Most talked about:Hotel Overall
Most satisfied with:Distance to airport
Most disliked:Air conditioning
Hotel Overal83/10083/100Family & kids friendly can be improved.Animation, entertainment, nightlife, music is acceptable.Average Couples friendly.“good fun” “aqua park” “young kids” “great family holiday”
Facilities83/10083/100Swimming Pool can be improved.Guests are OK with the common areas - lobby, lifts, launge, entrance.Average Hotel maintenance.“pool area” “n’t work” “disabled person” “dining area”
Cleanliness88/10088/100Guests are very happy with the Overall CLEANLINESS.Room cleanliness is excellent.Bathroom cleanliness can be improved.“Hygiëne” “mini fridge” “clean towels” “Sự sạch sẽ”
Room83/10083/100Bathroom can be improved.Average Bed.Average Room size.“Big room” “water slides” “rock hard” “sun beds”
Food & Drinks83/10083/100Breakfast is good.Pizza, Pasta, Salads, Snacks, etc can be improved.Dining experience is acceptable.“snack bar” “Snack bar” “ice cream” “good choice”
Staff & Service84/10084/100Staff friendliness & competence is acceptable.Service can be improved.Guests are OK with the Reception.“entertainment staff” “hotel staff” “Friendly staff” “friendly staff”
Price85/10085/100Great value for money.Food & drinks price is below average.Food price is below average.“good value” “Excellent value” “Great value”
Location86/10086/100Guests are very happy with the Parking.Night life & dining could be better.Shopping can be improved.“Laguna Park” “main strip” “water park” “Laguna park”
Internet78/10078/100Wifi price is good.“free wifi”
highly recommended this place - love it got all you need in there - perfect family place !!!
Great location, close to shops and the beach. The slides for the kids are brilliant. Food is OK, it's better at the Iberostar Hotel, sunny beach. You get what you pay for though, this hotel is cheaper, so we were happy. I would recommend this hotel for the fun factor in the pools! My children were 5, 9 and 10.
nice hotel staff could be unfriendly at times
The food here is amazing! The room & bathroom were fine & the entertainment shows were good fun & enjoyable! Great to have kids cartoons & music channels available, as well as soaps & shower gels on tap. This hotel rates topmost in my list of clean places to visit, which is so important to me when taking my kid abroad!
Great resort on site play area
Had a great time kids loved it
Laguna Park is a lovely hotel inside and out. Well kept gardens and a very clean bright interior. Our room was lovely, quite large with what looked like new mattresses and new furniture. Food was of a high standard and always plenty to eat, constantly replaced with fresh hot trays. The slides are brilliant for children and plenty lifeguards working all day, also a small pool for the little ones also with their own lifeguard and small slides. The pool area was cleaned regularly each day and pool checked and cleaned each night. It has a snack bar serving cold sandwiches, pizzas, chips salad and drinks. Ice cream cones avail with 4 or 5 different flavoured ice cream. Rooms cleaned each day and maids on hand all day around the hotel. Pool towels are available and can be exchanged every nite for a fresh towel. The tables in the buffet restaurant were cleared away very quickly, plenty of staff on hand, there's lots of variety of meats available each day with salads, potatoes, children's food eg nuggets chips fish fingers . It was hard to find fault here as everything was as we would expect . The hotel is perfect walking distance to shops and bars which are open till late each night. 24 hour bar opposite hotel was decently priced and lovely to just sit outside enjoying a drink . The beach again 10 to 15 minute walk with sunbeds and parasols approx 9 lev for the day. A walk to Nessebar along the beach takes about an hour and was beautiful. Well worth a visit here, very historic and pretty to see. The mini train brings you back for 3 lev or chose one of the many horse and carriage rides,, you can barter for a decent price. Khans tent is worth a visit for a trip out , fantastic food and entertainment , a brilliant night out , we were picked up at our hotel and dropped of back at the door for round about £35.00 this includes a beautiful 4 course meal .
Really enjoyed our stay here! Staff were super friendly and great with kids! Only thing I wasn't keen on was the all inclusive drinks! Food was nice and plenty of variety and always kids options of fish/chicken nuggets and pizza! Snack bar was great and the icecream was BEAUTIFUL. Would visit again!
Just came back from a weeks holiday at laguna park I would like to say it was one of the best hotels I ve been to very clean the staff was friendly and the food was brilliant would definitely go there again
good hotel, very good food. Ladies clean the rooms everyday. hotel recommendable
I spent one week a vacation with my family in this excellent hotel. Clean and tidy rooms, cool and friendly staff. Many thanks and kisses to Vanya - the restaurant manager and Asya our lovely waiter. Thank you for our fab holiday, for all you done for us! Highly recommended !!! Me and my family enjoyed everything ,it was pleasure to stay in Laguna Park!
No comments. Everything is great
-you should bring towels to the pool from home because they dont let you replace them if they are wet' and also its not open all the time.
The service is excellent.
On arrival until the minute we checked out this hotel was really enjoyable. The staff were all really friendly and helpful in every way. The food hall is faultless from breakfast, lunch and dinner. The food was lovely and such a big variety there is something for everyone and no excuse not to enjoy it. The room was pleasant basic as no tea and coffee facilities which for me is a bit of a problem as I like a tea when I wake first thing but that is really the only fault as it was clean throughout, only other negative was the choice of English channels if you fancied an early night. There are a few lovely pools some with slides and a nice quieter one out the front should you fancy a quieter swim. All in all we were very pleased with our stay at the hotel and would recommend the hotel to others
Starting with the hotel- in our opinion it was fabulous- I can’t imagine getting one more perfect for a family of 3 (one being an almost 3 year old) the pools were fabulous- particularly the pirate ship and slides for my son! The lifeguards do a great job watching the kiddies too! The animation team were great- during the day and and the kids disco on an evening. Food in main restaurant and in snack bar was good- something for everyone including fussy eaters every day. Soft drinks weren’t great but still ok. Our hotel room was nice, big and the cleaners work tirelessly. I think the octopus water slide / pool is a waste as it is fully in the shade and the pool is absolutely freezing (didn’t see a single person in it all holiday) which is a real shame- this would be good as a heated pool. The only thing that let this hotel down was after checkout when we asked if we could get a shower later in the day anywhere as we didn’t want to pay 70lev to keep the room for a few hours and we could not! There was nowhere to do this. I had to get myself and my 2 year old ready in a toilet. Big let down and the receptionist was rude about it too. Sunny beach- a massive surprise to us as it was really beautiful. The beach itself is stunning. Lovely restaurants. You don’t get pestered too much. Almost surprisingly it did not seem like an 18-30s clubbing scene to us at all. Granted we were never out late however, I am guessing in September the nightlife quietens and it was just fab for us! I would definitely stay in this hotel again and visit Bulgaria sunny beach again.
The service is excellent.
-Me and my kids enjoyed the hotel. Everything was perfect +We liked it very much the food was good the pool and the water slides are amazing
fantastic super clean hotel, fantastic clean pools, could have been even better if there had been entertament in the evening. food was ok but not much for the british taste,all the staff were nice and friendly.