We booked our holiday in late 2016 and subsequently our daughter was diagnosed with Coeliac Disease. We contacted the hotel ahead of our trip and were told to speak to the Maître' D on arrival. We packed up some gluten free items and headed off in slight trepidation. We needn't have worried the restaurant staff were superb, from the maître D to the chef (who specially made gluten free Gyros and pizza for her) to the staff in the restaurant (Takis, Georgia.... I could go on!). The Animation staff (Marta, Luca and & Maida) were also excellent and kept kids (both small, and ahem large) occupied! Overall an excellent holiday and came back feeling well rested. Would recommend the Blue Bay Resort.
Most talked about:Hotel Overall
Most satisfied with:Food & drinks price
Hotel Overal85/10085/100Family & kids friendly can be improved.Animation, entertainment, nightlife, music is good.Couples friendly is acceptable.“younger couples” “Gast persönlich betreut” “entgegenkommendes Personal erlebt” “Ivor Bristol”
Facilities83/10083/100Swimming Pool is acceptable.common areas - lobby, lifts, launge, entrance is acceptable.Guests are very happy with the Hotel age.“pool table” “pool bars” “private swimming pool” “bar area”
Cleanliness87/10087/100Great Overall CLEANLINESS.Room cleanliness is acceptable.Bathroom cleanliness is below average.“Tisztaság” “Čistoća” “Hygiëne” “clean towels”
Room83/10083/100View is nice.Bathroom is acceptable.Room size can be improved.“amazing views” “fresh towels” “tap water” “Comfortable Bed”
Food & Drinks82/10082/100Guests are OK with the Breakfast.Guests are OK with the Alcohol.Guests are OK with the Pizza, Pasta, Salads, Snacks, etc.“house wine” “buffet style” “salads pasta” “cheese pie”
Staff & Service86/10086/100Staff friendliness & competence could be better.Reception could be better.Average Service.“bar staff” “helpful reception staff” “fast check” “late check”
Price84/10084/100Great value for money.Average Food price.Breakfast price is excellent.“Breakfasts were ok, reasonable” “cheap ice creams” “cheap drinks”
Location83/10083/100Average Transport (taxi, car rental, transfers).Night life & dining is acceptable.Distance to public transport is nice.“Agia Pelagia” “Blue Bay” “blue bay” “steep hill”
Internet72/10072/100Wifi price can be improved.
Arrived at the Blue Bay Resort and Spa at about 1am on 15th July... We were greeted by very pleasant staff who made the check in process as quick as possible and they arranged for all of our luggage to be transferred to our room. They provided us with food and drink upon arrival which was a nice touch (That being said, it was a dry sandwich, an apple and a banana) none the less, it's still a nice touch arriving late. We finally got to our room in one of the annex buildings (we stayed in the annex building just across the road from the main hotel, which really wasn't bad at all, it was quiet at night and was an easy 1minute walk to the main pool area and bar. The room was quite spacious with great side sea views, very modern, there was even a bottle of cold water in the mini fridge in the room. Which again was a nice touch. The maid service was also brilliant, we'd get up for breakfast and by the time we had returned to the room, it was like we had just checked in to a clean room again! The first 7 days of our 11 day stay - the food seemed to be great, we couldn't believe how nice the food was: breakfast, lunch and dinner were all great, it felt a step above a standard all inclusive restaurant. However the last 4 days felt more like your average all inclusive food, it became very repetitive and we found ourselves eating out three times. The restaurant was very hot at all times, we found that the best place to sit was at the very back of the restaurant close to the air-conditioning unit. I found it a little strange that they had the air conditioning set to 25 degrees Celsius in the restaurant, whilst it was 30 degrees outside, it just wasn't comfortable eating in there 9 times out of 10. The all inclusive drinks is a little disappointing, basically you get the following - 1."Cretan Beer" - which is around 3%, you get used to it after a couple of days. 2. "Cretan Red Wine" - which I didn't really drink much of, as I don't drink wine, although if you mix it with Orange Fanta, it's kind of like sangria. 3. "Cretan White Wine" which is a dry white wine, not for those of you who like a sweet wine 4. "Cretan Rose Wine" which is ok, my other half had this with lemonade all holiday. 