This hotel is amazing from the moment We arrived for our 2 week stay late and we were handed bags of food as we had missed tea. Air con is free TV is free You get the first mini bar free and then if you would like it to be refilled it's I believe 10-15 lev. The slides are fab for kids(and adults) and the lifeguards also do a fab job. The food on a daily basis what can I say WOW I have a very fussy 6 year old and she loved it. Fresh pancakes and waffles daily for breakfast, smiley faces, chicken nuggets and pizza etc for the kids. We stayed in a 3 star last year and that extra star has totally made a difference to our holiday this year, the rooms and general hotel is constantly being cleaned and tidied by the maids which was good and the pool staff are always walking around to removed rubbish from the loungers by the pool. The hotel itself is so close to everything the beach is literally 5 minutes down the road along with bars, shops etc. Entertainment team are really good constantly on the go, getting the kids involved in stuff. The only things I would say the entertainment on the night finishes at 9.30 which is abit naff and the chairs are like theatre chairs were as we would've preferred tables and chairs for the atmosphere and so the kids could play. The hotel got abit too busy for us by the end of our holiday and some of the guests were so rude and ignorant they would literally just barge into you instead of using manners but other than that we would definitely come back as we thoroughly enjoyed it.

Overall, a clean hotel with some good features. Pool areas were kept clean with regular patrols for empty glasses etc. Water facilities were good for families and lots for kids to do. Some downsides : Food: is varied and fairly good but, as others have mentioned, it can be lukewarm. In addition, the layout of the restaurant means long queues at busy times because the hot food is in a long line of counters and you have to join it at the end and then slowly make your way to the items you want while everyone in front stops to make their choices. It would be better to have some islands of hot food which would improve circulation, Also, more descriptions on what is on offer would be welcome. Meat is generally described as pork/beef etc. but other foods are simply labelled “vegetable” with no description of what’s in them. Fish seems to be of the same type most days but no idea of what type. Pizzas are similarly not described. Steamed vegetables were very limited - mostly broccoli but on one day, carrots and on another, Brussel sprouts. Other vegetables were "disguised" in sauces without descriptions. In addition, the restaurant is very crowded with little space for manoeuvring between tables and around queues. Drinks: much more limited than other all-inclusive resorts I’ve visited - wines on offer are only red/white/rose, no sparkling so had to resort to white with Sprite and even then, they ran out of white on several occasions. While not expecting premium Champagne, surely Prosecco should be on offer. A reasonable selection of cocktails but no Pina Colada which is generally available worldwide and my attempts to describe the ingredients were sometimes misinterpreted with interesting results; or just greeted with a "we don't do that" attitude despite having the basic ingredients. Staff: My own experience of room staff was good but others in my party didn’t have the same view. Other staff had mixed reviews with some being very helpful and cheerful while others were sullen and unhelpful. Special mention to entertainment staff who were so enthusiastic. General: Rooms: Clean if a little dated but quite acceptable however only hand and shower wash liquids available. A face cloth would be welcome as would a box of tissues. Room staff should check hand wash/shower wash bottles. Mine were virtually empty on the first day and it took me until the second day to work out how to remove the refills to be able to show the room staff that they were empty. Sound insulation is not good and unfortunately I had someone nearby either in poor health or who had been over-indulging which was very off putting. It may seem that I’ve been over-critical but with a little bit of extra effort, it could truly be a 4 star hotel. At present I would say 3 star plus.

Kendi tercihlerime göre yiyecek bulabilmeyi; şehrin merkezinde konumlanmasını; çalışanların güleryüzlü hallerini, havanın sıcağına rağmen rahatça uyku uyuyabilmeyi; yastıkların kalınlığı ve yumuşaklığı ile yatağın sertliğini beğendim. - - Otelin konumu ve müşteri portföyü için yeterli olabilecek nitelikte çay vardı, yadırgamıyorum ama çay alışkanlığım sebebiyle beni tatmin etmedi. -

aproape de plaj, menaj zilnic, loc de joac pentru copii, mancare diversificat.

Очень вкусная кухня, были приятно удивлены! Все понравилось, отель-отличный по соотношению цена/качество! -

Foarte buna mancarea si diversificata. -

Am apreciat, fata de alte hoteluri din Bulgaria, ca mancarea a fost diversificata si gustoasa. -

Mâncarea și animatori de la piscine. - - Program prea scurt la piscine. -

Just back from Laguna park went last year too the staff are amazing and the animation team are great with the kids the cleaners are in everyday and everyone is so friendly amazing hotel and staff gutted to be back home. See you all soon team Laguna

Почивката беше страхотна.Всичко беше на световно ниво. С подобно качество на услугата, българите ще започнем да се завръщаме по нашето черноморие. - - Паркинга е малък. Близкия до хотела се заплаща отделно. -

Yemekler çok güzel. Aşçı ve garsonlar ile temizlik görevlilerinin çoğu Türk. Çocuklar için çok eğlenceli bir otel. - - check in saatinden önce odaya alınmamak normal ama otele alınmamak ilk defa başıma geldi maalesef. Ayrıca havuz başında akşam 17:00’den sonra 5-10 dakikada bir personelin gelip sürekli şemsiyenizi kapatmaya çalışması bir süre sonra sinir bozucu oluyor. -

Faptul ca avea Aqua parc dar programul sau era era ciudat 10-17 cu pauză 12-14, cum doreai sa te dai se inchidea. Intr-una din seri momentul artistic cu jonglerii si acrobatii a fost foarte reușit si savurat de toata lumea prezenta. - - Designul hotelului puțin demodat, in sala de mese erau deasupra platourilor cu mâncare niste sculpturi kitch pline se praf si paiajeni foarte urate. Multi turiști prost educati, aglomerație la aqua parc. Momentele artistice de seara erau executate la un nivel foarte amatoricesc încât iti si era frica sa nu isi dea foc fachirii. Si momentele de la seara cu circ au conținut momente inadecvate copiilor. Am făcut indigestie puternica. Frigiderul din camera nu a răcit deloc. -

Hotel highlightsKid-friendly

Very good, above the expectation, good quality/price ratio! I must praise the managers, you can see when a bussines is taken care of! We will recomand the hotel and also sunny beach to other people! Rooms5.0Service5.0Location5.0 Hotel highlightsGreat view · Kid-friendly

Rooms5.0Service5.0Location5.0

Personel güler yüzlü ve tesis

Servicii foarte bune , curatenie zilnic , mancare diversificata si proaspta , recomand cu mare drag . Piscina se inchide prea repede si apa este destul de rece , dar totui suficient de buna pentru rcorire

Totul a fost peste așteptări. - - Am legitimație cu handicap și totuși a trebuit să plătim parcarea, aceasta fiind valabilă în toată Uniunea Europeană. -

Really nice hotel stayed here for 8 nights at the beginning of June 25, arrived late after 9pm and they had a snack bar open for us. All food was really good with themed nites. Beer in the all inclusive was local and probably the best I ever had in all inclusive. Swimming pools and slides are great fun and there s plenty of loungers. One big plus about this hotel is the WiFi its brilliant no matter where u are in the hotel it works good on you Laguna. Rooms cleaned daily all staff couldn t fault them at all animation team work real hard to please the guests and the evening entertainment was good considering how close u were to flower st.. It s literally a 5min walk to the beach or flower st. Shops and fast food outside the door. Had a fantastic holiday.. Thanks to all the team in the Hotel. David Rooms5.0Service5.0Location5.0

Superb totul la superlativ Nu e cazul