Beautiful hotel, staff really friendly and helpful Our room wasn’t ready when we first arrived but we had an upgrade to a family suite the views and sunrise/sunsets across the bay were amazing Room was cleaned daily and towels every other day the jacuzzi took a bit of figuring out but worked well and was well placed on the balcony to look over the bay The hotel knew it was our anniversary we had a lovely card, Greek fizz, walnuts, huge bowl of honey and a massive fruit basket which was a really nice touch Pool areas were spotless some livelier than others Very very steep walk down to the stoney beach which was very small Food was always piping hot and plenty of variety cooking stations were on at all meal times Plenty of salads n vegetables on offer Drinks were limited to a certain selection but you could pay extra for specifics this was no issue for us but some people did quibble Bus stop right outside which takes you Heraklion centre which was a lovely day out wandering the local streets and markets only €3 each way definitely worth it All in all a lovely holiday a lovely hotel and a very relaxed break
Most talked about:Hotel Overall
Most satisfied with:Breakfast price
Hotel Overal87/10087/100Guests are very happy with the Animation, entertainment, nightlife, music.Family & kids friendly could be better.relaxation is excellent.“freundliches Personal” “geführtes Hotel” “nettes Personal” “entertainment team”
Facilities84/10084/100Swimming Pool can be improved.Average Hotel age.common areas - lobby, lifts, launge, entrance is good.“bar area” “main building” “huge terrace” “main pool”
Cleanliness90/10090/100Overall CLEANLINESS is nice.Room cleanliness is good.Dissatisfactory Bathroom cleanliness.“Tisztaság” “saubere Anlage” “Clean hotel” “clean pool”
Room85/10085/100View is nice.Bathroom is acceptable.Guests are OK with the Room size.“nice balcony” “comfortable bed” “amazing view” “amazing views”
Food & Drinks86/10086/100Guests are very happy with the Breakfast.Alcohol is good.Pizza, Pasta, Salads, Snacks, etc can be improved.“much choice” “free bread” “bottle of water” “wide variety”
Staff & Service88/10088/100Staff friendliness & competence is nice.Average Service.Reception could be better.“member of staff” “friendly staff” “much trouble” “bar staff”
Price86/10086/100value for money is excellent.Guests are OK with the Food price.Guests are OK with the Food & drinks price.“great value” “Good value” “fruit juices” “fruit basket”
Location84/10084/100Transport (taxi, car rental, transfers) is good.Great Distance to public transport.Night life & dining can be improved.“pebble beach” “walking distance” “blue bay” “minute walk”
Internet73/10073/100Average Wifi price.“free wifi”
Sehr schönes sauberes hotel und sehr freundliches personal lohnt sich.
I was at the hotel for a friends wedding. The staff were accommodating and helpful when it came to the set up, but at times they were restrictive. I have been to abroad weddings before and it was surprising that they wouldn't reserve the outdoor restaurant area for the wedding party dinner. The food is the main reason I have given 4 stars. It was superb every night and I definitely indulged. Overseen by Mr Dimitius who is a gentleman, a true gem. The hotel itself is quite small so there's not much to do. It's a decline down hill to the pebble beach (or the hotel has a shuttle) which charges for use of the sun loungers (I believe €3) and extra for the umbrella. There are other beaches but will require 2 buses and the timetable is quite restrictive. The pool and bar area is good with plenty of loungers. The rooms was quite basis, more like a travelodge. Had to request a kettle, refreshments and toiletries. It was an ok stay overall.
Jedzenie i miejsce jest wyśmienite!!!
Lovely Greek holiday
The hotel was lovely and the food was great. We upgraded to a room with private jacuzzi which was really great because the pool got crazy busy and it was really nice to escape to our own balcony and relax privately. It's a walk of note to the tiny beach but there is a shuttle if you're not keen on doing it.
Been twice it s just lovely..
We stayed at the end of September-mid October. What can I say about this hotel? The food is great and have so much choice! Good entertainment in the evenings, absolutely loved the ‘Greek night’. The staff are brilliant! Really friendly, helpful and caring. Bar staff always served with a smile and made you feel so welcomed! Thank you George and Dimitri! The animation team are excellent! Every day arranging activities at the hotel; darts competition, water aerobics, volleyball, mystery cocktail ect. Very enthusiastic! Thank you again Maria and the other lady (didn’t get her name before we left). And thank you Dimos (sorry I hope I’ve spelt it right!) the guest relations manager; saw him every day during our stay, welcoming us to the dining room and informed us on the way out the evenings entertainment. Such a friendly gentleman! The all inclusive drink selection is very good as you have white wine, red wine, rose, beer, ouzo, sangria, raki cocktails (we love raki!) and soft drinks. The selection of cocktails off the all in menu were fantastic, made to perfection! Roughly cost €6.50-€7 and were so worth it! You could get drinks from the pool or from the bar near reception. Plenty of choice of where to sit and chill. The location is very good with being close to 3 beaches, shops, mini markets and supermarkets (be prepared though for the steep hill leading to the beach and shops down the road! But does make a good workout!), the hotel has its own little shop, Agia Pelagia only 15-20 minute walk (lovely village), two car hires with one being across the road from the hotel, the quad biking safari is a 2 minute walk (recommend) and boat hires 5-10 minute walk (also recommend). A bus is available outside the hotel to go to Heraklion and other destinations for good prices (Heraklion return €7.60 each). We had an issue with our shower that we mentioned on a survey, by the next morning they fixed it! They take what you say seriously and sort it. Our room was lovely and had a beautiful view. Had a bell boy take us to our room when we arrived and pick us up to bring us to reception, as we were in the annex. We phoned up reception and within minutes was at our door to collect us. Overall we love this hotel and would happily stay again! Can’t wait for our next trip! Recommend to anyone!