5. Raki - good as a shot, also you can have it as like a little cocktail (ask the bar staff for a raki cocktail) 6. Ouzo - again, good as a shot and also good in the little Ouzo cocktail they make. 7. Fanta Orange (which is the local version) 8. Fanta Lemon (local version) 9. Cola and Diet Cola (local) 10. Sprite (local) 11. Water 12. Apple juice 13. Orange juice And that's about it, anything else you have to pay for, oh and also the all inclusive drinks finishes at 11PM!!! Which is a bit of a joke, considering it's a family orientated hotel. Paying for drinks is a no no, one night I bought some sambuca shots, which were €5 each, which is really steep, considering it wasn't a brand I'd ever seen before. The cocktails are good. "Dimitrios" (mainly in the upstairs bar) makes the best Mojitos... They're about €7 per cocktail... Which isn't too bad I suppose. After 11pm, I was quoted €2.50 for a glass of their local cretan beer, which was a bit of a joke to be honest. So all in all, drinks weren't great. Another annoying thing that is related to the drinks, was that the upstairs bar (inside and balcony) doesn't open until 5pm - this is a little naughty considering that the only other place around the main hotel to get a drink is the pool bar... Which is very small. Sometimes It would have just been nice to sit in the upstairs bar in the air conditioning and have a break from the sun, whilst having a beer or two. The bar staff were mainly fantastic. Dimitrios was the number one bar man, he's a great guy. There is one miserable member of the bar staff, who is sometimes rude to customers... But I won't mention names. The pool area is great. Slides for the kids and a baby pool which is very shallow. Annoying how people reserve beds every day, when the hotel clearly states that it isn't allowed. A lot of the time we ended up with beds with no shade, and in our party we had two babies under the age of 10 months. Maybe Blue Bay should consider a "parent and child only" sunbed area, to give parents the opportunity to shade their children. Either that, or provide extra shade umbrellas where needed. The entertainment was, Ok. Pool table is €2 a go, which is a joke... Hardly anyone plays them, because it's top expensive. Maybe they should reduce the cost to €1 per game - more people would play. I'd recommend to see the comedy gymnastics show in the amphitheatre, that was great. Our Annex building had a nice little private pool around the back, which was pretty cool. If you didn't fancy going to the hustle and bustle of the main pools, you could just chill around at the annex pool where it was very quiet all day. In fact, most of the time we spent round there was almost like having a private pool. The Spa is nice, they have offers every day on different treatments. I had a full body massage and access to the sauna, steam room and indoor pool and it was €25, which wasn't bad. The closest beach is about 5 minutes down a very very steep hill. Mononaftis bay is very small and the sand is a little rocky. But it really is stunning, there's some nice little restaurants down there too. But getting back up the hill is about a 15 minute walk. It's very steep. The next closest town is Agia Pelagia, again which is very quiet but has a lovely beach, you can catch a bus outside the hotel which is €2.20 per adult, kids are free, which takes you too the town of Agia Pelagia. I'd highly recommend visiting Taverna Cochili in Agia Pelagia... Lovely small restaurant, the owner really makes the experience special. The bus journey is about 10-15 mins and if you want to stay late, getting a taxi from Agia Pelagia to the hotel will cost you about €8. Overall had a great holiday, the hotel really should look at some of our suggestions to make their future guests stay just that little bit better. The scenery around the hotel is beautiful, there is fresh fruit growing everywhere, they grow their own herbs which I believe they use in their cooking and cocktails which is also a nice touch. Take Mosquito repelling instruments etc... I got bitten over 25 times in 11 days. Oh, and upon arrival it was my birthday. I didn't tell them, they must have looked at my date of birth on their computer, they left me a cake in the fridge saying "happy birthday" Also, on our one week anniversary at the hotel, we returned to the room to a bowl of fresh fruit and a bottle of wine, which again was a nice touch. They are heading in the right direction, they just need to brush up on a few things. Other than that, our party all agreed that we got our value for money. Grant Whittaker Rooms 604, 607, 551 14th July - 25th July 2017
We arrived late, after midnight, due to our flight being delayed from Glasgow. Check in was quick and we were taken to our room in the main building by a porter. Then taken to the restaurant for food and refreshments. Great start! The accommodation, a two room apartment was huge and we had a superb sea view. The food was varied and delicious from the start to finish and there was hot and cold food available from around 10:30 in the morning at the pool bar which was manned by the wonderful Giorgis who was a star, always smiling and helpful. Three pools to choose from at the main building and no problems getting sunbeds. Entertainment was great too, both at the amphitheatre and the pool and the animation team were superb. The hotel sits on a hillside so the views are stunning! There is a reasonably steep walk down to the local beach where you find a few shops and bars. ("Stelios" a must visit!) However, there are lots of steps and there are also flat areas ( to get your breath back) on the way up. We never found this a hardship and I'm sure it contributed to our fitness while we were there. Although the all inclusive drinks package is restricted, the local cocktails were tasty and potent and the beer cold and refreshing. One highlight of the holiday was how friendly and helpful the staff were, nothing was too much trouble, they were all lovely. A great big THANK YOU to all of them! Thank you so much and we will definitely be back!
