Room was nice but entertainment was very poor as all they did was talk.we found gaming computers in the back of the hotel so that was us sorted for 30£ I would recommend the hotel not the town as it's full of strip clubs and sex shops with there doors open. Food was okay not much change. But when they did make dinner it was a very good choice. Every night at dinner there was desserts and a buffet for children. The water park was amazing.
Most talked about:Hotel Overall
Most satisfied with:Business traveler friendly
Most disliked:Air conditioning
Hotel Overal84/10084/100Average Family & kids friendly.Guests are OK with the Animation, entertainment, nightlife, music.Couples friendly can be improved.“entertainment team” “family holiday” “body massage” “kids disco”
Facilities83/10083/100Swimming Pool can be improved.Guests are OK with the Hotel maintenance.Hotel age is excellent.“main building” “main pool” “pool areas” “dinning area”
Cleanliness88/10088/100Great Overall CLEANLINESS.Room cleanliness is excellent.Bathroom cleanliness is good.“clean hotel” “ur towels” “clean rooms” “schön und sauber”
Room83/10083/100Guests are OK with the Bathroom.Bed can be improved.Room size can be improved.“sun beds” “water slides” “big kids” “big slides”
Food & Drinks83/10083/100Breakfast is acceptable.Pizza, Pasta, Salads, Snacks, etc is good.Meat can be improved.“snack bar” “coffee machine” “good selection” “ice cream”
Staff & Service84/10084/100Staff friendliness & competence is good.Service could be better.Average Reception.“long way” “friendly reception staff” “bar staff” “Friendly staff”
Price84/10084/100value for money is nice.Food & drinks price could be better.Guests are not happy with Food price.“good value” “Excellent value” “Great value”
Location86/10086/100Parking is excellent.Guests are OK with the Night life & dining.Guests are OK with the Shopping.“Laguna Park” “laguna park” “Laguna park” “water park”
Internet80/10080/100Guests are OK with the Wifi price.“free wifi”
Went as a group 6 adults 2 children, fantastic hotel , great location, good staff. Very clean hotel .food great could always eat something and lots of variety , good kids section. Got repetitive but that's was to be expected. Would definetly go back to the hotel again .
Loved this hotel.. the staff were friendly, rooms a nice size, plenty of seating in restaurant and outside. Lots going on during the day with the animation team, water slides, great food and drinks. Only negatives I can think of is if you stay in block c.. overlooking the front of the hotel you don’t get the sun on your balcony at all. The bathroom drains can be a bit smelly and the hotel needs updating on the interior but other than that. Loved every minute and can’t wait to come back
Had a brill 10 days here defo recommend it to anyone thinking of booking here great for all ages loved the slides and pools will definitely book again food is good in both the restaurant and the snack bar only down fall is the entertainment on a night is not great for kids age 9 and upwards other than that it's a brill hotel
Came back last week after 2 weeks at Laguna park...3rd year on the run..needs a few changes Pros... excellent staff..the bar staff remember us and couldn't be more helpful Lovely drinks Rooms spacious and very clean. Cleaners came in every day Large choice of food and deserts Cool pools but great once you get in Cons... we went on 8th Sept and thought most children would be back at school.. WRONG... over run with kids running around and being a nuisance..no respect for anyone..iv got children myself but brought them up to respect others. So if your lookin for peace and quiet forget it. Had to ring down to reception due to kids running amok in lifts , stairs, hallways Arrogant Germans yet again 2 toasters the first week wasnt enough in the restaurant but to cut it down to 1 the next week was ridiculous..queuing was terrible..need more toasters 1microwave also isn't enough Definitely think more security needed in hotel to control noisy drunken people who arrive back after hours thinking its fine to shout..argue etc outside everyone else's rooms And to deter kids from being a nuisance Laguna park your doing a lovely job of all your alterations and your efforts of bringing the hotel up to date but you need to up your game regarding residents and some of the finer details.. it wasn't as good as our 1st 2 visits but we have faith and have decided to visit again next September and hope the appropriate changes have been made..fingers crossed. Sunny beach has everything for everyone..beautiful place a..lovely people Stay clear of McDonald's..rip off overall opinion is great hotel just a few changes needed
We went to Laguna Park in August for two weeks two adults and two kids the check-in was quick and we were shown to our room we had a room overlooking the front of the hotel and the smaller quieter pool which was fine with us. The room was massive for the four of us with a huge balcony you could have had a party on! People who complain about the food must be very picky because we thought the choice was top notch and so was the food a lot of it freshly cooked in front of you! The pools and slides were great and the kids loved them the lifeguards are keen but that is no bad thing, if you are selective about your sunbed then you need to be an early riser and stay with your towel or the lifeguards will fold them up and place them on the floor leaving the sunbeds open, but beware that if the lifeguards don't take them then someone else might as we found out one morning that a fellow tourist did just that!! The animation team were great and Miko and Master and the others deserve every penny they earn as they are non-stop with energy and not too pushy they made us feel very welcome. The location is spot on just a five-minute walk down to the hustle and bustle with shops located on the side of the road with real bargains. The barmen were very chirpy and friendly. The only downside is we looked into going back there next year around the same time but the price has jumped up by £1000 or so for the same holiday which is a shame as we probably now will have to look to go elsewhere.