First time in Crete and first holiday at this time of the year. I couldn't fault anything in the hotel. We were upgraded to a room in main building on arrival as the hotel was quiet as last week of the season. After seeing the food, we paid for all inclusive, so much choice and great quality food. My daughter is extremely picky but this is the first time she always found something to eat at all 3 meals. Sangria is my favourite drink and was part of all inclusive drinks. Coffees available from main restaurant, lobby and pool bar. Customer service was the best I've encountered. Always happy to help, very friendly and very quick to react and upgraded us when our room got flooded during a massive thunderstorm. Thank you Blue Bay resort as we had a wonderful stay.
Luogo ideale per un viaggio di nozze.
Staff are amazing and the food is delicious! We d highly recommend a stay here.
My partner, myself and our two year son stayed here for 10 nights mid October 2019. We just wanted somewhere to relax and unwind, and Blue Bay is a lovely hotel that we would definitely recommend. It's in a very quiet, peaceful location with very little going on directly around, so you do need to bear that in mind, but you do have Agia Pelagia nearby which is nice for a day out. We liked the fact that it is quite remote, however, and the views over the bay are simply stunning - whether you're round the pool or in the restaurant. I have been to Greece before (Rhodes) so I expected nice food and welcoming staff, and Blue Bay didn't disappoint. We're a young family but this was still the first hotel abroad that we'd stayed in where the staff carry your bags to your room! We arrived at almost 2pm when dinner was nearly finished, but the friendly receptionist let us leave our bags in a safe location so we could grab something to eat. The food in the buffet restaurant was brilliant and there was a wide selection from traditional Greek cuisine to English dishes - so even my fussy partner was impressed! You could also pay to eat in an upgraded restaurant if you wanted - which I presume was even posher and had a set menu - but we never bothered. The food in the 'standard' restaurant was excellent. Outside of meal times, there were pizza's, sandwiches and ice creams available at the pool bar, so you'd never go hungry at Blue Bay. Our son particularly enjoyed the ice creams! We were a bit disappointed to find that we were put in a nearby annexe that is part of Blue Bay, but despite looking a little low rent from the outside it was still very pleasant inside and the cleaner did a wonderful job every day making the beds and generally tidying around. Besides, you have to remember we didn't pay an extortinate amount for the holiday, so we never expected an upgraded room with a private pool, for example. If you want that, you can have it, however. Every single member the Blue Bay team were wonderful and we were always made to feel welcome. It probably says a lot that we had more dealings with the barmen than the rest of the staff, and all of them from the bar in the main reception to the pool bar were very friendly. We almost considered them as friends! Even the lifeguard made an effort to speak to us every day and made a right fuss of our son. As for the entertainment, we felt it was a bit of a mixed bag. In the day it was great, with a wide range of activities for you to get involved in from sensible drinking games to table tennis, so there's something for everyone. However, in the evenings there only seemed to be one event on offer, and if you didn't fancy it then there was nothing else. Often we'd attend what they had on, but sometimes we gave it a miss and had a quiet drink in the bar. The two girls (Lisa and I forget the other's name) who ran the entertainment were very friendly and hardworking, but there didn't seem to be anything available for children. Our son would have been too young anyway, but we got friendly with another couple who had a six year old, and they said the same. Maybe it was just the time of the year that we went... The only other gripe that we had was the all-inclusive drinks package - it was very poor! In other all inclusive hotels we have stayed in, you tend to have a wide range of own brand beers, ciders, wines and spirits available, but it wasn't like that here. If you wanted an alcoholic drink there was only beer, wine, raki and ouzo available; everything else you had to pay around 6 or 7 euros a time for. I was fine with the beer, but my partner doesn't drink beer or wine and didn't like the spirits, so we had to pay for the pink gin. It wasn't really expensive, but we felt it was kind of sneaky given our holiday was advertised as all-inclusive. All in all, it was a lovely hotel that is probably the best we have ever stayed in, with stunning views and a peaceful location. I love Greece and a big reason why is because of how friendly the locals are - and it was the same here. They really couldn't do enough for you. And as mentioned, the food was also fantastic. However, it isn't perfect, and we don't feel it can be classed as a family hotel because there just isn't enough to do for young children. Thankfully, our son is at an age where we could entertain him, even if he didn't enjoy the cold swimming pool! I'd recommend this hotel if you're a young or older couple who just want a week or two doing very little, simply relaxing in front of the fantastic view. You won't be disappointed.