Ich und mein Mann hatten einen wunderschönen Urlaub. Das ganze Personal war sehr freundlich und sie hatten uns sehr gut betreut. Die Frauen in der Rezeption waren sehr freundlich, das Essen war sehr Lecker und unseres Zimmer mit dem Jacuzzi war sehr sehr schön. Wir kommen zurück aufjedenfall. Danke Blue Bay!!
-Nothing to complain about +best possible service, amazing views, an excellent choise for staying! Would definately visit again
Wir hatten ein Zimmer in der 1. Etage mit schöner Terasse/Balkon. Die Hanglage ermöglichte einen wunderbaren Blick über die Swimmingpools auf die Bucht. Negativ zu erwähnen ist die "Handtuch-Reservierung" der Liegen am Pool. Dieser bestand aus 3 Becken, die unter anderem rege von Kindern benutzt wurden. Sehr gut empfanden wir das Essen, sowohl mittags als auch am Abend. Das Buffet war fast immer frisch gefüllt und die Fleisch und Fisch-Angebote wechselten täglich. Frühstück: super mit allem was dazu gehört. Das Personal: äußerst freundlich und kompetent. Durch einen Fehler unsererseits beim Bedienen der Klimaanlage funktionierte diese nicht. Die Rezeption sorge innerhalb weniger Minuten durch den Handwerker für Abhilfe (um ca. 20 Uhr abends). Ansonsten sehr gute Wirkungsweise der Klimaanlage. Die Zimmergröße ware eher üppig und wurde zwischen 10.00 und 14.00 Uhr gereinigt. Kühlschrank, TV mit deutschen Programmen etc. vorhanden. Handtuchwechsel meist täglich, wenn wir dies wünschten. Strand: eigentlich nicht vorhanden. lediglich eine kleine Bucht unterhalb des Hotels (5-10 Minuten bergab) mit vielleicht 50 Schirmen und Liegen. Kosten für 2 Liegen und 1 Schirm: faire 7 Euro. Restaurants und kleinere Geschäfte in der Bucht. Für den Kiesstrand benötigt man Standschuhe. Hotelgäste: meist Engländer und Russen. Wenige Deutsche während unserer Reisezeit Ende Juni. Alles in Allem hat uns der Aufenthalt und das Hotel gut gefallen.
This hotel has been unbelivable, the people, relaxation and service in terms of food and drink (All Inclusive). One thing that stood out was the Quad Safari Peninsula, perhaps the best activity i've ever done in my life on holiday. If you ever visit this amazing hotel, you must do the quad safari peninsula for the phenomenal views and culture lesson.
Mal wieder einen herrlichen Urlaub verbracht – Vielen Dank an das gesamte Team. Preis/Leistungsverhältnis gleichbleibend hervorragend. Zimmer und Restaurant renoviert – sehr schön. Speisenangebot entsprechend erweitert – Toll – weiter so!! Auf bald & liebe Grüße an die Rezeption, die Gästebetreuung, Bar- und Restaurantpersonal usw.