This is a lovely place to visit with children. The hotel is spotlessly clean, a very modern hotel and has all you could wish for in a family holiday. The rooms are very smartly refurbished in the main building and the newer block family rooms are huge. The pools are great, if rather cold, but our family had plenty of fun. The Pirate pool is rather slippery underfoot being tiles and I recommend getting Water shoes for little ones, just in case, as excitement can lead to accidents. The lifeguards are very alert and did their jobs very well, as you always find the joker who thinks it's ok mess about at the bottom of a slide, only to be taken out by the next rider. We were confident ours wouldn't be hurt, hurtling into someone in this way. There is something for all age groups, from toddlers right up to teens, although the evening entertainment is typically European kiddies disco and bingo etc. We liked to go out for walks and to the funfair, then. There are plenty of sun beds, if not always by the main large pool, but you will find a place to make your base for the day. Food is plentiful and lots of choice. The restaurant is busy at mid opening times, but go early or later and it's fine. We managed a party of 16 to sit close by on most days. The staff are very friendly ( just a reminder to some British guests we heard saying otherwise-please and thank you goes a long way- even if said in English!) It's close by to everything, without being too noisy at night. Would we stay at this hotel again? Yes, absolutely!
Good hotel 10mins walk from centre we enjoyed lieing by the pool in the day with a few cocktails and the food was very good different choices we are even looking at the same hotel for next year that's how much we liked it
We stayed from 14th -21st September and had a wonderful holiday. My 12 year old loved the water slides and the pool and even us big kids got in on the action! The food and drinks were plentiful and varied with something for everyone. Hot fresh pancakes and waffles available at Breakfast, the only slight issue was a big queue for toast and the coffee machine. Lunch and dinner offered so much choice. The beef goulash absolutely delicious. And the traditional pastries were out of this world. The staff were polite and friendly and ever so helpful. The hotel is clean and the mini bar prices are very cheap. We are planning on booking again as soon as We get back.
Excellent hotel really enjoyed my time there thanks good location close to all amenities pool area very good excellent for children reassuring staff restaurants a lot better now bin modernised already booked for next year
My fiancée and I stayed here from the 9 September to the 16 September and all I can say is what a amazing hotel from the friendly reception staff happy and lively bar staff some who gave extra large measurements we throughly enjoyed this hotel especially the pool and water slides and not forgetting the beautiful food can't wait to return to this fantastic place
We stayed here for two weeks and I would suggest it to any family. Food was great and staff were nice. The animation team were fantastic. Asen, ilona and mitko are great people and bags of fun for all ages. Would happily go again.
hotel is clean and tidy but the least i like is that there is lack of entertainment for teenagers
My first time Hamman was excellent. Highly recommend. Friendly staff and atmosphere. Barter the cost to suit... around 20 /50 lev for sauna steam room hamman. Fishes and full body massage. One word amazing
It was a good hotel with nice pools and rooms. The food was ok. Could taste a little bit more. The animation team that was orginize all the activities and the shows in the evening was very funny and entertaining.
We stayed here for two weeks as a group of 6 adults and 5 kids. We couldn't fault it even we tried. Foods was what you expect from an all-inclusive and the slides where. Bonus. Staff where friendly room cleaned on a daily basis. It,s in a great location and the 24 hour bar across the road was great for a late night drink.
i think the main pool water could be a bit warmer
We were a family of 3 with a 6yr old and we couldn't have asked for more from the hotel. The hotel was very clean and had lots to do. Especially for kids. The slides were good and the choir of pools good. Bit cold though! The entertainment team were the best we have ever experienced. Asen and all the others made our holiday one we will never forget. They were brilliant. From the kids disco to the entertainment in the night. The games around the pool were fun as well, plenty of choice. The food was good, my little one tried some new stuff but even when there was nothing she liked there was always pizza, chips and hotdogs. The hotel is only 5 minutes away from the min strip and plenty of things to see and do. The bar staff were also very good and although the bars closed at 11 which was fine for us with the little one. You have a really cheap and good bar across the road which is one to visit too. It's open 24hrs.
Spent a week here from 3rd - 10th september with my husband and 3 kids aged 9, 5 & 2yrs old, from the moment we arrived to the minute we left we honestly had the best time ever!! I was a little apprehensive about going all inclusive with 3 fussy eating kids but the snack bar which is open all day was amazing for them.. pizzas burgers, hotdogs, fries & ice-cream on tap.. what more do you need!! Although the main restaurants food was amazing too, my husband and i were very impressed with the selection of foods on offer and all cooked to perfection.. yum yum! Now on to the pools and slides.. its a bit of a toss up as to which of us (adults/kids) had the most fun lol, we were spoilt for choice! Amazing pools and the slides were a plenty to keep everyone occupied.. and i have to mention the animation team who are always around providing fun & games for all. The kids club is also fab the staff there are very dedicated to their job and are amazing with the kids my daughter aged 5 loved the club. The kids disco everynight at 8pm was fab they get all the kids involved with dancing games etc and that is then followed by the evening show which is varied but is worth a watch! The bars all close at 11pm which for us wasn't a problem as we were exhausted by this point from a fun filled day and ready for bed although if you do want that little extra there is a bar accross the road which is open 24/7. All in all a really great holiday and we are hoping to return next year!
fab hotel been coming hear for six years now staff are the best in sunny beach