньше, но каждый вечер в амфитеатре проходило часовое шоу. Можно днем посетить Ираклион, от отеля ходил автобус, билет в одну сторону 3.80 евро, быстро, удобно. В Агию-Пелагию ходили пешком.
Recently visited this hotel for the second time. We find this a really relaxing holiday staff & management always very pleasant and ready to assist. Food excellent had a lovely sea view room each time which was kept spotlessly clean. Needless to say we have already booked for next year and really looking forward to it.
lovely hotel,our only problem was we had a annex /garden/sea view room at the bottom of the mountain side,it was 163 uneven steps to climb to the reception area,no problem if you are a youngster,but the hotel solved the problem by having a small car that picked you up and took you to the top ,well done on that .the food was very good plenty to choose from. the staff were all very friendly and some even bent over backwards to help you.if you are looking for all inclusive then think what you want before booking as all you get is local beer,wine raki and ouzo, if you want other cocktails then you must pay for them.overall it was a very good holiday and we would recommend the hotel.
Wir landeten durch Zufall für 3 Tage im Blue Bay Resort, da unser ursprüngliches Hotel überbucht war. Auffällig war die Freundlichkeit die wir dort erlebt haben. Man hat sich dort mit dem Ambiente sehr viel Mühe gegeben. Das Qualitätsmanagement scheint dort einen hohen Stellenwert zu haben und ist überall spürbar. Das Blue Bay hat eine sehr gute Organisationsstruktur erreicht und noch viel wichtiger: Die Leitziele werden gelebt, was sich in einer guten Atmosphäre und einer nicht aufgesetzten natürlichen Freundlichkeit der Mitarbeiter zeigt.
Von Putzfrau bis der Geschäftsführer alle waren soooo nett und bereit zu zuhören auf unsere Wünsche oder Fragen unsere lob oder Kritik. Das gab s nirgendwo auf der anbere hotel bis jetzt wo wir waren.Essen Von feinstem, und mit sehr große Auswahl von unterschiedlichen Ländern.du hast Meerblick sogar auch beim Essen das sagt Alles.ich werde noch mal dahin auf jeden Fall.und ich werde an meine Freunde weiter empfehlen auf jeden Fall.
The staff at the hotel were fantastic always ready to help the food was really well presented and plenty of choices the all inclusive drinks was basic but ok the hotel has some fantastic views over the ocean and mountains overall I would give the blue bay a 10 out of 10 and value for money
Das Hotel hat einen tollen Meerblick, vom Zimmer aus Blick über die Bucht. (waren im hauptgebäude untergebracht, was ich auch so empfehlen würde) Alles war super und wir haben uns willkomen gefühlt. Es sind alle sehr nett, freundlich und hilfsbereit. Angefangen beim check in, restaurant, bars und auch unsere Putzfee muss mal lobend erwähnt werden, auch sehr nett :-) Das Essen war gut und reichlich. Für jeden etwas dabei. Natürlich wiederholt sich was. Aber was wäre wenn nicht? Auch nicht richtig, denn dann wären es für die meisten "unbekannte" sachen und man wünscht sich das gleiche zurück. Wer etwas zu meckern Haben will, findet auch was. Aber wenn ich drüber nachdenke, wäre das nur etwas, was mein zeitliches "umfeld" und deren benehmen betreffen würde... Die Getränke im AI sind ok aber nicht überragend. Man kann ganz einfach mit dem bus nach heraklion fahren oder einen leihwagen nehmen. Toller urlaub
Arrived on 26th on Sept and stayed for 10 nights. The hotel The hotel was beautiful always very clean, and very well maintained. I was given a map on arrival and showed to our room. The hotel grounds were beautiful and bushes and trees were kept trimmed. Pool area was always very clean and pools looked clean too. We were also given a sandwich on arrival and the hotel provides us with a bottle of rosè and a water bottle in our fridge. The hotel has a mini shop however the prices are expensive. €1.60 for a chocolate bar and €3.00 for Pringles! Everything is cheaper back home. Staff The staff went above and beyond for everyone. They were always smiling and the reception staff were very smiley and attentive. Shootout to the maids who did a brilliant job on the room and they looked beautiful everyday. Special mention to the bar staff who worked tirelessly all evening and dimitros who kept us entertained and remembered us! Waiters worked hard and cleared tables very quickly. Room Room was brilliant. 533 offers stunning views and we were lucky enough to pay for a jucuzzi. My issue here was that the jets didnt seem very powerful and after getting hotel staff to show us, they were still not very strong. It was more like sitting in a large bath. €30 for the safe and an extra €180 to upgrade to jucuzzi room (well worth it) It was still beautiful and relaxing. The quilt is bassicly a sheet. Which got very cold in October as the night a were very chilly. We got a free cake for our annaverisy too. Food There was always a good variety of food. 2 soups/ 2 pasta / 2 pizza and then a different kind of meat every night. There's lots of fish and pork. And lots of variety on different dishes every night. Dessert is beautiful! Jelly/cakes and fruits and ice cream of different flavours. I got a little bored of food towards the end but it was always well cooked and presented. Lots for everyone. All inclusive drinks The hotel do soft drinks and hot drinks and then raki and ouzo. There is a variety of all inclusive cocktails. Raki sunrise is recommend. However vodka and lemonade is 5 euros. Though I quite enjoyed the raki, I still belive it would be good if the hotel did vodka as so many people have requested it. However i understand why the hotel dont want to serve this due to drunken behaviour and costs. Entertainment Entertainment was brilliant. Dancers and a Greek night were brilliant and also karaoke and general bingo ect. There was pool sports in the day. However the man who runs the pool sports is a little loud with his shouting. I'm sure he can be heard at the beach! Nevertheless entertainment is great. Agia pelagia Get ready to walk! There is only 3 hotels in the area and the beach is down a steep hill. There is a bus but it only runs 4 times a day or something. There is no shop in walking distance if your elderly or hard of walking. This hotel is great if you want to stay in the hotel. If you prefer bars and resteraunts, i would recommend the east of crete near Alunda or malia or knosos. The town of agia pelagia is beautiful and a 5min bus ride away. Buses There are Buses into heroklin and agia pelagia however the buses finish early so you'll have to be back in the hotel before night time unless you want to pay €40 euros for a taxi one way from heroklin or €10 from agia pelagia. Jet2 Jet2 organised a day trip and our transfers from the airport due to the hotels remote location if another couple are also travelling when you Are. Four people will be shoved into a five seater taxi with all your cases. Our driver broke his boot trying to fit our cases in. Flights were great. No problems. Overall I wouldnt stay here again due to the location as we would prefer more to do. However if your looking for somewhere quiet and planning on staying around the hotel. This is a great option for you. Can't fault anything really, staff were great and loved every second. Thank you all.