Отдыхали с 12.09.2016 года папа, мама и трёхлетняя дочка. Номер в основном корпусе с прекрасным видом на море. Персонал очень отзывчивый, приятный и доброжелательный. Кухня считаю очень хорошая и разнообразная. Первые пару дней было тяжеловато ходить на пляж , вернее от него в отель. Совет родителям не пользуйтесь детской коляской. с ней намного тяжелее в гору идти. Море прекрасное, чистое. С детьми более комфортнее располагаться на правой стороне пляжа. Ну и наверное самый важный показатель: едем отдыхать к вам сентябре 2017. Ждите в гости и до встречи.
We have just come back from a ten night all inclusive stay at Blue Bay, what a lovely hotel, very clean, the staff are constantly cleaning and tidying up, towels are changed every day and room cleaned every day if you want them to. Beds made for you (which is lovely). The food is nice a very good choice and lots of it, there is always something for everyone. The drinks on the all inclusive consists of white wine, red wine (which was not to my taste but a lot of people were drinking it) local beer which was nice and ouzo which is lovely, cocktail's are extra. There are three swimming pool's in main hotel one for children, the pool staff were great, good fun. Bar staff very good very friendly as are all staff, always a smile on their face.
We came to Greece to relax and enjoy the summer. Not only was the hotel and location in terms of views fantastic but the Quad Safari activity is the best activity we did on holiday. The quad safari peninsula employees were friendly and enthusiastic and the safari itself took us around the beautiful resort of Agia Pelagia. I highly recommend the hotel but most of all the Quad safari peninsula, it's a must to do whilst out here in this beautiful resort
Отдыхали в отеле семьей с ребенком и подруга с сыном. Отель находиться недалеко от аэропорта (23 км), прилетели утром в 8.30 были в отеле, заполнили анкету, номеров пока не было, администратор направила на завтрак, потом предложила переодеться в СПА и побыть у бассейна, к 11.00 подойти. Первый номер в основном здании как и обещали получили в 11.00 Обращались предварительно в отель с просьбой о заселении на последнем этаже, просьбу выполнили, второй номер в комплексе "Афина" получили через час, он находиться не доезжая до отеля около 200 метров (там свой бассейн, бар, всегда тихо, единственное неудобство дальше ходить в ресторан и на море. Контингент отдыхающих в основном европейцы, наших соотечественников очень мало. Персонал общается в основном на английском, анимация тоже. До моря не далеко, но назад очень крутая горка, по жаре тяжеловато. Несколько раз пользовались авто которое по определенному расписанию возит отдыхающих на море. В первые дни море было спокойное, удалось поплавать с маской, вода чистая, для удобства входа в море приобрели специальную обувь, потом погода поменялась, стали дуть сильные ветра и море уже стало не спокойное, но очень теплое. Лежаки на пляже платные, лежак 2 евро, зонт 3 евро. На пляже есть душ, но нет ТУАЛЕТА!!! Есть таверны, приходилось проситься туда. Как с этим справлялись другие отдыхающие, остается только догадываться. У бассейна, в основном корпусе, в течении дня аниматоры развлекали отдыхающих, было достаточно шумно, анимация в течении дня конечно не как в Турции, поспокойнее. Вечерами если были приглашенные артисты, то с удовольствием смотрели выступления, если нет, то было или караоке или бинго, в эти дни ходили гулять в Агию Пелагею за сувенирами, там небольшая деревня. На три дня брали машину через туроператора с полной страховкой и объездили сами те достопримечательности, что предлагались на экскурсиях. Экскурсии у туроператора стоят дорого на семью получается кругленькая сумма. В целом отель нам понравился, номера достаточно просторные, в основном здании шикарный вид из номера на море, питание разнообразное, десерты очень вкусные, персонал всегда улыбчив и старается во всем помочь, очень хорошо относятся к детям. В Греции были впервые и очень понравилось, надеюсь вернемся сюда снова!!