Stayed at this hotel from the 5th to the 19th Oct with another couple. Checked in by Nikos who was never without a smile. So welcoming and upgraded our room to the newly renovated room as it was our 10 year anniversary. We had arrived just after 11pm, so had a packed meal and given a free drink. Taken by car to our rooms. We stayed in room 620 which was lovely, modern and bright with a large walk on shower. We had a lovely welcome letter with honey and nuts, and raki and flowers. The views from the window and balcony were beautiful. The food was tasty and plenty of choice. Staff very pleasant. Tali and Kirill were fab in the main bar, and George was fab too in the pool bar. Marisol and Lisa did a great job with the entertainment. The life guard always acknowledged us. Sangria was lovely at the pool bar sat in the sun looking at the gorgeous views. Our cleaner replaced the flowers often and did such a fantastic job. I think her name is Klarissa. Lovely lady. Reccomend this place.
My older teen son and myself went via jet2 for ten nights here in peak October half term 2019. Transfer from Heraklion airport was an easy 30 mins and seeing the hotel for the first time (even though our flight meant we arrived late evening) we knew we’d chosen well. We were welcomed with sandwiches fresh fruit and crisps with a feee drink at the bar as we’d missed dinner. After cheekily asking we were upgraded for free to a family room (213) with a double bed, a seperate twin bedroom and a jacuzzi on our balcony overlooking the pool with sea views.the room had a safe and fridge and two TVs and seperate aircon in each room (only world news in English and a few radio stations playing uk songs but enough to chill to).we carried valuables with us so didn’t use safe but had no problems. Bfast was the best meal choice wise with cereals, full cooked options, yoghurts, fresh fruit, crepes, choc spread, egg white only omelettes for the healthy option- all help yourself buffet style Lunch you could either stay round the pool and have clingfilm wrapped individual ham and cheese salad cobs (very tasty!) pizza slices or sausage rolls and ice creams or go back up to the dining hall to have buffet style food Lunch and dinner buffets were usually soups, breads, fish, vegetables, burgers, pizza, chicken, steak, cheese pie, lasagne, fishfingers, salad, cheese and cold meats, fresh fruits, ice creams, or mini pastries. All freshly brought out , renewed or checked on by staff, and tasty. There was never a time I didn’t try something new, I loved the “kebab” style gyros with meat and onions wrapped in a flavoured thick bread Every single staff member was friendly and said good morning /kalimera but of special note was George in the pool bar-he was so patient teaching me how to order in Greek and was always smiling. The lifeguard was lovely too always happy to chat and joke with everyone Each night after dinner we’d sit and try cocktails in the lounge bar as tali and kirill were so friendly - they made our evenings dancing to the radio and chatting to guests-they were more than happy to put English football on too and joined in the gentle banter between fans watching! Top tip bring euros with you as even though all inclusive it was nice to buy crisps and chocolate from the hotel shop (average prices around €2-3 so cheap) and as others have said you get wine beer ouzo and raki (like a non aniseed version of ouzo I’d say- it’s blooming strong!) all inclusive but for only €5-7 you can buy proper cocktails spirits with mixers or €3 bottled beers which are lovely You also need to pack own towels or it’s €3 to hire these from the spa for the duration of the stay (with no swaps daily) and on arrival there’s a tax to pay which I wasn’t aware of so was glad I’d got some euros in the end We walked one night to the mono-beach only ten mins down hill- (straight down steps near pool bar and continue down hill) and had a drink at stellios which was nice (cocktails same price as hotel so no cheaper really) We enjoyed our ten days of rest sunbathing and just relaxing. We joined in a few things like cocktail tasting, Zumba around the pool and watched the dance show but otherwise we enjoyed the peace This hotel is super clean, super friendly staff and worth a visit if you want a place to visit to relax, eat well and find friendly people Thank you for having us
It had a nice balcony & a comfortable bed, the room was very nice, cool & clean. - The only thing was the shower wasn’t very warm or had much pressure.
The perfect place for chilling out. Great staff & good vibe! Food was varied & good quality. Would be very happy going back next year.
We fly with Jet 2, and in blue bay hotel room 515, we walked through the village and we found out about the quad safari, and it has been one of the most incredible experiences with our family I'd strongly recommend it to anyone!!