Hi Meant to write this last year, however, just wanted to say we had 2 weeks there last August, 5 of us, 2 rooms, me, wife and 3 kids. Absolutely brilliant hotel, I struck up a friendship with Costa in the pool bar, brilliant bloke, as was van gelis and all the staff. Just warn Costa we will be back next year sometime in August and hope to renew our friendship. Great Hotel, great rooms, great staff, highly recommended. Cheers Tim Boston Spa
Me and my partner came here for a 9 night all inclusive stay, everything about the hotel was wonderful. As when we stayed it was my birthday my partner organised some arrangements with the hotel that I didn't know until the day. They were all fantastic and I couldn't thank my partner or the hotel more for doing what they did. Turns out he paid a bit more for us to get into the annexe building with a side sea view the room was great and kept very clean each day by the cleaners, the extra he paid was well worth it as the room was gorgeous and so was the breathtaking view. The beach was very close and the food was wonderful having a different variety of food each day, the waiting staff were very nice and greeted us each day as we went in, The bar staff in the inside bar and pool bars were lovely to talk to, as well as the beautiful cocktails they have on the menu, even though the cocktails weren't in the all inclusive it was a must to try a different one each night. The hotel was wonderful to stay in and I would definitely go back. I believe the hotel is more for younger couples and families as it is on a hill which may be a problem for some people as they may have difficulty walking up and down to the beach or restaurant etc. This isn't the hotels fault as it is a hilly island. Not one fault with this hotel it made my birthday and holiday very special.
Wow what can I say!! First off a huge thank you to all the staff from start to finish of our 7 night stay here.. from the extremely polite and helpful reception staff to the cleaners! You are all a credit to the company, especially Dimitrios the bar man and georgeio the pool bar man. All staff are so polite and nothing is too much for them to help you with they go above and beyond! Especially surprising us on arrival with an amazing room upgrade thank you so much blue bay! The room was stunning was right at the top of the hotel with spectacular views and a private swimming pool over looking the sea, huge room with massive bed and huge bath tub looking out to sea! Gorgeous canapés and champagne waiting for us
When arrived at Blue Bay hotel fast check in waiter arrived with orange juice nice touch and the was taken to room which we had to go in a mini bus up the hill to our annex room was opposite the bar and had side sea views which was lovely the pool and bar area was clean and pool was lovely had to walk down to main hotel for our meals plenty of choice and the presentation of the food was excellent the staff were very friendly and helpful would recommend this hotel but not for people who have walking difficulty s
A lovely hotel could not fault the staff so polite and very welcoming. Nothing was a problem always there to help no matter how big or small. The only down fall was it was a little out of the way, although beach shops and a few bars were about a 5 minute walk from hotel. But this was not the main beach. This is for a more of a very relaxed holiday not to much for the younger to do. But still can't complain such a beautiful hotel with amazing views and would definitely go back made my stay one to remember.
We recently went for 11nights to this hotel and we had a great time. We arrived late, check in was quick and we then had sandwiches and fruit brought to us In reception. The staff throughout the hotel were very friendly from the cleaners to the waiters to the bar staff receptionist, entertainment staff and managers "Didmoss" especially. The food was varied and to a good standard, 2 in our party are vegetarians and there was always plenty of choice. The only thing that let the restaurant down was they weren't strict about men wearing long trousers and some guests did wear beach shorts in the evening which drops the standard. The entertainment was fine the staff worked really hard to get everyone involved. Our room was a superior family room the balcony was quite small but was fine and had an amazing view of the sea, it was cleaned everyday. After reading some reviews before we went I was a little worried but we really did have a great holiday, the hotel was clean, great food and friendly staff..... what's not to like.
Loved the whole week there no complaints, room was great, staff were fab especially Giorgos and Nikos at the pool bar. Decent shows and something happening every night, don't expect all drinks are included just beer wine raki and oozo, that is the only thing I'd change, but we knew about it before we went, beautiful views from our sea view room, think all rooms have a view of the sea anyway the area is pretty quiet if you wanting a lively night out your going to have to travel, spent a day in Heraklion but don't get a taxi get the bus as they are expensive! Beautiful though we loved every minute !
-Der Pool hätte ein wenig größer und l e i s e r sein können. Zu wenig Parkplätze !!!!!! Der bestellte Kofferträger kam leider nicht!!! +Das Essen war klasse -- auch waren wir von unserer Suite angetan, zumal auch die Klimaanlage sehr, sehr leise war